Tag Archives: airbnb racism

Interracial Discrimination From Airbnb Rampant?

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After I was banned for life from Airbnb for absolutely no reason (booked twice, great reviews from my hosts, paid on time, went to book a third trip but was locked out), I went to try to contact them through Facebook and found a pattern: they are banning interracial couples for no reason.

They have us sign in through Facebook and most of us have photos with our partners. Then through a quick Google search I found out they’re being sued for discrimination at the moment. I ended up booking with HomeAway instead and highly recommend you do the same.

What do you guys think of this?

Airbnb Closing my Account after Fake Review

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“In my experience communication with the host tends to be limited.”

What do other hosts think about? Would you allow someone into your house who doesn’t communicate? Even Airbnb encourages hosts to prepare a set of questions for the guest asking about their arrival time, reason for visiting, number of guests, luggage, house rules, etc. I literally copied and pasted the questions from the Airbnb site, but this guest used it against me.

I moved to a freshly renovated luxury apartment a month before this guest’s arrival and asked him to take care of it like his own home. I mentioned I had a guest who painted her hair black in my brand new white bathroom – leaving black stains – and told the guest I’m not into drama. This means if he doesn’t feel comfortable with my cleanliness he’s free to book other accommodations.

I spent too much money on this apartment and couldn’t afford further damages in my first month. I’d rather cancel and was open about it. I was sure I was polite and professional with my communications, therefore I didn’t understand this guest’s aggression towards me and it really upset me.

“Upon arrival in the city I reached out to the host to arrange a meet (something I’ve never had to do with any other host)”

Let me specify ‘the meet’ in the apartment. The correct term would be “meet and greet.” What do you think, hosts? Is it bad thing to meet your guest in person? Even Airbnb commercials shows hosts and guests meeting. Again, I didn’t understand my mistake.

“She provided me with a different address to the apartment.”

My building has two entrances: the north and south side. You are allowed to put only one address on the listing. Therefore I always ask my guests which side they’re coming from to give them a better address. I even send the map to Airbnb team showing it was the same place. This was ignored.

“I think she could tell by my facial expression, I knew something was not accurate.”

Well, what a politically correct way to cover the fact he looked at me with disgust, assuming I’m Russian upon first meeting face to face. I felt horrible and very uncomfortable, but couldn’t identify the feeling. I was thinking the guest thought I was from a third-world country and he was concern about the cleanliness.

I reassured him everything was clean and showed multiple cleaning supplies. I encouraged him to feel free to use them during his stay – whenever he wants. He attacked me again, saying I asked him to clean.

The apartment was sparkling clean; I put a lot of effort and heart in my new home. I’d never expect someone would want to clean it. Therefore I admit I left only one (thick ) roll of paper towels alongside several different types of clothes, but I didn’t expect guests would want to clean the whole apartment.

I felt like he wanted to clean after me… clean out my presence. If he asked about paper towels, I would have simply bought them, but he didn’t.

Finally, he complained about the ‘sparsely’ furnished apartment. Before I moved in, I checked approximately thirty luxury apartments with a real estate agent. I took pictures of furnished model apartments, I was collecting catalogs with recent home decor trends.

My style would have been named ‘urban minimalistic’ by an agent, but not the guest, who used it as another occasion to attack me, suggesting I was poor minded, maybe even mentally challenged (as he mentioned in further conversations due to my origin) and couldn’t afford furniture? Obviously he didn’t expect I would know any trends; he prejudged me and my place. This was a disgusting experience, but that was just the beginning.

Host Discriminates Against Guests’ Dietary Needs?

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My name is Ryan Lobo and I am an author, filmmaker, TED Talk speaker, and photographer based in India. I am writing to you because I believe that I have been discriminated against due to my Indian ethnicity by a host in Almaty, Kazakhstan. I had inquired with this host about renting his apartment in Almaty for my wife, child and myself and requested a discount as we were taking it for 20 days. My wife is of Russian ethnicity and I am Indian, evident from our photographs.

The host wrote me immediately, saying that Indian food or spices are strictly not allowed in his apartment and asked for an extra deposit/amount from me which he would return after ‘inspecting’ the apartment if I were to take the place. As far as I know, Airbnb’s terms state that people cannot be discriminated against or charged extra based on national origin/race and additional charges or deposits cannot be placed on them.

