Tag Archives: airbnb dirty

Brought Bed Bugs Home from Airbnb Stay

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We had a wonderful four days in North Wales this summer. I wouldn’t want to complain only if we had been smart enough to spot what was happening during our stay and not after.

I noticed some weird itchy bites on my body after the first night of our stay. Having no experience from the past with bed bugs, I had no idea it could be that. I was sure they were the little flies that you see near mountains. I noticed a couple more bites as days passed but still had no idea. It took us about a couple weeks after our return to realise we have brought home bed bugs. The itchy bites continued to appear and once we realised what an actual nightmare it had been, we found signs on our sheets and even one tiny bed bug on our sofa bed.

Unfortunately, we were unlucky and stupid enough to not spot this during our stay, and we had no evidence or proof that the Airbnb home was infested. We have coped with this fact, but I knew I must warn the host and make sure they take immediate action, so no other guests experience this.

I messaged the host nicely (and privately), without mentioning a refund or blaming them for having us in her nasty infested house. No, I was nice and kind. I explained what happened and suggested that she inspects her house and stop letting people in until it had been professionally cleaned.

The host’s reaction was a complete shock to me. She denied that what I was saying was even possible, accused me of lying, and ultimately threatened to have me removed from the platform. She said that she had inspected the house by herself and an independent third party company and it had been confirmed that her house was bug free. Then she said she would keep an eye on her furniture and if the infestation appeared it would have been me who brought the bugs into her house.

I would never have imagined I’d find myself in such a nasty situation. We have thrown away a few months old sofa, duvets, blankets, pillows, etc, and we can’t be sure our home is bug free as apparently they are a nightmare to get rid of. After all that, the host didn’t even think to show some respect and assure us that the action would be taken. We didn’t even try to get some money back, as we had no proof, but I needed to make sure she would take action. She didn’t; she insulted us instead.

Airbnb is involved but it is day four now without any single response from them. I guess it’s a lovely tool to use when you love travel, but only if you don’t need their support. My advice to Airbnb users: please be cautious. Because you are not aware of certain things doesn’t mean you are safe from their effects. Check sofas, beds and mattresses for any signs of bed bugs before you even take your shoes off at a hotel or Airbnb home.

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Nightmare at Mexico Airbnb Makes Us Leave Early

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A misrepresented listing led us to find serious issues with listing in Cholula Puebla, Mexico: three bedrooms, 3.5 bathrooms, three-story house, two years old. It was not only dirty but there was no PPE or COVID-19 sanitizing protocols or cleaning supplies even though the host is a dentist. The host said they only cleaned once a month; there were no cleaning supplies at all, so guess we missed that window, right?

We walked all over the house. There was no gas or internet. We were told to wait for the gas truck and cable company to do installs, while the hosts left. The workmen took 7.5 hrs to finish (no PPE while going up and down the three floors) you can see the installation on the photos I will include. The gas people finally showed up and the pilot was lit, immediately there was a strong gas odor. The host said it was nothing and “just leave the boiler door open” except that the gas leak was very strong all over especially in the kitchen. I should say the boiler temperature never increased from the pilot level so the gas couldn’t get worse which meant no hot water.

We called the host several times about the gas leak, and they finally said a plumber would arrive right away. They never did. I opened the rear sliding door only to be met with all types of flies and mosquitoes. We had to keep it closed. I should add the home was very hot, with no window coverings. We were told the internet would work the following day but it only worked on the first floor due to the installation plus this was an old issue they were aware of.

We gave them benefit of the doubt but couldn’t sleep due to the gas situation and being bit by fleas or bedbugs as soon as we lay on top of the bed. Add to this house wasn’t as advertised — new, modern house completely outfitted — the living room furniture was badly stained, dirty and full of dust plus broken (they were same style as listing but different fabric), and the same for the dining room and kitchen.

The upper floors were stifling hot so they had small fans everywhere. Everything had serious calcium deposits which affected the use of any water, the microwave was dirty and greasy, and everything was old and mistreated. There wasn’t one pan for cooking, just old beat up pots but no spoons, spatulas, coffeemaker, blender, even where you drain dishes didn’t have base on it so couldn’t be used.

