I have been an Airbnb host for a couple of years now and up until last month, I was reasonably satisfied.
I had a middle aged couple interested in staying in one of my units and on paper, they seemed like the perfect guests.
That is, until I saw the state of my unit after they left.
Practically everything that wasn’t attached was stolen, including linen, pillows, cutlery and crockery. I was in a bit of a state of shock when I called Airbnb but their reaction to the situation shocked me even more.
They told me that I would need to supply receipts for all the things that had been stolen. Obviously they weren’t expecting me to have them, because when I said I would fax copies through they backtracked and said that there was really nothing they could do.
I will NEVER be putting my property at risk again by hosting through Airbnb. Very bloody disappointed.
Is it legal to put video cameras in the house so you can capture evidence of any theft?? I wonder if Airbnb would give you a refund THEN! Of course in this case it sounds like your guests might have just stolen the video cameras too haha 🙁