The host then declined my inquiry when I told him that I do not eat Indian food and requested to know why he was charging me extra. Do please look into this as I believe Airbnb is supposed to be inclusive and non-discriminatory. I have flagged the post.

Locked Out After a Late Arrival at Airbnb

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We traveled from Indiana to Iowa for a friend’s wedding that I was the personal attendant for so we were ready for a busy weekend and only planned to use the Airbnb to sleep. The hosts texted us about an ETA and sent a detailed message about wifi and the room, but failed to mention anything about the keys or doors.

The door was unlocked when we got there so we walked in. The hosts were there and were welcoming when showing us the room and bathroom accommodations. We set down our stuff but quickly had to leave for the rehearsal dinner. The host had texted if we had any questions to let her know but I didn’t think to respond since I had a lot on my mind and didn’t have any questions at the moment. We didn’t talk to the hosts much because we wanted our privacy, knew we would be gone most of the weekend, and didn’t really know what the “social rules” of Airbnb were since this was our first trip using the platform.

We arrived back on the first night around 10:30 PM. The door was unlocked but we didn’t see the hosts. We were practically gone the whole entire next day due to the wedding and didn’t arrive back until almost midnight and we found the door was locked. We were exhausted and tried calling the hosts because we didn’t see their car in the driveway. The back door was also locked. Finally, one host answered the door (in his underwear) saying they had fallen asleep.

At this point we were not comfortable staying there since our things were still inside and we were without a place to stay for a while. We had to drive two hours away to find other accommodations around 3:00 AM. The host texted us the next day saying she heard everything turned out okay but I never responded because I wanted to go through Airbnb for a refund. I later messaged the host through the Airbnb Resolution Center to see if I could have a half refund since we only stayed one out of two nights.

She proceeded to say I was extorting money from her, got back late, and that we were unfriendly, racist, and rude. I’m not sure how we could’ve been all those things if we didn’t talk to the hosts much other than to text them about the door being locked multiple times. There also was never a rule saying we had to be back at night at a certain time or keep in constant communication with the hosts. It was a busy weekend and we were just looking for a place to sleep at night.

I have read other reviews of this host where guests said the accommodations were wonderful but the hosts were kind of loud and that was frustrating. The host replied back to this review calling them racists as well. This is slander and defamation of character and a host should not be able to throw that word around lightly.

Host Cancelled 48 Hours Prior to Our Stay

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We booked a trip for Dana Point, Calfornia on Airbnb. The host cancelled the booking 48 hours prior to the arrival time. He had double booked the property with another site. We booked the property at least 30 days in advance and called us the last couple days mentioning that he had double booked and cancelled our reservation.

We feel cheated and discriminated against. He probably got a higher price for the property and rented to the other parties. Another reason is because of our race. If we would have been white or Caucasian, then I am sure he wouldn’t have cancelled our trip. He lied and mentioned that the other party had booked the trip seven months ago.

Airbnb couldn’t do anything except to transfer the credit to another property, for which we needed to find a host ourselves. They weren’t very helpful in finding a host for other properties so we are stranded with a big group without any place to stay for a long holiday weekend. People have paid for airline tickets for the gathering and all they could do was apologize. Their policy is favoring the host and leaving the guest stranded. I would never trust or use Airbnb again. I would recommend others not use this service as there are other sites that are more helpful.

Airbnb Host Blocks Guest From Leaving

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I was a guest at a bed and breakfast in Atlanta, Georgia. My stay started April 4th. The place was in the most dangerous area of Atlanta. I am a travel nurse and needed to find some place quickly, but not knowing Atlanta, I relied on Airbnb’s ratings.

When I arrived, I was greeted by the hosts and they helped me take my things in to my King Suite… so to speak; it was a pull out sofa. The listing stated there were new mattresses but I looked and was laying on two thick foam pieces. The next morning I got up and came out of my room at around 8 AM. No one was to be found, so I just began saying “hello?”

The owner came out and asked if he could help. I told him I wanted to order breakfast. I was starved so I told him what I wanted. I got half what I wanted but was hesitant to ask why. He began to tell me that guests text him what they need instead of coming out of their room. There were no places that delivered there, and he said he was a chef.

I promise you… he was no chef. He took frozen meals, microwaved them, and placed them on a plate. I was the only guest there for the whole month I stayed. The people that had given the reviews actually live there as permanent residents. He has five rooms, so I was a white woman staying with three black men, which really made me uneasy. I am not racist. My daughter has been married to a great black guy for 18 years.

