Tag Archives: airbnb host lied

Deceitful Host and Disappointment from Airbnb

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I would like to share the details surrounding my nightmare situation with the host I dealt with in trying to secure accommodations for my trip to Lebanon and my absolute disappointment in Airbnb’s corporate office with their position on siding with this host, despite his clearly deceitful behaviour. When I was planning my trip to Lebanon, I found accommodation in an area in which I was interested. During my search, there were some factors that were absolutely non-negotiable, which I made abundantly clear throughout my entire correspondence with the host.

For my trip, I was travelling with my elderly father who has limited mobility. I required a unit that was fully accessible without having to climb stairs. Another option I was willing to accept was a unit that was accessible using an elevator. Months before my trip, I found a unit that I was interested in and the host had provided written guarantees that while the unit was not on the ground floor (3rd floor), it was accessible by using a fully serviceable elevator. Given the information provided by the host, I decided to secure the accommodation and, as such, I immediately paid the funds required.

However, weeks after having paid, the host contacted me through Airbnb’s messaging platform and informed me that the unit in question was, in fact, on the 4th floor, instead of the 3rd floor, as confirmed before sending my payment. Given the new information provided, I asked the host to confirm that the elevator would be fully serviceable to the unit. He responded and confirmed that it would, for sure. With everything seemingly assured, my father and I made our way to Lebanon. Once we arrived to the unit, we were greeted by the host’s brother who informed us that while there was an elevator in the unit, it was, in fact, not serviceable for an indeterminate period of time. This was simply an unacceptable situation, given my father’s elderly age and limited mobility. As such, I was forced to find alternative accommodations in the middle of the night in a foreign country. You can imagine how difficult that is!

After having read and understood Airbnb’s policies, I made sure I sent an email to Airbnb to inform them of my situation, in order to receive a full refund, seeing that I never even stayed a minute at the unit. I contacted the host as well (using WhatsApp) and received written confirmation that he would agree to a full refund for the amount I paid in securing the unit. When I returned to Canada, I tried to contact the host in order to move forward with the full refund. However, he refused to reply to any of my emails or messages. After weeks had gone by trying to contact the host, I contacted Airbnb in order to facilitate the full refund that I was absolutely entitled to, given that I had not even stayed at the unit, due to false guarantees provided by the host. When I finally got a hold of someone, I was informed that they refused to authenticate the host’s written confirmation that I would be granted a full refund because the confirmation was not given through Airbnb’s messaging platform. Instead of taking the time to satisfy an unhappy customer, they decided not to consider my situation.

After trying to get a full refund for weeks, my only recourse was to write a stinging review of the host. While I was unable to get a full refund for my nightmare situation, the least I could do is prevent this host from trying to deceive others in the future and prevent him from being able to advertise his unit on Airbnb. Though I was very honest with my criticism, I remained absolutely professional and respectful of Airbnb’s policies. However, Airbnb decided to remove my post for absolutely no reason. This showed me that they would rather side with the host than show any concern for my situation, even though I provided countless evidence demonstrating how awful my situation was. With everything that had happened throughout this entire experience, this upset me the most because Airbnb took away the only thing I could do in my situation. After having gone through this nightmare, I will never use Airbnb again. I think people should be highly concerned about what can happen if things don’t go their way using Airbnb. People should not have confidence that Airbnb will accommodate them when things don’t go as planned.

Scamming Slumlord in China Protected by Airbnb

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I booked an Airbnb unit in China, a simple one-bedroom entire home/apt. When I showed up, I had (surprise) eight roommates, no lock on my bedroom door, and cockroaches and trash everywhere. The house was maintained like the worst college dorm you could imagine. I left immediately and Airbnb refused to refund me because I didn’t call them in the first 24 hours (try traveling to mainland china and using your mobile phone). Their slumlord host (who has my bad review and several other bad reviews in Chinese) is able to keep scamming unlucky Airbnb customers and Airbnb keeps their fees and listings. Translate reviews. Don’t trust Airbnb.

