Tag Archives: airbnb no contact

I Wish I Stopped Trying to Contact Airbnb

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I work about 12 hours a day, 6 days a week dealing with rude people with a lack of common sense. So I thought, “Hey, you deserve a vacation!” I chose Seattle. I had my flight ready, which I found at a cheap price. I was able to find a city pass voucher to see all the tourist hotspots in downtown Seattle. All I needed was a reasonable place to stay. I had heard good things about Airbnb. All the photos posted and advertised “as seen on social media” made me think people stay for a good price. So why not? I found a very cheap home in downtown Seattle. The host sent me an email about a smooth approval. All was charged and everything was good. I even got a few emails about my stay was coming up. I set my entire itinerary solely around this place, even calculating how much Lyft was going to be versus a rental car. Luckily it was so close I didn’t have to spend more than $5 for each Lyft ride. Sounds like a dream right?

Wrong. I showed up at the Airbnb at 3:15. I called and called for over an hour. I even banged on the gate… nothing. I went to a local cafe to continue to call and call. Nothing. I left voicemails, texts, Airbnb messages and received no response. No answer. I contacted and searched all over the Airbnb website for any type of help. Nothing. I finally came across a forum with their 855 number. I called so many times. I was on hold for 30 minutes after the automated button pushing. At this point it was 8:00 PM and I had literally been trying to reach someone for three hours. I got desperate and booked whatever I found. I went there, checked in, and continued to call and call. Nothing. I contacted the hosts on their Instagram, Twitter, and Facebook. No answer. I gave up contacting the host and Airbnb. I accepted defeat.

At 10:23 PM some useless “case manager” named Bill came to the rescue… or did he? He is the textbook definition of a 45-year-old dude that lives in his mother’s basement. He seriously couldn’t care less about helping people. He had the audacity to tell me that he didn’t believe me after I told him I had been trying to reach Airbnb. His customer service skills were equivalent to those of an Emo child at hot topic not accepting your return. He stated he was giving me a full refund and reimbursing me for the hotel I had to book at the last minute. I’m currently here at my hotel, writing this and praying I actually do get a refund. Here are some nice pictures that prove Airbnb is a waste of time. Seriously, book at your own risk.

No Customer Service or Response for Superguest

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I was planning a vacation with an east coast friend I hadn’t seen in 43 years. We planned a trip to Squaw Valley/Tahoe. Since my husband and I have stayed at the resort at Squaw Valley several times, I was excited to find a condo available through Airbnb. I am a “superguest” known for leaving rentals “cleaner than when arrived”, quiet, respectful and like “your favorite aunt was visiting”. I know how important it is to communicate. The condo stated: “Please, no shoes in the house as we just replaced the carpet”; “luxury condo”; “recently remodeled”. The old friend with whom I was sharing the condo is a physician. We both value a clean, safe comfortable “luxury condo with a bedroom on the ground floor”. We’re retired. We needed a ground floor. What we found was a condo complex completely empty. No cars. Three stories to the front door. An animal house ski condo that was remodeled in 1980, musty, smelly, and filthy. Torn furniture and nothing on the “ground” floor but a bedroom. Another flight up to main area. No patio chairs, broken screens. You get it. This is the living room chair picture we paid for a motel and still cannot get with a live person or refund of over $500. I’ve sent three messages to every connection I can find. Nada. It’s very scary that a “superguest” has no credibility or support.

Lost £500, Host Went AWOL, Airbnb Won’t Help

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I just lost £500 on a booking I made back in September for a November trip. I’d planned to stay in Munich for 30 days and after my booking was accepted, all seemed fine. Until, that is, the host didn’t reply to any of my questions. For six weeks there was nothing. I didn’t think anything of it at first, but now I need to know if he’s going to be home when I arrive. I asked him repeatedly for contact information, and nothing. No replies, as before. His phone number also just keeps ringing; he doesn’t even have voicemail. I tried ringing Airbnb to see if they could contact him, but Airbnb’s phone just rings and rings; no one there answers.

Since I can’t get any money back on the long-term policy, I thought to change my stay to 27 days, in line with the strict cancellation policy, get some money back (50%). But for my reservation to be accepted at 27 days, Airbnb needs the host to accept the change. The host isn’t picking up his messages, so what good will this do? Yeah, I could’ve just turned up at his house. But would he even be there? Does he even know/remember I’m coming? Is he even in Munich? I have no idea. I feel trapped by all this. So the host will get my £500 whether I turn up or not, and that sucks. All of this could’ve been prevented if he’d just answered his Airbnb emails – it’s called manners. I haven’t had any problems with Airbnb until now. But losing money like that when you can’t even explain the problem to Airbnb, talk to anyone there, and get them to help, makes it worse. I can’t even write a complaint about the host on his profile, to warn other users about him as well as let him know what I think of him. Instead I feel powerless (and out of pocket). I’ve realised Airbnb does nothing to protect the guest; they’re always on the host’s side.

