Tag Archives: airbnb location changed

Bait and Switch Scheme by Airbnb Host

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I am in a bad situation right now because the Airbnb host misled me badly about the location of my Airbnb. She listed the Airbnb in the listing as in Chicago (without a street address), so on Airbnb the approximate location pin appears on the center of Chicago. Then, after the booking, the real address was revealed to be far removed from where the pin was. I did not know about this until the night before checking in when I looked up the address.

This completely ruined my plans because there is a huge neuroscience conference happening at the same time of my stay and there is no reasonably priced listing anywhere left in the area where I need to be. My entire plans for the trip are ruined because of this situation. I can’t even book a hostel in the area.

Airbnb keeps forwarding me to other agents for three times now. I have not gotten any closer to resolving this issue. I do not want to go to my reservation because the host blatantly defrauded me. The only reason I would have booked that listing was for the location. I have never seen a location pin from the original listing so far away from where the actual address is. If anyone can help please let me know.

Airbnb “Beachfront” Property Means Three-Mile Drive

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Our annual Islamorada guys trip was cancelled due to hurricane damage so we needed to come up with a waterfront house where we could all meet. Since I had already reserved a home in Nantucket for the summer through Airbnb, I turned to them to help me find a place where all seven of us could meet. I wanted a place on or near the beach with an easy walk. I thought that Watersound could meet our needs and found a nice beachfront house in Prominence, a development across 30A from Watersound Beach. After booking it, I asked the property manager how far of a walk it was to the beach. Only then did they reveal that “beachfront” in Airbnb terms meant a three-mile drive to the public beach. I emailed them and they offered me two beach options that were clearly inferior accommodations. I have cancelled the reservation and am now trying to obtain a full refund from Airbnb for deceptive marketing of the house.

Airbnb Offers No Customer Service Whatsoever

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Let me first say that Airbnb offers no way to leave a comment or complaint. I tried, but when I left a comment in the cancellation field under the “other” box for reasons, I couldn’t process the cancellation. I was only able to cancel using one of their predetermined reasons (that don’t allow any comments). Jessica (my host) did not notify us that the location of her Airbnb houseboat had changed. We made the reservation on September 9th, 2016 for February 17th-24th, 2017. Had I not visited her listing this week, I still wouldn’t have been aware of the change. I booked a stay on her houseboat at Regatta Point Marina in Palmetto – a full service, premier marina. Her original description listed the marina amenities: pool, exercise room, a bar and restaurant on site, and gated. The boat was located on C Dock. Jessica’s listing description has now changed to state “the location of the houseboat has changed”… since when? Sometime around December?

I found out it was now located at the Bradenton Beach Marina – a mom and pop place with none of the aforementioned amenities – under and next to the bridge (causeway) that connects Anna Maria Island to the mainland; in other words, it’s noisy. This is not what I agreed to when I made the reservations. Although Jessica has changed the description of the accommodations, she left the location map and pictures from the initial listing on the Airbnb website. I called Jessica the morning of February 9th, and she did not return my call. I sent a message from the Airbnb website the morning of February 9th, and she has not responded. I feel she should pay the Airbnb service fee for our cancellation as the property description and location has changed substantially, and she has not communicated with me regarding these changes. It seems she would have at least notified her confirmed guests back in November or December there was a change so if they wanted to make other plans, they could. I tried to copy the URL from the listing but it had been removed immediately after I cancelled.