No Customer Service or Response for Superguest

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I was planning a vacation with an east coast friend I hadn’t seen in 43 years. We planned a trip to Squaw Valley/Tahoe. Since my husband and I have stayed at the resort at Squaw Valley several times, I was excited to find a condo available through Airbnb. I am a “superguest” known for leaving rentals “cleaner than when arrived”, quiet, respectful and like “your favorite aunt was visiting”. I know how important it is to communicate. The condo stated: “Please, no shoes in the house as we just replaced the carpet”; “luxury condo”; “recently remodeled”. The old friend with whom I was sharing the condo is a physician. We both value a clean, safe comfortable “luxury condo with a bedroom on the ground floor”. We’re retired. We needed a ground floor. What we found was a condo complex completely empty. No cars. Three stories to the front door. An animal house ski condo that was remodeled in 1980, musty, smelly, and filthy. Torn furniture and nothing on the “ground” floor but a bedroom. Another flight up to main area. No patio chairs, broken screens. You get it. This is the living room chair picture we paid for a motel and still cannot get with a live person or refund of over $500. I’ve sent three messages to every connection I can find. Nada. It’s very scary that a “superguest” has no credibility or support.

Post-Traumatic Airbnb in Dogs’ Bedroom

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We booked with Airbnb for a family business trip at a farm. The pictures online looked charming and cozy. We pulled up the driveway to see three vicious looking pit bulls surrounding our vehicle barking incessantly. The owner was nowhere in sight and two of our children were so petrified of the dogs they refused to leave the vehicle. After we pealed them off the seats and as we met the host, on our way to the house ,she announced that the cold water wasn’t working properly. We walked in the door and were slapped in the face by this potpourri odor, filling the house like a pungent fart. We started to walk through the house and noticed cell phones propped up on their window ledges. One pit bull started barking as it followed us through the house. As we went up the stairs the dog upchucked. The stairs were steep, uneven, winding, and had no handrails; it felt like we were going up into an attic.

We stood outside the bedroom doors as the host was talking. Meanwhile the dog started barking again, upchucking yet again on the floor. As we entered the room the host mentioned that the overhead light was broken and that we had to stand on the futon bed to screw the bulb in and out to get any light. None of this is a joke. They said that they had a TV, but it wasn’t set up, just connected to a DVD player; they don’t believe in watching television. They listed they had an iron, but they have no ironing board (they don’t iron clothes) and the only place to iron was on their kitchen table being used as a poker table that night. They agreed our family of seven could stay when they had four in their own family and only one shower available for 11 people. The master bedroom had no door knob, and there were no blinds or shades for the windows. Next we noticed the window wide open in the bedroom when it was 30 degrees outside. There were no sheets on the bed as she was still drying them.

She proceeded to tell us that there is no landline phone and if we need to call from our cells, we must prop them up on the window ledge and place on speaker phone. Nice private calls; there must have been a trick to it as we never figured it out. By the way, they never lock their doors… ever. At that point we began to think we were either going to be the next episode of Criminal minds or that John Quiñones would jump out announcing “What Would You Do?” and we’d all have a great laugh.

That didn’t happen. Instead we tried to remain positive until we shut the window to attempt to MacGyver a phone call. It was then that it all started coming clear to us why exactly there was this strong odor of potpourri wafting through the air. I sat on the bed, and instantly smelled the noxious – and I mean noxious – odor of dog breath. I seriously think the dogs took residence upon the bed we were about to sleep. I looked at my husband and he said, “Grab your stuff everyone, we’re getting out of here!” We shoved our stuff in our pillow cases and ran for the car. Thank God there was a Holiday Inn down the road. We literally hugged the bed in appreciation of getting out of that situation alive. When we originally pulled in, we saw they had a bonfire going. We now wonder if they were burning the bones of their last Airbnb guests and if the dog was throwing up his victim meal from the night before…