Now the price I paid for this horrible place was $1700. He told me the food was free. In two weeks he knew I was getting a paycheck and asked how much it was. I stated I usually don’t give out that information. There was fresh tea and lemonade on a stand in the kitchen. I got a glass of tea and came out and got a glass of lemonade. After that day, there was nothing sitting out to drink. The trash bags in the guest rooms were grocery bags. The pictures on Airbnb were false and nothing like the nightmare this place was.

When I went in I saw books lying around with titles like Adultery, Illuminati, etc. on the sofa, at the window, and near the flat screen. It reminded me of my grandmother’s house. I would text him at 8:00 AM or so for breakfast, and the response I would always get is: “I’m not quite ready to get up.” I got breakfast at 10:30 AM, and this happened every day. It was always on his terms.

One day when I went to orientation I ate something I picked up going home. I got home and was exhausted, hungry, and trying to find another place to eat. I went to bed early and was extremely hungry the next morning. I texted the host maybe three times and told him I was sorry for the big order but asked if he had French Toast. He said yes. I ordered four pieces of French Toast, two eggs over medium, two slices of bacon, a bagel, and some oatmeal. His reply was: “Listen, even though you are very hungry, I am not about to cook all that. I will do what I can.”

The French Toast was burnt. The eggs were scrambled not over medium. There was no bacon or bagel and the oatmeal was a do-it-yourself packet with hot water. I ask for a refund and he said there are none. I told him about I was angry but nothing changed. I stayed in my room the whole time other than work. No guests were allowed near the fridge. He had a tiny table with four chairs for dining but on Airbnb it looked like everyone was having a great time. I was more and more uneasy and very angry.

I decided to leave on May 3rd. I didn’t tell him until the last minute. He backed up a little and I apologized. However, he also stuck me with a bill for $670. I was in shock. I ask what that was for. He told me it was for extra things I had been eating and Uber rides; he had stated before booking that he gives his guests free Uber rides.

I already paid $1700 for a terrible place. I was dehydrated and hungry all the time. I had relocated from Iowa so my funds were low. I told him before I left that I didn’t have that money. He said you need to leave your things then. I told him no. Then the other two guys came out of their rooms and looked at me. I had found a wonderful place and stated I wanted to leave six days early and to just deduct that from my bill. He really was angry then and he was not aware that the owner of the place I found was related to the Mayor of Atlanta and the Governor.

He stood in front of the door and told me I wasn’t going anywhere, that no one gets away with ripping him off. He said he needed to know where I was going. I told him he didn’t and asked him to let me out. My next host was on her way so my phone was vibrating. Thank god she knew something was wrong and called the police. Then he let me out.

I couldn’t carry everything at once so I had to keep going in and out of the house to put my things in her car. She said she couldn’t come on the property. She already knew that. When I got to her house where I rented a beautiful room, I noticed my computer gone. He had stolen my computer and texted me a trashy message, saying I was pathetic and he would find me. He was pretending to help me with the luggage before I left and took a picture of her tags.

My friend and I were at the police department for an hour. Now I have pressed charges and I want a refund and my computer back. I was exhausted from work, carrying luggage, and filing a report. There were never any other guests. Not one. The picture on Airbnb shows a girl, the host’s girlfriend. I will finish my story here but there was so much more that happened. I hope Airbnb will take this listing off their website as I am filing a lawsuit and they are making false advertisements; people could get raped or killed here.

 

Had to call the police to get insane Airbnb host out of rental

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This is a very important story because the person involved has been sharing fake information around social media about my boyfriend and me. Basically my boyfriend and I are moving to Lisbon. He’s Brazilian and I’m French.

We booked an Airbnb for ten days so we could visit and find an apartment. Before we arrived we had communicated with the host in English, but when we arrived and she found out my boyfriend speaks Portuguese, she completely ignored me and did a 30-minute speech on transport (though my boyfriend told her several times we would find our way with Google).

The apartment was kind of alright. There were a few problems like the shower being cold and the wifi not working but I started getting bitten by something on the bed at night. The next night I got bitten again and my boyfriend messaged the host to tell her about it. We were getting ready, as we had loads of administrative meetings during the day. I got out of my shower, my boyfriend was taking his and as I was dressing up the bell of the apartment rang and someone banged on the window.

