Tag Archives: airbnb disabled

Inaccurate Airbnb Listing Leads to Leaving Early

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My disabled husband and I booked this accommodation being told it was an entire home; it was not – it was a tiny room at the rear of building. It was supposed to be less than a two-minute walk to the beach but it’s nowhere near the beach.

As this was completely unsuitable for my husband we had to leave immediately and get a taxi to take us around Barbados to find suitable accommodations. We had to book two separate hotels as it was the Christmas season and paid almost £2000 for our stay here.

Airbnb still lists this property as less than a two-minute walk to the beach and as an entire home. We are struggling to get a full refund even though I have all the evidence needed to prove it is an inaccurate listing. The host also did not turn up for us at the airport nor send someone for us nor inform us he wasn’t coming for us. When we got there the host started shouting at us when challenged regarding the distance to the beach.

Aren’t Service Dogs Welcome at Airbnb Properties?

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I tried to book an Airbnb in Norman, OK for three nights in mid-September with someone who has a no pets policy. However, I have a service dog. A real, bonafide, has to be with me, medical alert, highly trained with impeccable manners, service animal as defined by the Americans With Disabilities Act of 1990. As a courtesy, I told the host that I would be traveling with my service dog, so she would not be surprised. I later received a reply that she had accepted a long term rental last week. The property still shows that it is available for the dates that I requested in mid-September. If I am truly not welcome there, I am not going to force the issue, but if she is in violation of Title III of the Americans With Disabilities Act of 1990 she should be made aware of her legal liability in situations such as mine, as should all Airbnb hosts. If there is a good reason that a property stays listed as available, even though it is not, I would like to know it. If you are not familiar with the ADA of 1990 I encourage you to research it (although I would be very surprised if this issue has not arisen before now). In it, it is stated specifically that I cannot be treated differently than any other customer, by any business anywhere, because I have a service animal with me. I cannot be given a table in the back because of her. I cannot be charged a pet deposit at a lodging. I cannot be refused any service, or entry to any place that I would be allowed to go without her because she is with me.