Don’t Use Facebook to Verify your Airbnb Account

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We had stayed in an Airbnb in Singapore and since we were asked for a review, we posted the challenges we faced during our stay in the most polite way possible. It was simple feedback on insects being present and some inflexibility. We had been very mild with the feedback since the host was a student. In reality, the place was dirty and messy. The host, on the other hand, replied maligning us in a very personal manner, and since we had used a Facebook account to verify our account, this information was also available. As a precaution to all people who are booking through Airbnb: please try to avoid linking it to a Facebook account. Try using a name which is not traceable. The system is highly unregulated and unprofessional. In fact, it makes me wonder about the authenticity of the reviews. It is better to pay more and book via Agoda or Booking.com and move into a decent place, where you would be more sure of what you’re getting. Our other experiences are similar to what many others have faced, including a feeling of intrusion, lack of privacy, and fear of persecution. All in all, Airbnb is not worth it.

Horrible Airbnb Experience for Overpriced Stay

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I have used many sites to book weeks, weekends and one-night stays all over the country for years, but never had a more overpriced, over represented or more frustratingly terrible, amateur experience than booking through Airbnb. First of all, Airbnb charges fees, no matter what. Once you fall victim to them, they will never be refunded for any reason whatsoever. Also, they do not vet their so-called “hosts” (any Joe-blow anywhere who wants to rent out his nasty rooms to people who haven’t heard about this scam), their hosts’ practices, the actual properties, amenities, and any claims that hosts are allowed to post their listings, whether real or not.

What I booked, at the price of a 5-star hotel, for a weekend, was described as a beautiful downtown apartment, entirely for my use. It actuality, it was actually a third story walk up in an old, nasty building. There were no amenities or comforts provided; not even a spoon or fork in the kitchen, no chairs of any kind to sit on in any part of the so-called apartment, one shelf of refrigerator space, an unusable, old Keurig that leaked all over the counter and couldn’t make a cup of coffee, a metal sign outside the window that creaked, banged and made racket all night in the wind, and a full size bed with what appeared to be twin sheets stretched over the rubber sheeted mattress that came off all night and made sleep impossible. This bed was in the middle of the one “furnished” room – that’s all, just the bed; it had no bedspread, blanket or cover of any other kind. The host graciously left one newly purchased, never washed, Walmart towel for the entire weekend for 2 people.

We had to wait two hours to get into the place when we arrived because the host’s representative said she locked her keys in her car and couldn’t bring us the key to the apartment. They did not answer my calls or texts about where to leave the keys until the day after I sent them and were both upset that I left because I got tired of waiting for instructions and needed to get home. All in all, an extremely horrible experience. From now on, I will stick with the professional sites that stand behind their customers, vet their renters and properties, don’t charge hidden, exorbitant fees, and give you real value for your money.

Airbnb Nightmare: Dead Bugs and Crazy Host

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All seemed fine until we arrived at our destination in Ocean City, NJ . The pictures showed this wonderful view of the ocean. They showed a pristine sitting area and kitchenette. Well, our first clues that this image might be different were the filthy walkways to the unit. The second clue: a dirty door. Then we opened the door and were stunned to find a carpet with so much filth it could not have been vacuumed. I went to the bedroom to turn on the light and the light fixture fell apart; the cord had been cut. Next, the cups in the cupboard had a brown goo on them. The stove had food crusted over and nothing short of filth. I contacted the host who responded “Well, I will get back to you.”

The next day I left for my morning walk, and grabbed the keys provided by the host from a lockbox. The key did not work, and she accused me of switching keys. When the host showed up at the door, I showed her the dead insects in the fridge and the filth on the carpets and table. She told me this is normal. Then told us to vacate the premises. We did, since she looked very unstable. We called Airbnb and they recommended for our safety we leave. This was at 1:00 in the afternoon. By 8:00 PM that night she posted a review that claims I damaged the wall and screamed at her. Then she said Airbnb recommended she ask us to leave. I did get a two-night refund but still had to pay a cleaning fee. Then Airbnb told me to contact the host about getting an additional refund for the cleaning.

Beware of using Airbnb; they obviously do not screen the hosts. I am attaching a few photos of what was in the fridge and on the stove. Yes, there were dead insects in the fridge.