Surprised and undressed, I quickly put a towel around me and opened the door. It was the host who had already unlocked the entrance door and was waiting in front of ours. She had not sent a message, or called to tell us she was coming. I asked her nicely to wait two minutes so I could put some clothes on and tell my boyfriend to get out since she still refused to speak English to me.

When we opened the door she was in a fury, shouting because we had made her wait outside (I don’t think it was rude of me to ask her to wait two minutes to put clothes on). She ran to the kitchen to look at the boiler and said we had touched it and this was the reason why the showers were cold. We obviously had not touched her boiler and the showers were getting cold for the second person.

She also went into the bedroom and took pictures of my suitcase and blamed us for being the cause of the bedbugs. Obviously she was not going to take responsibility for any of the problems in her apartment. We had a busy day planned, so we asked her to leave because we did not feel confortable leaving our belongings (two Macbooks, a PS4, etc.) with her. She replied that she would not leave because she owned the place.

We told her we were renting the place and she was not allowed to do this. She said the laws in Portugal were not the same as those in Brazil or France and she was allowed to do whatever she wanted. We told her we would call the police and ask Airbnb to pay us back if she did not leave. She started looking at something in her purse and said things like “You have no idea who I am; don’t you think I know what Brazilians like you are coming to do here?”

She was being weird about not speaking English and this comment just confirmed how racist she was and implying we were some sort of illegal refugees. Once the police answered and were on their way she finally decided to leave the apartment and camp in front. After a long time and a lost afternoon, the police arrived and said they were not able to do anything since she was not inside. She tried to talk to them about water and bedbugs but the police left due to the lack of criminal offence from us.

We packed our stuff and left quickly since we were so stressed and afraid she would come back. She came unannounced and is now posting about my boyfriend and me on social media, saying we are scammers and we were only trying to get a free trip. She referred to me as a small blond who only speaks English. Another sign of her racism.

My only question: why make money off tourists if you don’t like them? She also kept making Airbnb call us, saying we had not dropped off the keys in the letter box. Airbnb told us to do so from her instructions. What I think is that this lady has issues, cannot deal with being wrong, will do anything to impose her version of events, and go to crazy lengths to make sure people will believe her.

TL;DR The host of my Airbnb came unannounced due to some problems we messaged her about. We had a busy day so we asked her to leave but she shouted that it was her place and she did not have to leave. After ten minutes of arguments we called the police so she left. Now she has been sharing fake information about my boyfriend and me on social media. She acted insane; she kept shouting, blaming us for the problems in the apartment, and refusing to leave the place we paid for. Now she’s posting about us being scammers in Lisbon.

Late Cancellation? Travel Insurance is a Must!

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A good friend and I – both disabled vets – booked an apartment in Miami South Beach with an Airbnb host two months before our vacation days when prices were still affordable. We then booked cheap airfares – we both live on modest incomes – that could not be refunded.

Three weeks before our arrival date our reservation was cancelled by Airbnb with no reasons given. They offered us $129 as compensation for our inconvenience and invited us to re-book. We then looked at available bookings with the same amenities for January and they were now 50-200% more expensive than our original booking, which priced us out of the market.

With the $129 they attempted to fob off on us, one would be lucky to pay for one day of accommodations on South Beach; it wouldn’t cover our lost money for non-reimbursable airfares. This debacle occurred after yet another earlier booking was cancelled because the dates advertised as being available were not in fact available (or the host got a better deal with some other customer through another third party booking agency; or still yet, the host was perhaps racist and by tracking our emails on social media discovered that my veteran friend was African American).

We began to think that Airbnb is less a booking agent than an auctioneer. If hosts can cancel reservations a month after they are made without explanation to the customer one wonders if the room was rented to someone willing to pay more. In popular locations like Miami South Beach in January that is not an unreasonable suspicion.

I complained vociferously to the very polite Airbnb customer service representatives who duly commiserated with us over our misfortune at first, yet rendered no resolution. I was told to call back the next day, which is not what one wants to hear when someone has your money and has just cancelled your reservation a few weeks before arrival. Only after sending emails to their corporate headquarters in San Francisco threatening to file a breach of contract claim in Colorado courts did I finally receive a phone call from a manager of what appeared to be their customer service center in Idaho. She was a competent problem solver and she immediately offered to help with the increased cost of re-booking.

