So, I had this wonderful, romantic trip planned for my girlfriend and me: tickets to a Broadway show and a “fantastic” room right in Times Square that I booked through Airbnb. However, less than two weeks before our scheduled trip, I received an email from Airbnb that simply said: “Unfortunately, your reservation has been cancelled.”

That’s it! No explanation, nothing except the option to credit my account or receive a refund. There is no option to contact the owner from whom I was renting. This is my first experience with Airbnb and will very likely be my last. How can one make plans under these circumstances? My son has several upcoming Airbnb reservations. I will advise him to cancel and book hotels. I would certainly never recommend Airbnb and have no intention of giving them a second chance. Oh well, back to Hotels.com.