They say they’re set up for long-term stays? Definitely not. They also gave us limits for utility use: 500 MX for gas, 500 MX every two months, (roughly $25). You pay for anything over. The host made a abig deal of utility conservation yet with a gas leak, only multiple ceiling lights, no small table lamps available so you’d use much more electricity, plus a very hot house requiring fans everywhere gives the reason for their utility limits.

We left the very next day after seeing had odor was worse, there was no plumber and the internet was still not working properly. We notified Airbnb about getting a refund. It’s been over a week and even though they replied, there has been no resolution yet.

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Host Lied About Cleaning Filthy Airbnb During Pandemic

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I have used Airbnb for years but never again. My pictures will show that this new host had no concept of what was clean and had not cleaned let alone touched high contact areas. It appears a long-term renter had been there as we were unfortunately the first guests in what they say was a newly refurbished property. They had painted bedrooms but left the kitchen and washing machine cupboard untouched: door handles were sticky, light switches filthy, dirt built up deep and when you opened the fridge door you could see the dirt build up.

The kitchen stank so badly of cat spraying and wee, it also smelt like something dead like a mouse. I told them and sent pictures. They blamed a cleaner but wouldn’t tell me who that was so I could raise a complaint and they said they would clean the next day, a day into our trip. We stayed out all day in the hole so they could do a deep clean. We couldn’t find anywhere else to stay.

We got there late the first night with our son who has Crohn’s and is a higher risk. We couldn’t get anywhere else as everything was booked and we were complying with Airbnb and giving them and the host a right to respond. Airbnb said not to cancel — it had to be done by the host. Anyway, we got back and found that only superficial cleaning had been done: no hoovering the dirt in cupboards, no cleaning next to the washing machine or the machine.

I had such a bad night with my severe cat allergy and knew something was really bad in the kitchen so I tried to find the issue. The photos of the fridge, floors, washing machine, and cupboard are after they had the chance to clean. I was fuming and told the host I sent photos to Airbnb. The host said they would refund me but are now refusing and changing their story because I left an honest review. I am still waiting for Airbnb and I will be taking legal action. The host has now posted defamatory statements about me in their reply to my feedback.

I am at a loss how people can be like this and rip people off and lie so blatantly. I have photos, I have their emails admitting they didn’t clean, admitting it’s wrong, admitting they would refund me and now because I didn’t play the game and lie on my feedback they are refusing. Had I lied I think they would have still refused, and they would have said my feedback showed I’m happy. The biggest issue for me is Airbnb and this is not fit for an enhanced cleaning program. A host gets a badge and is shown to be COVID safe when they are not even doing basic cleaning. I would love to do a class action on Airbnb to look at this and the facts.

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Dirty Hip-Retro Cabin in Big Bear — Not Airbnb Worthy

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The first weekend in November, my family and I (girls only trip), I stayed at an Airbnb property in Big Bear. The visit to this beautiful city, generally speaking, was nice. We arrived with no snow anywhere and were able to experience a snowstorm and see the landscape change to all white overnight.

Now I don’t know what to do. It is as if I have no voice or that my words do not matter. This is why I have sent this information to Big Bear Lake Mayor, Council and the City Manager. It is as if the host of the property I rented is a powerful man; he is getting undue favorable treatment by Airbnb. He has misrepresented his cabin, which is not in a condition to be Airbnb worthy. This host has supposedly reported me to Airbnb. I just can’t understand why and how this continues.

I originally made my reservation for the “hip-retro cabin” in August for a stay in September. On the day of check-in, we were told to cancel by a San Bernadino Forest representative because the El Dorado Fire was flaring up in the direction of Big Bear in addition to the air quality being dangerous to be outside. We had called because Google Maps advised one of two roads up the mountain was closed. All visitors were advised not to come up the mountain. Residents were okay, but visitors were advised not to come.

I contacted the host to tell him I was not comfortable going against the advice of the Rangers and that I did not want to cancel but would prefer to reschedule. The host asked me to select a date but to please avoid holidays. I chose Nov. 6-8, giving the fire time to be extinguished, avoiding Halloween and Thanksgiving. We both agreed to the new dates.

