Tag Archives: airbnb weird host

French Airbnb Features Fake Seaside View

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I had stayed with a friend outside of La Rochelle for a few days. Not having a car, when this friend went away it seemed wiser to rent a place in the city to be able to get around, take a boat, etc, more easily. I rented an Airbnb for a Sunday and Monday.

After accepting my reservation, and after I had paid, the host never gave me the address. This was a bad sign. The place was in an industrial area, not a residential area. She had probably rented an old boat sales place (looked like a car sales place) and transformed the downstairs kitchen into a catering place where she prepared food she delivered to clients, and the upstairs had a kitchen living area for her, her bedroom, a bathroom and a few small bedrooms.

The outer wall was floor to ceiling windows (since it was a showroom-type place) with a very tiny slit for an opening. Outside in the evening it was a pleasant 65° F: nice for sleeping. However, inside it was about 85°. It was impossible to have darkness as the shades didn’t reach all the way down to the floor, and if one opened the shades, one’s whole bedroom was broadly visible from the street. There was no lock on the bedroom nor bathroom door.

The pictures were ten pictures of the pretty living room with pictures of boats just out the window and the accommodation appeared to be close to the sea – surely we had a seaside view? No, it was an industrial boat repair area, with noisy boat repairs going on all day Sunday.

Though the pictures of the living room and view were promoted, the host said this was for her and she didn’t want me to come into the living room much or to use the kitchen much. She did allow me to put half a cucumber and a piece of cheese in the fridge but didn’t want me to use the kitchen or electric kettle. I had to walk half a mile down to a park every time I wanted to eat as I couldn’t eat in the apartment. There was no restaurant nearby.

The listing said it was quiet, but in fact on a Sunday night at midnight there were many cars passing all night just in front. I recorded this on video and sent it to Airbnb. They said I could be refunded the second night. The lady kept yelling and yelling and pointing to her good reviews. I booked a small room in a very cute hotel for a similar price, thank goodness: ten times better.

By accident I had left my phone charger, personal journal, and a philosophy magazine at the place. The lady read my personal journal and made critical personal comments. She would not fix a time to give me my charger and journal back. I had to spend some hours contacting Airbnb. She told people at Airbnb that she would be there to give me my stuff but didn’t answer the door. I had to go around back to see that she was already there, and call Airbnb so that they would call her and she would finally give me my stuff.

While on the phone with Airbnb, they gave me a 50-euro credit for the bad experience. I wanted to note this on my review, but they said I was not allowed to. I wrote a poor review (just facts) while she wrote a very insulting one, and slightly xenophobic. She got a few more good reviews and then her listing disappeared.

Many of her reviews seemed to be from other hosts and seemed to be arrangements between hosts, to give one another good reviews. There were lots of reviews from people who had only given one review and were hosts and to whom she had also given a review as a guest (very reciprocal reviews).

Good riddance to this lady. Glad to see her place with the “boat views” (AKA boat repair shop views) is off the map. Airbnb should have cancelled her listing immediately and allowed me to post that they had refunded me the second night and given me credit for the first. Thank goodness I found a very cute hotel to have a nice last night.

Terrible Airbnb in Queens Expected Babysitter

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I had an unfortunate stay with a host who was so nagging and rude. She rarely left the place, and just followed me, criticizing and nitpicking over everything. She also forced me to pay $60 to replace a single sheet. Does that sound right to you?

I didn’t have time to go through the Resolution Center, as I was traveling. This was very inconvenient, as I am not wealthy. It seems like the host just wanted to make money, charging for ridiculous little things. The best day of my stay was the day I wasn’t there. She then claimed I “kept to myself.” Well, would you want to hang out with such a negative nagging person?

I didn’t think I was staying there to babysit her. The host is very insecure. I think she was mad because I offered her some of my yogurt, and then she said she couldn’t have it because of her diet. I did not know about her diet. In general, she seemed like a very touchy person, who thought she could take advantage of me.

Mentally Unbalanced Host Does Everything To Stop Me

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It started off as a decent listing on Airbnb with two good reviews. Since it was in the middle of downtown Toronto, a high-end neighborhood, I decided to book for 15 days.

The photos represented a photoshopped version of the real space, and the information about cleanliness was far from accurate. On the first night (check-in at 5:00-6:00 PM), the host arrived and immediately started talking about her interview and her concerns about not getting a job. I thought the condo was hers and she would have a room instead I found only one room and she says she sleeps on the couch.

