All of a sudden, in the middle of the busy tourist season, Airbnb decided to force me to validate myself, again, by asking me several personal questions, again, and submitting a form of ID. I tried to comply, by submitting high quality, high resolution color scans of my national ID card, the only form of ID I have. I do not have a passport, and I do not have a driver’s license.

However, the automated system on Airbnb does not seem to accept my government-issued, national ID card. Their automated system keeps rejecting both my scans or the Airbnb app scans of the ID they asked me to provide. Today I went to my local police station and obtained a newer version of my ID that includes all information printed in both Greek and English, as well as a brand new photo of myself. I tried again submitting my new ID this time, but the automated Airbnb system keeps rejecting that one as well.

Airbnb has suspended my payments because I have not validated myself using their automated system, and all the representatives I’ve talked to keep telling me there is nothing they can do. I have more guests coming in the next few days to stay at my properties and know I won’t receive any funds owned to me by Airbnb for these reservations. I am at my wit’s end, and don’t know what to do.