We luckily found a venue with similar amenities that cost $340 or about 30% more than our original booking. Airbnb covered the additional cost without making me jump through any hoops and we were satisfied. My warning to all is that a “confirmed reservation” with Airbnb is not the same as a confirmed reservation at a Motel 6 or a Holiday Inn. If you think you have a confirmed reservation and then feel safe to go and book an El Cheapo non-reimbursable air fare you are at risk of losing your accommodations and being stuck with a ticket to a destination without a room waiting for you. In peak travel season when the reasonably priced accommodations fill up fast your re-booking could be quite costly. Bottom line: reduce the risk by getting travel insurance.

How Does Airbnb Handle Accusations of Racism?

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I had traumatising and frustrating experiences with Airbnb. I had been a successful guest many times then a host started persecuting me. She had mental health issues. Dealing with Airbnb’s overseas call centre led to extreme frustration and going around in circles with promises to escalate my calls, but ending up circling back to the same useless agent refusing to address the bizarre and inappropriate behaviour and actions. The host started leaving parcels at my door and ringing me after I had left, and it was all super scary and odd. Airbnb showed zero interest.

My second issue was as a host I complained about extremely poor customer service with Airbnb. Rather than actually investigate my complaint, I received an email from Airbnb accusing me of racism. It took twenty emails for them to even begin to provide information on this accusation.

This was my very first potential hosting experience. A prospective guest only wrote to me in a Chinese script and in very incomprehensible and confusing English. Airbnb said they would translate, and did nothing. I was falsely accused of saying if someone comes to Australia they need to speak English. I was also accused of expressing frustration about an agent. None of the language was racist; I complained about the ignorance, aggression, and stupidity of the agent. If I’m complaining about the agent that is different from abusing an agent.

Thirdly, the comment that I said that someone needs to speak English in an English-speaking country is absolute rubbish. Airbnb repeatedly said “it’s an international platform”, I had no right to expect English correspondence or communication, and I was going to lose my Superhost privileges. It was then that I said that if someone is staying with a host in their private residence in Australia then they need to write to the host in English. I was receiving correspondence in a Chinese script and in incoherent English that made no sense. This was vital information such as when they would arrive, who was staying, etc. I said I should not be penalised as a host if I have not received any comprehensive communication.

What I said was not racist. I said I would host the guest when Airbnb finally agreed to provide translation, which they never did. I only finally refused the guest when they rang me and made loud strange noises and hung up – and it was a third party booking.

Airbnb offered to terminate their stay as they broke the rules then turned around and accused me of racism. My housemates are Taiwanese. One of them speaks minimal English but his partner speaks well enough so there are no issues communicating – so to accuse me of racism is completely bizarre. Airbnb has proven that nothing I said is racist.

This is on top of glitches fixing my DOB on the app. I still can’t do it, which has resulted in the miscalculation of my payout from a guest, issues uploading pictures, and issues getting a photographer. Airbnb insists that I haven’t verified my email despite having had an active guest account for years. My complaints against Airbnb remain uninvestigated.

I spoke to an Airbnb representative from the USA office. He refused to try to pronounce my name correctly. I asked him to try again as it’s six letters and two syllables; I shouldn’t have to repeat my name to people who insist on not even reading it. This led to a huge exhausting stand off whereby he repeatedly refused to give it a go. I said he was able to employ his reading skills in any name even a “foreign” one, which he twisted into me saying he couldn’t read.

I ended up speaking to his supervisor about the experience of being accused of racism. She was extremely cold hearted, aggressive, and just a very deeply unpleasant person. She spoke over me in a monotone the whole time. She told me that the email that was sent to me was a warning based on a customer report. She told me that the terms and conditions meant that any customer could make any allegation and Airbnb would back them up and send out warnings. I said to her that every correspondence and interaction I’ve had with the customer has been through the Airbnb messenger platform so they can have a look at that and advise whether I have actually been racist or not. She told me it doesn’t matter – if the customer feels that I have been racist, it doesn’t matter if the messages back that up or not.