She jumped right into a sexual harassment case she experienced at her university and I quote: “My professor tried to have sex with me in exchange of ideas.” She proceeded by stating, “This triggered bad memories of my father touching me…”

In one sitting, she also stated that this case at the university ended with her at the mental hospital. She said she was dumb because she was not that smart in school and had trouble with the English language when they moved from China (when she was in high school until she reached university).

She went on to mention that she was afraid that if she did get this government job, since the majority of employees in that department are men, she believed that they would think that it was “okay to have an orgy with her…”

She then mentioned that she attempted to take her own life a few times, and put out her wrists and showed me. I told her that government jobs are far from a certainty for having such things happening.

After trying to console her and encourage her to use good words, she stated that she got this interview because her other professor sent a recommendation and if it was not for her, she would not have gotten interviewed. Once again, I tried to help her by encouraging her and stated that the economy was not going well and that people in the city of Toronto are complaining about the rent hike, especially those with children and parents to take care of.

She stated that they shouldn’t have gotten married and had kids, instead they should’ve taken OSAP, studied, and ultimately focused on their careers. Obviously I disagreed and said that her comment was absurd. I mentioned that there are many like me who graduated with two degrees yet finding a decent paying job is difficult, especially as an immigrant. She disagreed and said everyone with a degree gets interviewed and gets a good job. Since she raised her voice and tried to force her opinions on me, I left the common area and went to my room.

Moving on, I started to find that the bathroom and other spaces were dirty. I looked for cleaning supplies but couldn’t find anything except dish soap. Hair was everywhere and even the toilet seat was dirty. The shower was so small. The water pressure is high, but the downside is that the water doesn’t drain and starts to rise. Hair and other things start floating… totally gross.

I asked her about cleaning supplies, and she told me to use the wet cloth. I tried to explain about different types of cleaning detergents, but it seemed she did not understand. Hygiene is extremely important, especially when sharing a space.

The next day, I contacted Airbnb and told them the whole story. I shared photos and explained in detail the mental issues that this host has and how it was definitely not safe for me. They told me that they would review the photos and then issue a refund for the rest of the time I booked.

After a few hours, they said that the apartment was not that dirty and therefore no refunds will be provided unless they inform the host about all the reasons why I am uncomfortable staying there. I suggested not to tell her all the reasons as I was afraid that since she was in a mental hospital and tried to take her own life, she might try to hurt me as well. I emphasized that the place was not clean but most importantly, it was not safe to spend 15 days with someone who is obviously mentally ill and does not have any friends.

On the third day, I spent the entire day out. The host messaged me every hour. At 11:00 PM, she sent her last text saying “it’s almost midnight, where are you?”

Airbnb informed her that I had to leave due to an emergency, so when I arrived, in a very condescending way she said that she did not believe me and would not issue a refund. We got into a heated argument and at the end of it she agreed that if I found someone else to take over the rest of the days she would issue the refund.

The next day I found a new guest who was interested, but she asked if the host was the owner of the condo. If she was not, she would ask me for a document that showed that the host had a lease and that she would not get kicked out if the condo management found out about her using Airbnb. The host confirmed to me that she only rents from the condo owner and since she cannot find a job due to her sexual harassment lawsuit, she makes money by renting the condo through Airbnb, which pays all her bills.

She continued to say that the lady who booked a two-month stay (before I booked) had cancelled early. She does not issue refunds because she uses the money to pay her rent and bills. After a few hours, she came into the room and interrogated me about the new guest. I informed her that I was not feeling well and that we had to wait until she sent a request on Airbnb to book.

She refused to listen and instead came in the room three times while I was trying to rest and refused to leave. She insisted that I was rude because I was not giving her my full attention and eye contact. I told her that I was not well enough to give her all my time and that she should leave because I wanted to rest. She refused to leave, so I raised my voice and freaked out, telling her to leave and to close the door.

She came back again and told me that she was not going to issue a refund if the next guest booked because now she was afraid I would inform condo management, which would result in her getting kicked out. She insisted that I tell her when I will be leaving the condo and when my flight will be. She also told me to turn the volume down (I was listening to a lecture on YouTube at low volume, but she wanted complete silence and insisted it was music). She finally left.

I then informed Airbnb that I would be leaving and my friend would come help me with my bags since I am afraid she will physically hurt me. My friend arrived around 11:00 PM. We got the bags out, when the host got up and followed us to the room and then to the door. She asked my friend if she would be spending the night and she replied by saying, “No, we are only getting the bags out.”