Some Airbnb Hosts are as Dishonest as they Come

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Hi everyone, please see the attachments and the photograph of the host in it. This guy is Alejandro. He owns three rooms at the Ft. Lauderdale Hilton Beach Resort. He likes to play games with people and raise the rate on them while they are trying to book a reservation. He had his property listed at $349/night for a stay from December 25th, 2016 to Jan 1st, 2017. My wife and I were using the Instant Book feature to put all of our information in to reserve the room. While doing so, we used the phone app to message Alejandro to make sure the place had a pull out bed. He replied that it did… and then sent a follow up message that he had adjusted his rate. In the middle of us trying to book the reservation, he raised his rate from $349/night with a 3% discount for booking more than four days to a $439/night rate with no discount. I messaged him about it, but he ignored the message. I called Airbnb Customer Service, and they said they really couldn’t do anything about it. However, they agreed that Alejandro was running very shady business by treating customers that way. If you’re looking for a place to stay in Ft. Lauderdale, I would avoid any of Alejandro’s properties at the Hilton. He’s greedy and dishonest. Find another host to save yourself the headache.

Terrible Airbnb Apartment in San Diego Hillcrest

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I’m mainly writing this because I hate to see a lousy host continue to rent out his lousy apartment without making any changes to it. If the host was open to feedback and improvements, then cool. Not the case with this guy it seems. I booked this apartment for myself and two friends for San Diego Comic-Con. I could tell that the owner had raised the price for that week, something I expected anyway. Most of the reviews were fairly positive, but after staying there, I have no idea why they are. I can understand an old place just being old, but this place just felt dirty and lacked basic amenities that it claimed to have in its description. There was no extra toilet paper, not enough towels for the number of guests for which I informed him of, no hand soap, trash beneath the sink, gum in the bathroom sink drain, rug stains, and peeling floor paint.

The worst part of the stay was the handful of large, flying cockroaches that appeared on two of the nights. One of which actually flew into my friend, and another scurried over her foot. The host had left me a short but positive review; however, he countered my negative review for his unit, fabricating or embellishing most of the story. I don’t know if he doesn’t understand that there’s a thing called a paper trail. I’ve uploaded an image of my correspondence with the host regarding the issues that would negate his rebuttal to my negative review of his unit, as well as photographic evidence. To elaborate further on other certain issues he claimed in his counter-review:

  • He claimed that we had a late check in. Our check-in was actually early as my one friend showed up an hour before check-in, and I had cleared this with the host. He did not provide clear directions on how to get the keys (I guess I should’ve repeated my question in my emails), and my friend had tried texting and writing to him with no response. She then had to decipher how to get the keys from previous guest reviews. My own check-in was two days later at night, but that did not require the host’s attention, obviously, since my friends were already there.
  • He mentioned that we did not make any requests for toilet paper or towels. Regarding the toilet paper, this is because my friends had quickly gone out and bought their own (we did not know that the staff in the deli below was affiliated with the apartment in that way). Regarding towels, because the place already felt pretty filthy, we did not trust even using the towels.
  • He mentions that we did not allow them onto the premises to inspect for the cockroaches. In my correspondence with him, I explained that we did not want anyone to enter the premises while we were not present, and at the time we were about to head out for the day. What the host failed to mention is that one of his associates did actually show up to take a look just before we headed out. We let him in of course, and he asked us where the cockroaches were coming from, but how could we know specifically where they came from? They just started flying and scurrying around the place at night. The guy claimed they’d never seen them upstairs before as though it couldn’t be true that they had cockroaches. However, this makes me question the sanitation level of the deli below.

