Thieves! Never trust the listing and pictures. What you see is never what you get. I arrived with my family at the place we booked for our dream vacation on Boxing Day and we could not believe what we paid for. We paid four months before our vacation. The holiday turned into hell for us immediately. After going through a painful negotiation with the host and Airbnb they agreed to partially refund us on difficult terms if we left immediately. I spent all of Christmas Day and night listening to my kids crying from cold and exhaustion in the cold dungeon we booked as a luxury apartment. Now after 20 days, Airbnb refused to refund me, even the host did not receive any payment from them. They are just sitting on the money and not replying to email and phone calls.