Airbnb Non-Payment from Successful Stay

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I had a guest for two days and Airbnb did not pay. They claim the payment did not materialize and now they have been “looking” at the issue for a week. A case manager is supposedly solving the problem with no results and no feedback on what is exactly going on. I called today and the person I spoke to threatened to hang up on me. I was not satisfied with her answer, “someone is already looking into this case,” and have no idea about the status of my claim. I asked and told her that I wish to speak to her supervisor. Her response? “There is no supervisor.”

The bottom line: I told the people I spoke with that this issue is not my problem. They approved the guest, their fees are collected lightning fast, and the mind boggling avalanche of data flows to your email, SMS, the Airbnb app, and any other contact information they have registered for you. It works with terrifying efficiency. I am not the one responsible for going after my non-paying guest. This is an issue that is definitely up to Airbnb, who subtly suggested I contact the guest for payment.

Creepy Experience with Airbnb in NYC

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I am just sharing a very bad experience with Airbnb that I had a couple of nights ago. I booked for a friend who is out of the country with a host in Hamilton Heights, New York. First of all, her listing says that it is a quiet and spacious place. The sleeping area was just part of the living room, with a couch, separated by a curtain. The day after my friend arrived, the host’s mother slept in the living room, snoring all night, and making my friend very uncomfortable. The room didn’t have any blinds so my friend needed to sleep with pillows to cover herself from the light. In addition, she asked my friend not to speak one night at 9:00 PM when she received a call, because her mother was sleeping in the living room. Apart from that, the host’s boyfriend was living in her room. So in a very small apartment there were four people.

The third night, my friend went out to smoke a cigarette and when she returned (around 12:00 AM) the door was locked from the inside. She tried to enter, but she couldn’t open the door. After that she knocked on the door without any answer from the inside. She knocked several times. She was able to call me from outside, because she is from a foreign country and didn’t have internet. So she called me through Facebook. I heard how she knocked on the door without any response. She spent the night in my home, but she was very scared without any money, ID, clothes, and unable to speak the language.

The next morning I went back with her, and there was the host, telling me “that she should have rung the bell, and that they didn’t hear the door because they used earplugs.” Of course, my friend took her things and we ran from that kind of host. I then called Airbnb customer service and I requested a refund. They only refunded me one night, and I lost $430 dollars, which covered the rest of the stay. She said that my guest should have read the lock instructions (she never saw any lock instructions, nor this is explained on the listing). Also the customer representative said that my friend should have rung the bell. What is the difference between a bell and knocking on the door at 1:00 AM in a small apartment? It makes no sense.

I was treated badly. I feel robbed and disappointed with this company. This host charged me $40/night for this horrific experience.  I will never book through Airbnb again.

Airbnb Allows Theft and Does Nothing

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We rented our house to three people from the Airbnb website where we advertised our three bedroom, two bathroom vacation rental. They stole all of our furniture, washer, dryer, artwork, and dishes. We immediately contacted Airbnb, filed a police report, found our receipts and emailed them all to Airbnb. They have done nothing to take care of this. They have a million dollar insurance policy and we never received a dime from this theft. Their insurance guy won’t return our phone calls and so we lost $15,000 worth of furnishings and appliances and Airbnb has done nothing to help us. I guess if you are a thief, rent through Airbnb and steal from the house you are renting, as Airbnb won’t do anything to catch you or help the people from whom you stole. I hope all thieves read this, rip everyone else off, and then, maybe when no one advertises through Airbnb anymore, they will go out of business. I am now going to contact the insurance commission and file a complaint. I will also contact other hosts on Airbnb and let them know about this so they can decide if they dare to continue with Airbnb.

Airbnb Account Hacked – Terrible Customer Service

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I received numerous emails from Airbnb when waking up one morning. The first was a booking for a property in Indonesia. The second was a payment failed email. The third was a booking confirmation, and the fourth an email from Airbnb to say that my email address had been changed. It looked like whoever it was had booked a one-night stay for the coming weekend for £785 a night. Following the fourth email, I had emailed account.changes@airbnb.com immediately asking them to take urgent action. I tried to use the Airbnb website but without logging in it was useless; obviously my email had been changed because it said no email address was found when I used my own.

Five hours later, I was still waiting for a response from the account.changes@airbnb.com email address. I also called the UK helpline number, 0203 318 1111, which was unable to help or locate my account (despite having used Airbnb over a year ago now for two bookings) and asked me to email response@airbnb.com which I promptly did. However, I was just sent an automated Airbnb email saying the email had not reached Airbnb. This is completely outrageous! When you try to use their website to find contacts, it just loops you round in circles. Doesn’t it say something about such a big company when they are trying to avoid being contacted by their customers? I am in a catch-22 situation and boiling over at this moment in time, unsure of how I should proceed. If anyone has any advice out there, I would be grateful. It is an obvious statement but following this incident and once it has been resolved, I will never use Airbnb again.