On March 21st this year my niece, her husband (visiting from the UK), and I stayed at an Airbnb property in Merimbula NSW. On arrival we were horrified to find blood on the bedding in the main bedroom. I rang the host who sounded genuinely horrified and asked if I could send photos, which I did. She called back and said she was unable to help as she was in the Blue Mountains but said she would give us a full refund.

We spent a very uncomfortable night at the property, as we had no other options. There was no clean bedding in the unit and thus we had to make do by sleeping on a spare doona cover. It was very unhygienic, unsettling and totally unacceptable. Despite both myself and my niece repeatedly trying to contact the host since March by telephone and email, she has not responded and no refund has been received for our stay, as she had promised. This was extremely poor on her part and I would urge anyone considering a stay here to find somewhere else. The host should not be permitted to continue to offer this property for use. Extremely disappointing.