Two days before we traveled, I reached out to the host asking if it would be possible to extend an extra day because the winter weather was coming and traveling down the mountain on the 8th was not looking safe for us to drive. We are not experienced drivers in snow and certainly not during an active storm. The host was very helpful to extend another night and we paid an extra $357. Our new departure day was Monday, Nov. 9.

We arrived at the cabin around 5:00 PM on the 6th. It was getting dark, cold and windy: 38 degrees, and the storm was close. We were thankful to have arrived and get settled before the road conditions got bad. We had two cars. When we got into the cabin, as we brought all food and kitchen items inside, we noticed the countertops had old food debris and needed to be wiped. We brought Lysol wipes and used the paper towels to complete the job. It was very disgusting how much dirt there was. We decided to sit and eat our lunch that we missed hours ago and determine who would sleep where.

After eating, we put away the food and began to look around. I texted the host at 7:14 PM to ask if they were available for a call. I first had tried to reach them through Airbnb but the app was not easy to navigate. I wanted a live person to speak with and for the number I called I had to select several options. I decided that it would be easier to contact the host. In my conversation I shared that we are uncomfortable with conditions in the cabin and moving to somewhere else would not be easy with my daughter driving while it is snowing (18 years old). I wanted her to stay parked for the weekend.

Here is everything I verbally shared. There were dirty counters and floors, no dish soap, no dishwasher soap, the coffee pot was dirty/moldy with old grounds still in it, all the towels in the cabin are wet (not damp, wet), the heater on the second floor was not efficient, the third floor bathroom sink was stopped up/draining slowly and leaking under the sink, and the first floor bathroom sink had no hot water. The host’s response genuinely seemed concerned and that he wanted to help us. He sent his “house manager” within an hour.

She did not knock — just left bags on the doorstep with towels (which were also damp and smelled like cigarette smoke), dish soap, dishwasher soap, and firewood. He advised he would refund the cleaning fee, $180, and offered a cleaning crew to come the next day. We declined due to COVID-19 parameters; we were not going to allow non-family members in our space, indoors. The cabin should have been cleaned before we arrived. In addition, the storm was in full force we were not going to leave the cabin.

We had decided, as a family, we were going to stay positive and make this all work. But I do feel the $1900 I paid for the three-night stay, minus the offer to refund the $180 cleaning fee, is not what I agreed to. I agreed to pay this amount for an Airbnb Plus property that is clean and in good repair. What I got was a cabin that was decorated as advertised, “70’s hip-retro,” but I did not agree to dirt, grime, thick dust and poor heating (to withstand outside temperatures, as low as 9 degrees).

Here is my text that I sent to the host, at 6:30 PM, the last night of my stay:

We have our last night in Big Bear. My family and I have had the FULL winter experience! Wow- cold, wind, snow. Our lodging has been a little frustrating but we have made the best of it. As an Airbnb Plus property host, residing out of town, I am alerting you that the cute Retro Cabin, through poor upkeep, needs general cleaning-as pics show, in addition to my previously stated communication.

The condition makes me worry there has been no additional sanitizing due to COVID-19? Here is some cabin info: 3rd fl: bath sink plugged and leak under (we couldn’t use); and 2nd fl: heater is caked with dirt(see pic), many dishes in cupboard are dirty, dead bugs in kitchen light casing (which is not completely affixed to the ceiling-see pic), screen slider to the deck was off track/nearly blew away in wind-we had to secure it, snow coming in at slider as well as significant draft; and 1st fl: bath no hot water at sink, heater controls not safely mounted/wouldn’t turn on (didn’t use) 35-40°on 1st fl, mold on blinds. We found a vacuum &ran 15 minutes on main(2nd) floor and nothing was picked up in the bagless canister which is why we couldn’t clean the heater. (The extra towels delivered, *thank you* arrived wet – sprayed w/Febreeze – to cover up cigarette smell (unsuccessfully.)

Asking if you would consider refunding some fees? I am hoping for a fair amount. $180 cleaning fee, $357 extra day fee, Plus any additional you would deem appropriate for the inconvenience and discomfort we experienced. I will not provide a review at this time while we settle the situation, as you have been responsive to me reaching out to you. I saw on numerous reviews that you have communication with many of your guests. I would be glad to speak with you if you would like me to further elaborate on details. Thank you.