After the inspection, no solution was offered and the guy left. With two nights left of our stay, we were considering finding accommodation elsewhere. However, being Comic-Con week, everything was booked up or overly expensive. I communicated this with the host and suggested a 2-day refund as the unit was not as advertised and we would’ve vacated the unit if we could’ve. He seemed to be open to this discussion. However, his responses were more and more delayed going forward. After our stay ended, he eventually just stopped responding to me. I was also in communication with Airbnb regarding this unit. They offered me a refund on the cleaning fees (I have no idea what the host is spending this money on at all), and after further requests, a credit towards a future stay to offset our costs. Unfortunately I cannot counter the host’s stories on his profile at all. I hope that by posting this story I can deter future guests from staying at this unit, and that Airbnb will better monitor the quality and honesty of host listings. I’ve been using Airbnb for a number of years now with no major issues, and with this listing being the first problematic stay, it already shows me the lack of responsibility that both hosts and Airbnb can potentially have for their clients.

Families Love This Airbnb! Sorry, No Kids Allowed!

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After months of looking for a special location for a quiet family vacation in Wisconsin my husband and my kids decide to take the Airbnb plunge. A few people at my office suggested I was crazy. The phrase “Aren’t you afraid of being killed?” came up more than a few times. A very good friend suggested that we might be video taped. Sadly, it turns out it might have been better if I had been. But I digress. We were tired of paying for tiny overpriced hotel rooms with stiff sheets and cream walls.

I started my search in early August for a quiet fall October weekend. I had specific needs: seclusion, a fire pit, a stream, and trees. Right away I noticed the limitations of the Airbnb search engine. I could not search for these criteria at all. I could only search for the number of guests allowed, the type of living arrangement, location dates, and other qualifiers that did not apply to my needs. I couldn’t search for any key words in my listings… all 350+. So, I searched and searched and searched. I found that many listings did not even match their own descriptions. Places that were listed as “the entire place” when they were half a house or even just a room. Many places said two guests only, but listed additional pricing for more guests.

I started to read the reviews of the actual guests. They made everything sound so good. Always five stars. Rarely did I see a grumpy review. Some reviews were so glowing, they seemed unreal. Certain hosts have little metals by their names. How did they get metals?Tonight, after a long hard week, I gave my kidney, drivers license, social security number, blood type, references, and money to go to an adorable purple cabin in Birchwood, Wisconsin. It was an uncomfortable bit of data collection that was scary… like, NSA, Snowden, scary. Two nights for $465, seclusion, peace, and cookies (all the reviews said we’d get cookies). I sent a message to the host about our four-year-old son. I asked if he was okay to come as he is four and pushed our numbers above the “limit of four people with $15 dollars extra per additional person.” I figured this would result in a price increase… Nope, I got a confirmation.

It was so fast. All the stress of planning and searching started to melt away. Victory! About six minutes after I was charged and my money was whisked away I got a message: the cabin is not safe for kids. Immediately, my mind went to the “guest experience” reviews that lead me to this magical looking place… they would say “great place for kids,” “great place for my family,” and “everything your family needs.” I did not text the host anything except for a question about how to get my money back. I started to cry. The app began to malfunction. I spent an hour or so steaming. Then I got the most “it’s your fault” email I have ever received from a company. Basically, the email said that Angel (yes, her name was Angel) from Airbnb was available to help me and that it was my fault that the host accepted and gobbled up my money before reading my questions.

After several nights of research I did not see the no-children clause for this place so many families have enjoyed. They said, and I quote, “It’s in small red letters underneath the About This Listing section.” Tiny, small, little red letters which probably should have been part of the filters for Airbnb or at least a series of questions about guests and ages. In addition, the host thought my four-year-old would not have been safe around a spiral staircase. The advertisement stated that we should use our best judgement regarding the use of the apparently deadly staircase. My son is very physically capable. I used my judgement. Airbnb called me twice while I started to look for another place to go and their voicemail directed me to an email. They have offered to help me find a place to go via email. How about an apology? How about reviewing your host locations’ reviews to make sure they are consistent? I called their number back just to see what I would get. If I wasn’t having an emergency I should email them. I emailed them.

Tomorrow, my family will wake up to realize our vacation is not happening and our money is gone. The money should be returned in ten days… I guess I’ll take a second vacation then. My boss doesn’t care. It’s not like I work for a living or anything! I might have to call so they can explain this to my kids.