We purchased a cabin in the mountains of North Carolina and spent several thousand dollars making it ADA compliant, doing most of the work ourselves. Finally after three months of work, on March 1st we pressed the button to go live with Airbnb and what happened? Nothing…. So I thought I would wait until the 2nd and again on the 3rd and again on the 4th. I sent Facebook messages asking what was up and why the site wasn’t live. The response was silence.

On the 6th I sent an angrier pointed message and was finally told that there were technical problems and that my problem had been elevated up to the highest possible team with the highest possible priority. Okay, so more days went by and nothing. Yesterday I sent another very pointed message and finally received a real message. I was told Airbnb would not list my property and would not give me a reason. So, their mission in life is to list properties and provide customer service. The single most important part of customer service is communication. So, I expect Airbnb to list my property and communicate, and when I complain that they do not seem to be providing either, they exclude me?