Almost immediately, he called me. He tried to tell me that my expectations were too high for a mountain cabin and that I should have stayed in a hotel since I was looking for a luxury experience. He said that he did not agree with me that anything I described was a problem and that he would be glad to reimburse the cleaning fee and, under his breath, he said he could offer me a free night at another time, but I wouldn’t want that, he knew.

He also stated after 30 minutes of trying to shift my attention from the poor lodging conditions to the fun family time and great memories we made from the weekend together. And the fabulous, stunning view this beautiful cabin offered us all weekend. And then finally, he said it. He said he would give you back the additional $357 we paid for the extra night if we gave him “a 4- or 5-star glowing review.”

I was astounded, offended, and disgusted that this man was trying to buy a good review from me to show on Airbnb. This explains all of the numerous reviews that state he’s “a great host, very responsive every time we needed something.” I now know that is an absolute red flag, in hindsight. A host should not be needed so much. Why would a host be needed? If the property is all that is represented, why would a host need to be contacted so often?

As I have taken our time, me typing this message, and you reading, I would like to conclude with a plea. A plea for a review of my entire experience. I really wanted to make things right with this host and help him with his property. I wanted to leave a satisfactory, he-did-the-right-thing kind of review. But not only did he reject my request for reimbursement, on the up and up, he has left lies and inaccurate statements in his response to my review. I was not mean or emotional when writing the review. I gave facts.

I called Airbnb the night we returned home and was able to reach a person. She advised that once she could validate the information I shared that I could be eligible for 50% of each day’s fees refunded to me. Since then, I have had messages back and forth with a case manager and most recently received one this evening from another stating that the decision to decline any additional refunds will be upheld.

What happened? Why did my request get disregarded? Please, can someone please review my file and all of the notes and the pictures I have attached here and even more in the Airbnb app? I would be most grateful for a phone call and an honest review. When will this host be held responsible for his actions, words, and dirty cabin? I have received suggestions and many angry sentiments from friends and colleagues. My hope is that Airbnb will see me as a valued customer, person, and family woman trying to do the right thing and give a proper evaluation of this property and refund what is deemed appropriate.

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Airbnb Host Repeatedly Lied About Cleanliness

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I booked an Airbnb apartment for the weekend of Oct. 23-25 for me and my daughter. When I initially made the reservation, I listed one guest not thinking that it mattered that I was bringing my 15-year-old daughter with me, since it was a two-bedroom, two-bath apartment.

Upon arrival, the host met us and gave us the key with a list of rules while staying. My daughter and I then left to run errands before we got settled in. When we returned, we had our shoes on as we ran back and forth to the truck to gather our belongings. Then put our own socks on while in the apartment. One of the rules was there were to be no shoes while in the apartment and she supplied socks for guests. Being that COVID does exist, we chose to wear our own socks.

We then toured the apartment and began to wipe everything down. When I went into the guest bathroom, I noticed that it had not been cleaned. There were old bars of soap in the tub area, splatters in the toilet as if someone just had diarrhea, toothpaste on the mirror and hair on the floor. The floors had not been vacuumed and there was food in the refrigerator.

I texted the host through the app with my concerns of the cleanliness. She came and cleaned the toilet and that was it. When I asked her if someone was living in the unit full time, she said yes. So I asked her about the other issues such as the leftover food in the refrigerator, she said it must have been from the prior guests. That was the first lie.

I grabbed bleach and bleach wipes and began to clean the unit myself because we didn’t have anywhere to go on such short notice. When I wiped down the kitchen counter tops, my Clorox wipes were brown. While wiping down the remote in the living room, I noticed that there was a camera on. I immediately unplugged it and called Airbnb customer service.

In the apartment listing it states that there is an active recording camera at the “door way,” but this camera was actually in the living room recording our every move. I told the representative that we wanted to check out because we were no longer staying there. My daughter had undressed in the living room area and was now paranoid. The representative sent me a policy stating that the host can have a recording device in the common area and it must state that in the listing. Well, that didn’t happen. That was the second lie.

