Tag Archives: airbnb lgbt

Airbnb Host Unfair to Same-Sex Couples?

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I recently requested and booked a one-night stay at a place in Anaheim. I messaged the host asking if he could accommodate me and my girlfriend for April 15th and check out on the 16th, to which his response the next morning after was an apology, stating it was two nights minimum. This was false. On his profile of the guest suite, it states one night minimum.

I’ve read plenty of reviews from other guests who were able to book a one-night stay at his place with no problems. I feel like this host is BSing and don’t want to host a lesbian couple.

The next morning, I looked at his listing and the 16th was booked. That was only one night. I called Airbnb’s specialist team and also messaged them the complaint. I am waiting to hear back from the case manager. This frustrates me because I have good reviews on my end and no reports of being a bad guest.

How Airbnb Refused to Protect Basic Human Rights

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Note from Airbnb Hell editor: this post contains strong language

I would like to tell you a story about how Airbnb has treated me when I was faced with homophobic abuse at my own house by one of Airbnb guests. Let’s start from the beginning: I am renting my spare room via Airbnb in Amsterdam, and I had a guest from Texas.

Upon arrival, the guest started making comments about me and my friend: that we were wearing faggoty clothing and have faggoty hair. Once he came into his room, he started screaming that he needed a door with a lock because there are faggots with him in the house and we would rape him at night. I choose not to have a confrontation and decided to leave the apartment for the night altogether. I left him alone there, so he wouldn’t be afraid of “rape.”

I would like to mention that when he arrived, I carried his six huge bags upstairs because I was trying to be polite. I also offered him the choice of cold water, tea, and coffee. After I left the apartment, the guest ran away with his bags and my keys. He wrote me a message stating exactly the same. When I returned home, I called the police and reported the verbal abuse. I also had to change the locks, which cost an additional 100 euro. I obviously have submitted a complaint against this guest to Airbnb, but naturally they haven’t done anything (what can I expect?).

Today I received a message that this guest filed a complaint against me, stating that I didn’t give him enough privacy and respect and he had to leave. In my reply to Airbnb, I explained the entire situation one more time and offered the following documents as proof: a police report; photos of the rented room to show that there was enough privacy; invoice for changing the locks; witness statement from my flat mate who was present during this event; witness statement from the neighbors, who heard all the commotion and to whom my guest spoke upon departure, claiming that “dirty AIDS faggots” lived here.

What do you think Airbnb did? They charged me the price the guest paid for the room plus extra charges from Airbnb. Obviously they refunded him all the money, because the poor homophobe was upset. Apparently I didn’t argue with him in the messages. I am shocked about the very fact Airbnb once again completely ignored the gay community and returned money to an abuser. Please feel free to contact me for more details. Let me know what exactly you want to do; I’d be happy to provide more information.