My condo located in Destin, Florida sleeps six. I booked it to a seemingly sweet couple, but in reality, it turned out to be twenty spring breakers who trashed my place. My housekeeping company charged three times the departure cleaning fee and rightfully so. All of my bed and bath linens were destroyed along with many other things.
I filed my claim with Airbnb and sent my housekeepers’ images. The response I got back from Airbnb was that the guest had already paid a cleaning fee. My reply was the cleaning required to perform a necessary departure clean of one hour is far less than the real cost of four additional hours to clean up after 20 spring breakers partying like rockstars for a week. Airbnb indicated that the images didn’t look that bad.
It appears that Airbnb is now setting the cleaning rates nationwide. My housekeeper has taken great care of my unit over the years. Airbnb charges whatever they want for their services and now seems to be deciding the fees on other businesses also. If 60 images of a trashed home are not enough for Airbnb, what is?
It’s crucial for owners who become hosts to know that Airbnb is not going to cover the cost of your vacation rental getting trashed by the guest. They surely did not mention that to me when I was signing up. Now the fault and loss of cleaning up after a lousy guest are dumped on me and the local cleaners and housekeepers. Without my housekeeper, I do not have a vacation rental.
If you are a guest through Airbnb go ahead and trash that unit. The cost to clean it up is on the backs of the cleaning companies now who are being forced by Airbnb to clean it up for free. If I don’t pay my housekeeper, I will receive a lien on my property.
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Sounds like you want to be a hotel but aren’t willing to put in the work and follow the laws to run a hotel. You asked for problems the moment you decided it was ok to run an illegal hotel through AirBnB.
Why do you find it necessary to post factually incorrect and unhelpful comments against various posts?
If only it was suspicious, then maybe it would at least be interesting. This site is filled with ignorant people who are unwilling to read the terms of service of the platform they willingly decide to use.
This “Airbnb Hell” is actually just people who at best had poorly prepared expectations and are too spineless to actually deal with the situation they’ve encountered in person with the host or guest they’re interacting with. Some are even too scared to leave negative reviews, which is literally a built-in method to help curate and moderate different people’s experiences. Instead, they send a 200 word blurb here about how someone left some dirty plates in their sink, or check-in for their room wasn’t ready at the expected time. Rather than using the tools the platform provides to possibly make a difference, they’d rather whine about it here.
This is one of the most disappointing websites I have come across in my entire life.
I would argue that it is the hosts responsibility to check who is actually checking in. If you allow 20 guests instead of a couple into your home than it is your responsibility and not Airbnb’s?!
Some people only like to dwell on the negative. I wonder how many great renters Destin, Fl. has had previously.
Brian Pan,
This website is called, “AirBnb Hell” not “AirBnbReviews”
Many of these posts seem suspicious. My suggestion is to revamp the site to include pro and con. Unless the owner of the site is already deriving the income he wants from ads. I have 190 Air BnB nights now. I have had to purchase toilet paper, paper towels, sponges, multi-surface cleaner, dish soap and hand soap at every rental except 2. I don’t expect the host to supply coffee, tea, milk, water other than tap water or personal hygiene items but it would be nice to have a starter cleaning kit when you arrive.
Your last paragraph makes zero sense. “If you are a guest through Airbnb go ahead and trash that unit. The cost to clean it up is on the backs of the cleaning companies now who are being forced by Airbnb to clean it up for free. If I don’t pay my housekeeper, I will receive a lien on my property.” The first sentence is pure sarcasm .. how does that help resolve the situation? Air BnB isn’t forcing anyone to do anything! It’s all contractual. Can’t you buffer in extra money in your rate to cover emergency cleaning costs? Isn’t it stipulated in the renter contract the maximum no of people allowed in the apartment? Couldn’t you have had a friend or neighbor keep tabs? Don’t be a complainer; be a problem solver. And when you sign up, it’s incumbent upon you, and you alone, to know what you are signing up for.