I had an Airbnb account for years. When I left town for a couple of weeks, I contacted all of my guests with information on how to get into my place. During the time I was gone, Airbnb contacted me (from email, etc.) as they were requesting a provide a new ID. They needed it immediately (for whatever reason) and cancelled my account while I was gone. I returned to find my guests were stranded – numerous guests; I had lost income. Worst of all it has been months and no one at Airbnb can seem to resolve the issue or even figure out how to reactivate the account. Hours on hold, no contact numbers or email addresses to reach out. They are the worst.