First of all, Airbnb’s payment policy works against the customer since you have to pay in advance without having the opportunity to look at the property. My son reserved a property in Tokyo months in advance, just to find at arrival that the place was filthy, and did not offer the number of accommodations advertised on the website.

When finally reaching Airbnb for a refund, they said that by company policy the host had to have a chance to try to solve the problem, all the while not offering another place to stay. Service carriers make communication very complicated, our family is in complete distress, and travelers face the utmost uncertainty on where to stay next. All in all, an unacceptable inconvenience for all.