The host followed us to the door and said, “What’s this? You didn’t tell me of your plans. Where are you going? You can’t do this.”

I told her that I was uncomfortable staying there and thus I was going to stay at my friend’s for a couple of nights. She asked for the key but I repeated: “I will come back after a few days as I need a safe and sane space.”

Airbnb contacted me the following day after speaking to her, and they asked me to free up the dates I had booked and to return the key. I told them that I would only accept that if she sent me the refund, but somehow they kept insisting I free up the dates for other guests to book.

I finally agreed after a day, but it turned out that they were siding with her in order for her to get the keys back and to have the space all to herself while enjoying a free $700 + Airbnb fees. In addition, she filed a complaint to charge me an additional $300 for key replacement. I finally returned the keys and asked her to confirm with Airbnb.

Once I left the public place where we met, she followed me. She tried to take my photo and then kept asking when I would be flying. I told her that it did not concern her and to stop that behavior. In the end, the other guest sent a request to book but she rejected it because she wanted the guest to give up her ID. The new guest told her that she would only show her in person, but she declined.

Airbnb refuses to assist, stating it is the host’s choice to do as she pleases. They had already promised that they would assist in helping book the new guest I found and then help her issue a refund. The hosts now says that she will not issue a refund if the new guest cancels within 48 hours.

I informed Airbnb that this was a trend and it is unfair to bill people just to chase them away and keep their money. The host switched to contacting me via Airbnb to inform me that she rejected the new guest’s request. She said she would charge me for the stress I caused her if I reported her to the building management. I then told her that I will report her to the condo management and the police since she is trying to get more money from my card.

I am truly fed up and will not use Airbnb anymore. I am sick of the threats and attempts to extract more funds from me. How do I get my peace of mind back? How do I get a refund? How do I get Airbnb to ensure that the guests are protected from such fraud and aggressive psychotic behavior?

Drugged and Assaulted at Airbnb in Denver

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My first and last time using Airbnb was a complete and utter nightmare. I had just gotten the role I had been pursing in my career for two years. I flew out to Denver to take my drug test and start work that Monday. Everything was solid. I decided to stay at an Airbnb, thinking it would help save money. Little did I know the host has claimed to have been abducted by aliens, is on barbiturates and amphetamines, and was a former meth addict and who knows what else.

She seemed fine in the beginning but her stories got weirder as the days passed. I figured I was okay and I’d be gone soon enough. As for my own idiocy, I accepted a cup of tea from the host. She assured me it wasn’t weed tea or anything else funky; this was since I informed her I was supposed to get tested the next day.

I woke up a little fuzzy thinking it was the Denver altitude sickness. I went confidently and handed over my urine with not a worry in the world. I then woke up the next morning 5:00 AM to the host and her boyfriend beating the heck out of each other, then I was assaulted when trying to stop him from smashing her head into the floor any further. She climbed onto the roof, he ran, and the cops came. Maybe she was looking at aliens again…

Long story short, this was the most psychotic experience of my life. I failed my drug test, lost my job, and am now part of a criminal investigation. Airbnb has done nothing for me nor does it seem they care. I have other job offers and will stay in a homeless shelter until my first check comes in. My entire life has been turned upside down.

Airbnb sucks. Once I am back on my feet I am prepare to pursue and pay for a lawsuit until I regain my dignity and justice is served. This ordeal has ruined my name, upset my family and caused me to possibly have a breakdown.

Afraid of Confronting Airbnb Host When I Leave

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Here I am sitting in my car, the night before I check out, and I’m afraid to go in to pack for fear of my host cornering me again. I feel like I can’t even complain to Airbnb because I let her behavior continue hoping it would stop. I also moved to communicating over WhatsApp as requested by my host – which I usually never do and definitely will not be doing again.

I arrived at my Airbnb in Cascais, Portugal three weeks ago. From the second I arrived here, I knew I was in for a bit of a wild ride. Firstly, we agreed at a check in time of 3:00 PM, very typical and normal. I had arrived to Cascais earlier than expected and told the host I was ready whenever she was but that I was with friends so there was no rush. I’m not sure what she understood from that but she told me she was at her father’s birthday lunch. She said she would leave immediately mid-meal to check me in. I thought it was a bit odd since I insisted there was no rush over the phone.

