Found an apartment last minute on airbnb in Copenhagen. The apartment was ok, not great but no complaints other than the greasy kitchen and broken shower head. On the last day, I was told I need to leave by 10am (though the website states check out time was 12pm) because the next guest was coming. So I obliged and left the apartment at 9.30am even though it was a mad rush as I am traveling with two young children in winter. I got a rude shock when 2 hours later, the angry host texted me with a series of photos of his apartment floor – and asking me why there were cereals on the floor among other things. He also threatened to charge me because I did not clean the apartment before I leave. I had to apologize profusely to him. I thought I paid €58 for the cleaning fee?! Then he told me the €58 was for pre-arrival, and I will have to reinstate his place to its original condition (does it mean the next guest doesn’t need to pay cleaning fee because it is my duty to help him reinstate his apartment to original condition?!). I was pretty upset over this but I just apologized to him on that day and moved on. Later he messaged me again telling me to leave a good review for him as he has left a good one for me. I did not respond to his message as I didn’t feel like leaving someone a good review after being scolded. I just want to leave things as it is. However, it gets pretty annoying when the host left another message today asking me to give him a good review!
Tag Archives: unprofessional
Rude Unprofessional Host
Hello Internet! I was booking a trip to Korea with the girlfriend using AirBnB I decided to ask a few questions to the host to get a guage of who they are and to inquire about their properties which we were interested in staying in. One host “Jinju” (https://www.airbnb.com.au/users/show/17503108) was hosting a property “Eternal Sunshine @Gangnam” (https://www.airbnb.com.au/rooms/3864681) We asked the following: “Hello, my name is Royston. I am interested in staying here with my partner. However, I just wanted to ask a few questions first. On the description you mentioned there is portable WiFi for rent. How much is it to rent the portable WiFi for 5night stay? are we able to checkout late as our departing flight leaves at 3pm.. are we able to check out at 12pm? thank you, looking forward to your response” She replied with: “Hi, Royston Thank you for your interest in my studio. But you can’t book that days you want to stay. I am sorry about that. I hope you find good house for your trip. Thank you.” Straight after I got this email, I noticed that the EXACT DATES we wanted to stay at her property were blacked out (even when I logged out) All the months surrounding those dates were COMPLETELY OPEN! I personally find this response to be completely rude and unprofessional. I understand that AirBnB is a review based system, and that people can deny others at the drop of a hat. But in this instance, It is blatantly obvious that she lied and blacklisted the dates that we were after just to prevent us staying at her property.. Hopefully the host and many others like her learn how to be most honest, professional and diplomatic.