Airbnb does everything they can to misguide you as a host. Their policies are not clear. They tell you their assurance protects guests in your home but they don’t tell you that they protect items missing or damaged. When you come back and file a claim, if it’s not within 14 days of the checkout or before someone else checks in, they don’t cover it.
What’s the point? I have missing technology someone stole from my home, bleached towels and sheets that someone ruined worth over $1000, and nothing is recoverable. Airbnb doesn’t give a crap about you as a host or you as a guest. They are especially dishonest and unethical to hosts. Here is an email I got recently:
“Please be advised that, per our Terms of Service, Airbnb reserves the right to make the final determination with regard to these disputes. We are unable to reconsider the decision made in this case we’ve issued our final decision and will uphold it accordingly. As further communication will not change the outcome of this case, we must respectfully disengage from further discussion.”
Airbnb is more concerned with getting you to just roll over and get over their BS than actually helping you resolve the issue. Does this seem fair to you? If you are looking to host your place with Airbnb, don’t. If you are a guest with Airbnb, be kind to the home owners and don’t expect a hotel experience. If you want a hotel for ten guests, go rent five rooms and pay what that is worth instead of giving hosts crap.
Airbnb lies, the guests reviews lie and most hosts lie (misrepresent, Its all abou
Ha….as hosts they gave us 24 hours to go out and replace the damaged and broken items and email them the receipts. Then the little miscreants that washed their cars with our towels and broke every glass in the house all over the pool deck during the ecstasy rave they threw disputed the claim and Airbnb took their word for it. We took pictures too.
Why don’t you add a refundable deposit to your reservation requirements, i.e. $1000,-. This should cover small damage and tear and wear.