When we arrived the host showed us (my friend came along) the apartment, how things worked, the keys, etc. We expected her to leave quickly as she said she had to return to her father’s meal and I said I was also in a rush. However, she stayed for nearly 30 minutes talking to us about her life, her job, the history of the building, etc. Eventually she left and my friend and I were left perplexed by her complete inability to read the room. Anyhow I settled in and life went on.

The issues I raised over the month were:

1. No kettle – this was given upon request, which was great.

2. The front door entrance to my basement apartment was pitch black – I was told nothing will be done about this, to use the light on my phone. That was scary but I’m used to now.

3. I can quite literally hear a pin drop from from the upstairs apartment. It was so bad I have woken up thinking I am being broken into or haunted more time than I can count. Every single thing my neighbours do sounds like it is coming from inside my apartment. The host says it’s normal and if I really want she can tell them to stop wearing heels but it’s nothing to do with walking around; the key inside their door sounds like it in my door, their dog sounds like it in my apt. Again, I am used to it now; my dog is not though.

4. Then the wifi went down, and is still down two weeks later. She said it was my fault. I don’t know how it’s my fault as I barely used it but again there was nothing that could be done.

5. At check in, the host said there was no washing machine but to give her anything I need washed and when I wanted the place “serviced” to ask. When I asked, she only dropped off clean sheets for the bed. The second time she said to use the local self service laundry. The third time I asked she said it was not included as I’m not paying the cleaning fee, that she only offered the weekly service to me at check in because “I offered you that in case you read all the advertised amenities.” I have no idea what that means, but I had to buy a mop and sweeping brush.

6. Entering the apartment when I was not there. I had to specifically tell her not to go inside the apartment unless I have given permission or was there. Her response: “Besides, Airbnb is like a family where people should trust one another as if we were in one.” My mother was visiting and was asleep; she woke up to this host standing over her. What the actual ****?

Weirdly enough, all these issues haven’t bothered me as much as when she approaches me in person. She’s so odd and her English is really backwards. I don’t really know if she knows what she’s saying.

One time she woke me up to tell me the neighbors have been complaining about me for throwing my trash bags out the window. I asked to see the trash in question, so to claim my innocence but was denied. I was told it was definitely me, cause the lady next door said so. I had to literally close the front door on her face as she wouldn’t stop ranting at me. She just kept getting louder and more angry talking over me, so I left the conversation.

One time she knocked, just walked into the apartment uninvited and started a rant about me disrespecting her and her house and that the money I pay is going to her and not her neighbours. That I need to more respectful of her and her house. She then told me to move my clothes to a different part of the apartment that she doesn’t want to have to call over a builder to fix the damage I am causing by using that particular clothes rail.

Last week she cornered me in the hallway to tell me that my dog has been pooping in the neighbour’s yards – I quickly apologized and went to clean it up. All I found was cat poop. I picked it up as she was watching from her balcony, even though it was not my dog’s mess. I should have told her to shove it up her ***.

A couple days ago I told her I’m blocking her on WhatsApp and to only contact me via Airbnb so I have some proof of her madness. It’s a bit late now; I haven’t seen or heard from her since. I leave tomorrow and I think I would rather leave in the middle of the night than face her. She is tiny in size but is definitely psychotic.

HOA Doesn’t Allow Airbnb, Forcing us to Leave

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My husband and I have stayed (successfully) in many Airbnbs: houses, cabins, houseboats, and casitas. It’s been fun and interesting. We even became actual friends with the houseboat owner. During a recent trip to the Fresno area, we booked a room on Quail Lake in Clovis. My husband expressed concern about privacy, in that this was a room, and not an entire place to ourselves. I told him to be adventurous, and pointed out the nice photos of the deck on the lake.

I messaged back and forth with the owner, the usual: polite confirmation, polite reply, etc. We would arrive around 4:00 PM or so. At ten minutes to 4:00, the host messaged us on Airbnb: “Call me when you arrive, so that I can let you in.” I had printed out instructions, as my phone’s internet service is unreliable. I never got her message.

As per our printed instructions, we drove to the guard at the gate. He asked the name and address of the person whom we were there to see. We told him, offering up no information on Airbnb. Not that we were hiding it – it just seemed unnecessary. “She’s been told several times that the HOA doesn’t allow Airbnb. The police were here last night. If she hosts again, the police will be called.”

