Following the fraudulent use of our Home Sharing Certificate number by an unknown Airbnb host, the City of Los Angeles had Airbnb de-list out home for short-term rentals. The city investigated, and reissued our permit when they confirmed the fraud. They notified Airbnb we had been issued the new permit. We were informed that Airbnb simply needed to remove the restriction from its end, to allow us to relist for short-term rentals.

However, Airbnb still will not let us relist for short-term rentals — after two weeks. We have called support, chatted and emailed, but there has been no response other than being told repeatedly that our case has been “escalated.”

We have never heard from any member of this escalation team. We’ve emailed a copy of the new certificate, and even sent them a copy of the fraudulent listing’s page with our certificate number on it. We have exclusively used Airbnb as our rental platform, but will now list on other sources, and more actively solicit direct rentals through friends, and NextDoor. Eventually, we will drop Airbnb.