We have reviewed our stay at a place in Chamonix, France where we stayed from February 5th until February 19th, 2019. However, it never was published by Airbnb because the guest never wrote a review about us, the guests. This is, in our opinion, an incorrect action on Airbnb’s part.

Because the owner feels that our review would not suit her, our review will not be published so future guests will not have a reference to how we have experienced our stay at her chalet. I see that as a wrong policy from Airbnb and it is, in a way, cheating. Those who look for reviews will not be adequately informed about this accommodation. We all look for reviews and photos because the principle is ‘what you see is what you get’. That is why there is a gap in the reviews of her place between April 2018 and February 2019.

My advice: If there are hardly any reviews or there is a big gap between reviews, especially in areas like Chamonix during the skiing season, don’t take the place because something is wrong. That was our experience as well. The bathroom was dirty, the shower cabin had a sewer smell, the water tap for mixing cold and hot water did not function well, there were a number of things not provided although advertised, and the bedrooms are upstairs, but the shower and toilet downstairs which, for us, was not clear in the pictures, among others.

We still gave it three stars. However, the review was not published. For us this shows the lack of responsibility by Airbnb where it comes to publishing reviews and informing future guests adequately.