The guard was polite but firm. Two hundred miles from home, and tired, I asked if we could at least go in and sort this out, with the host. The guard said no, and suggested that we phone her. We phoned and texted, but heard nothing back. I called Airbnb on Saturday night, at 4:00 PM and was on hold for 30 minutes. Despite the distance, we drove home.

Two hours later, at 6:00 PM, the host phoned me. She was actually screaming: “You are so RUDE. The cops were never at my place. I’m calling my lawyer. You know what your problem is? You believe minimum-wage guards, with high school diplomas. The bottom 98% is who you believe! I’m educated, in the TOP 2% but you chose to believe minimum wage workers.”

Having worked with many psychotic individuals and mentally unwell folks as a career choice, I clearly saw a narcissistic explosion in full swing. Perhaps some other Axis II going on as well. She had been caught doing something that wasn’t allowed. Professionally, it was interesting. However, I wanted a refund.

I explained to the host what the guard said, and that perhaps he was mistaken, that indeed the cops were at someone else’s residence last night, not hers. Be that as it may, a paid representative of the community stated that no Airbnbs were allowed within their gates. The host agreed to a refund. I expected it that night.

When I didn’t receive it, I called Airbnb. This was at about 11:00 PM the same night. Someone picked up the phone right away. She heard my “side” of the story. She said that she would have to call the host, and to made a determination of what would be done, she would have to hear her side as well. About twenty minutes later, the customer service person phoned me back. She said that the host didn’t answer, and that a refund would be issued. During our phone call, the host had told me that she would refund me, and that I may never contact her again. Okay with me.

Airbnb Makes Fawlty Towers look like the Hilton

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Do not stay at a certain Airbnb property at Newport beach in Sydney. It’s not a house; it’s an apartment in the middle floor of what once was a house. It has the most dangerous flight of stairs leading down to the apartment with no railings, loose pavement, and roots growing across the pathway. The security lights don’t work properly so at night you get halfway down and you are plunged into complete darkness.

It has the most uncomfortable lounges I have ever sat on; a bed of nails would be more comfortable. The place is a bit old and tired. Parking at the place is impossible on the street; it’s a narrow goat track and while she might give you one spot in her driveway, she advertises the property as sleeping nine guests. In reality, there are two bedrooms stuffed full of bunk beds and a master bedroom.

The host is bordering on a psychopath. The cupboards are stuffed full of unsorted junk from cables, broken toys, and scratched CDs. I think she is a hoarder. She seems pleasant at first but if you cross her watch out. One day I was parked illegally because we came out at night and couldn’t see the one rusty, tree-covered sign which had a 4-hour no parking zone on a Wednesday so the garbage trucks can get around the goat track. She was so vindictive she rang the ranger and had me booked; it cost $120, which I am appealing.

She was endlessly complaining about the noise we made but she spent her day dragging something across the floor which we heard in the apartment… probably dead bodies of other complaining guests to bury. She endlessly texted us about the most trivial things but couldn’t come downstairs and tell us to move the car. We couldn’t wait to leave.

The worst is when we left we photographed the entire place and three hours later she hit us up for an extra $360 for extra cleaning. We left it spotless. So I pulled the metadata off her photos and found she had gone in and messed up the place three hours after we left as the metadata has the time in the data. I showed her and Airbnb our photo metadata and hers and thankfully it was dropped.

We left a blender motor there in our rush to get as far away as possible so she said she would mail it back if I sent down a return postage bag. $30 later after saying she had mailed it has never arrived. If you want a holiday from hell, stay here. Airbnb was sympathetic but did nothing in the end. She has all these excellent reviews and I’m sure if you don’t cross her path it might be a reasonably pleasant stay, but don’t complain. The photo she uses on her page of sweeping views of Newport is not the view from the apartment. You’re in a gully with a tree obscuring most of the view; the place is hell. It makes Fawlty Towers look like the Hilton.

Harassed by a Mentally Unstable Airbnb Host

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This was the letter I sent numerous people at Airbnb; it explains everything except all of the bizarre messages this host sent us.

Three of my adult children and I stayed here last weekend. It was a business trip. We arrived on Friday, September 14th, 2018. With two air conditioners running, the heat was intolerable in the kitchen and second bedroom. Saturday morning we sent a message to the host, stating as such, just to make them aware. We made no demands or requests.

Sunday, over 24 hours later, while we were on a boat tour, our rental host messaged stating they would be entering the property. We requested they wait for our return (a completely reasonable request). The host then began harassing us, saying we were denying them access, then stating that according to what neighbors had reported (neighbors who were in the other part of the house and turned out to be friends of the hosts) we were in violation on several counts because we had more than four guests, had a pet, and were smoking in the building.

