I planned my honeymoon six months in advance and decided on staying in an Airbnb. I booked the house and selected the pay later option. Basically Airbnb allows you to pay some upfront and then the rest later in installments.

A week went buy and there was a deal on Airbnb gift cards. I purchased hundreds of dollars to use on my second installment/payment. Airbnb said that they were having trouble letting me use the gift cards on the payment. They sent me to a specialist who told me they would get back to me in less than 24 hours.

Three days went by with no response. I contacted them again and was told they would contact me in 24 hrs. Two days went by with no response. I contacted them a third time and they told me that their policies didn’t allow Airbnb credit (through the gift card) to be used on a payment. I asked for my money back and they said they couldn’t refund my gift cards either. So now I’m out $600. I’m thinking about leaving a Federal Trade Commission complaint because they are literally not letting me use money or get my money back.