She continued to speak over me repeatedly when I asked her why I did not receive this explanation from Airbnb earlier. She refused to answer and just cited fine print in terms and conditions. She was cold and aggressive, just spoke over me, and dominated the whole conversation. When I asked her why this was not investigated by looking at the messages she said it doesn’t matter what the messages say – if the customer says you’re being racist, we will send you out a warning. I said I never once spoke to the customer or even met her. Therefore the customer could only have been basing allegations based on what I wrote; why didn’t Airbnb investigate that?

She kept going around in circles, telling me that Airbnb can send out official warnings no matter what the investigation says and then she circled around and said that it had been investigated. That’s why I wasn’t kicked off the site. I asked why I didn’t receive an email saying that to me and retracting the warning. She refused to answer the question but would just aggressively change the subject and speak over me.

I asked her to put in a racist complaint against the customer then – she said she “didn’t have a problem doing that” but she didn’t say that she would. I don’t believe she would’ve done that. I then asked her to put in a racist complaint against her and the other representation to whom I had spoken, and she said that she would put something on my file. I said “no, I want you guys to be sent an official warning based on my feelings just as you sent me an official warning. I want the official warning to be on your file the way you have an official warning on my file.”

She just spoke over me and started throwing terms and conditions at me. She was very aggressive, very dominating, and domineering in the conversation. She spoke over me the whole time in a cold, almost sociopathic monotone. When I asked her to get a supervisor to call me she point-blank refused to guarantee that and said she would ask her to try to call me – but I don’t believe she will. There has been no response from the founders or the supposed customer service chief.

Multicultural Hosts Slammed with Xenophobic Claims

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This is a long story, one too long for me to live all over again as it still is stressful and leaves me anxious. However, I just discovered Airbnb Hell, so I decided to share my story and hopefully help future hosts. My wife and I have been hosts on Airbnb for a year. During the past year we had more than 250 guests from all parts of the world, from all “races”, backgrounds, sexual preferences, genders… you get my point. We are artists who love to meet different people, with different habits. It’s inspiring to us; that’s one of the reasons we started this whole Airbnb thing. We have a wall full of letter already, with love letters from most of the guests who came here. This wall is in the dinning room for everyone to see we are proud of being good hosts and making people feel comfortable in our home, that we insist guests look at it as their home while they stay with us.

My solution for hosts with problematic guests is: accept a guest, wait a couple of hours, and then phone Airbnb to evict the said guest for breaking house rules. We got a reservation from a non-English speaking guest. For that reason it was imposssible to communicate that this is a home, not some hostel. When you can’t communicate with your guest, or when your other guests (we list two rooms) can’t communicate between themselves, the system doesn’t work.

It says in our “rules” that we really want the guests to have a *basic* knowledge of English, French, Italian or Spanish (none of these languages are even our first language). The guest made a reservation, and send a message with really broken english that made no sense at all. It looked more like a Korean-to-English Google translate job. We had to decline the reservation (this was like two months before the actual arrival, so there was plenty of time to find another place) The guest got very offended and called Airbnb. They gave us a penalty and then slammed us with their “inclusion policy”.

I wrote this enormous email, asking for them to see our previous reservations and feedback (we never had anything lower than four stars). I also said that with our history of good hosting with no prejudice at all to creed, color, race, gender was never a issue, sending us that inclusion policy was a bit pretentious, as we just want to have good communication in our house. We also said that if we can’t communicate with a guest we can’t explain the house rules, and it would be worse to have a guest here that would break a rule; then Airbnb would have to find him another place. For us, as decent open-minded humans, we would have felt really bad to kick another human out just because of that. Because if you don’t understand English, how can I explain anything to you?

Airbnb policy says I cannot discriminate and should use tools to communicate with my guest when they are impaired in any way: deaf, blind. This was not the case. The person was not impared at all.

This is where the fun starts. We got a reply from Airbnb support saying: “We are deeply distrubed that a host of ours find our inclusion policy pretentious.” It’s cleary writen in the email “I find the action of you sending me this policy a bit pretentious.” I never said the policy itself was pretentious. Even with my history of bookings, that makes no sense for me to say. They insisted I found it pretentious, gave me a penalty for it, blocked the dates the guest wanted, and didn’t let me book them to another person.

The next time a guest comes claiming he “can’t communicate” you accept him, and then you try and explain the rules to him. When he can’t understand them, you just call Airbnb. It’s not a very humane thing to do, but it’s basicly how Airbnb works. If the guest was here and I had done that I would have been paid. Most importantly, I wouldn’t have received a penalty or had my dates blocked.