None of these things were true; I am the only smoker and I do not smoke inside. The host continued messaging us until late in the evening, even threatening to have New Orleans police escort us out. This was bizarre behavior – keep in mind this all began simply because we requested they wait for our return to enter the property.

I am a 62-year-old female. This is my first experience with Airbnb. It was unsettling to say the least to have this person threatening us and making false allegations. All of the above, as well as all correspondence between ourselves and the host, has been reported to Airbnb through their resolution department. We were offered one night’s refund as a resolution. This was unacceptable: this host cannot be allowed to cause other guests to be fearful and feel unsafe in a rented space due to their irrationality. There was something not right with this host.

Sunday night I was quite uncomfortable even going to bed. At approximately 3:00 AM a loud bang woke three of us up. I immediately thought it was the host banging on the door; it was frightening thinking we would be confronted by this unstable person. It turned out it wasn’t anyone at the door; it was fighting going on next door and lasted for a couple hours until someone left in a car.

I have read numerous such experiences with Airbnb hosts and there seems to be no accountability for such behavior and harassment. Their resolution offer is completely missing the human element; it’s not just about the money, it’s about Airbnb looking the other way when a host harasses, threatens, and causes a fellow human being to feel unsafe. This host should be held accountable and should not be given the opportunity to make another person feel unsafe or threatened. This all happened through Airbnb, and this is their responsibility. They need to fix these issues even if it means losing properties. Keep in mind it’s the guests who keep them in business.

We left Monday morning as scheduled and left the property in the same condition we would have had we had no issues with the host: extremely clean and tidy, linens/towels, etc. in the tub, trash all outside, dishes washed and put away, floor swept, stove cleaned, refrigerator wiped down, ice cube trays replenished, etc. We took numerous pictures and videos because we did not know what to expect next from this unstable person.

On our drive home the host messaged us and asked if we enjoyed our stay. It was quite strange, like asking if she successfully ruined it for us. This person is not safe. Airbnb should be concerned about the environment they place guests in. We are all placing trust in Airbnb when we rent through them. I am confident their agents would not want to be in such an environment.

Nasty Airbnb Host Makes me Feel Threatened

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Our second Airbnb booking in August 2018 was in Norwich, UK. The account is in my wife’s name but she could not get a visa so I went on my own; I did tell the host this. On arrival, the host was friendly and no problems were brought up during our two-night stay. Her husband refused to talk to me or even a simple ‘hello’ from me resulted in threatening glares from him.

The bedroom, more like a cupboard, was only accessible via the lounge and it had to be through what I can only call a hostile ice-cold atmosphere; the wife never seemed to be around after I arrived. On leaving, I asked the wife if I had upset her husband. She assured me I had not; he was just sometimes like that and that there was no problem. I had a problem; the last night I blocked the door with my bags as for all I knew he might have had a history of violence or mental illness – he did give that impression.

After I left, a partially negative review. She then replied with concerns which she had the chance to bring up when I was there, but did not. She moaned she did not know who I was (I did not know who they were either) that they did not know why I had gone to Norwich (not their business), and that I should not have gone on my own. They could have copied my passport, but never asked, and never raised any problems while I was there, apart from the threatening rudeness of the husband.

We will not be doing a shared Airbnb again. Of course these hosts somehow manged to get a five-star super host rating. It would have been better sleeping in the park.

Lonely and Crazy Homeowner Falsified Ad to Lure Guests

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I researched and secured what I thought was an entire home/apartment on a recent business trip to Madison, Wisconsin. Because of a large conference and a major healthcare software vendor in town, every decent hotel in town was booked solid. So I chose what I thought was a private place to stay with the understanding that it was a separate entrance so I could relax and recharge after a long day’s work.

The host’s ad said nothing about having to walk through her front door in order to gain entrance to her basement. She hovered over me and wanted to become my best friend – even in advance of me coming. She called way too much. She sent messages via the Airbnb app way too often. I should have known she was a loon. I thought she was going to sneak downstairs in the middle of the night and stand at my bedside waiting for me to wake up so she could talk to me.

Lonely, crazy people should not be allowed on Airbnb. When I called Airbnb customer service they did nothing to help me or credit me back for this nightmare experience. This host was certifiable and lies about the description of her ad so she can become your best friend. I will never use Airbnb again.