They reached out to the host with all of my concerns and she said that there was nothing she was going to do. Although the policy states that I have the right to check out when I arrive and receive a refund for the nights not stayed, she still refused to refund me my money. The next morning I texted the host myself with my issues, saying that we were uncomfortable and that we were leaving at 10:00 AM.

She then called me on the phone with an attitude saying that Airbnb contacted her with my concerns and still refused to refund me for the next night even though I gave her notice. She also said that she noticed that I had a guest with me when the rules said that would be grounds of cancellation. Keep in mind, the “guest” was my 15-year-old daughter.

She then said that she noticed that we had shoes on while in the apartment. Again, we were going from the apartment to the truck to get settled. She claimed she cleaned the apartment herself and it’s not her fault that I had expectations. Well, I am a clean person and if I’m renting anyone’s place using my own money then I do have expectations for cleanliness.

She began to yell over the phone so I hung up on her. My daughter and I ended up leaving and checking into the Marriott, which was another expense for me. A case worker contacted me over the course of the weekend, but as of today, there has been no resolution.

I find it disappointing that Airbnb would be okay for a host to have an active recording camera in the living room, violating one’s privacy, and the fact that they find it okay with a host having a listing that nasty. I have never had a bad experience from a host and the lack of concern from Airbnb is very troublesome.

Every time I rented, the host always left a good review about me. When I went to leave my review, they said that I missed the cut off time to do so. I was told that I only had a few hours after my check out time, but again this was no concern of theirs. I did get pictures of the apartment and will attach them to my post.

My biggest mistake was over overlooking the fact that the host only had one review at that time. Save your money and the headache and rent from a host that not only cares about the money, but their guest’s peace of mind.

Airbnb Host Refuses to Believe Her Property Has Spiders

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I thought I would share a recent Airbnb story which has made me decide I will never use the app again. My partner and I booked into a lovely place recently that was part of a series of different units. It had great reviews and was set in a beautiful setting.

When we arrived the place was well set-up and clean. The only issue was that there were quite a lot of cobwebs around, particularly around the windows and furniture —like a lot. My partner dutifully picked up the broom and began cleaning the place of cobwebs. Other than that, our stay was very enjoyable. We didn’t think it was a big deal to clean them up; we figured they may just have been missed in cleaning since properties are just opening up again after COVID-19 lockdowns.

After our stay we made sure that the place was clean and tidy and left a very positive public review on Airbnb. We received positive public feedback from our host who said we were wonderful and clean and would be happy to have us back. We did make use of the private feedback option, and just noted that there were a lot of cobwebs around appliances, corners, furniture, light fixtures and windows. We chose not to say this publicly because we really liked the place and just wanted to support them for the future.

Fast forward a few weeks later and we stayed again but in a different unit. Again, lovely place and looked clean, well-set up and beautifully designed, I actually liked this unit better than the first one. But there were cobwebs everywhere again. This time, however, there were also lots of spiders. I don’t mean just a couple of them or little ones. I mean big black nasty ones. I think we killed over 30 and they kept coming out of places. We cleaned up the cobwebs and kept trying to kill the spiders, but when they began dropping from the ceiling through cracks we just couldn’t manage it.

In the middle of dinner, we messaged our host saying we were having issues. The host turned up with their partner, and immediately accused us of lying. They said our private feedback about the cobwebs was a lie (it wasn’t) and accused us of lying again about the spiders and cobwebs in this place. At this point my partner got heated up and they began arguing and he showed her all the cobwebs we still hadn’t cleaned as well as all the spiders we had killed.

She continued to accuse us of lying and then began to say that we just weren’t the right people for the property. Multiple times we said we wouldn’t lie about something like this especially at 8:00 PM where we have nowhere else to go, and that we had used up two cans of spider spray already trying to kill them. She kept referring back to the private feedback and even printed it out to show us and say we were lying about cleaning up the cobwebs in the first place. She also kept saying that since no one else ever had a problem we must surely be lying.

We were so confounded. If she was that upset about private feedback why the hell would she book us again? Luckily her partner was very kind and wanted to help us, and enabled us to move to the property we first stayed in which was clean and spider free. The host, however, made it clear she didn’t want us there at all and I assume would have rather we left altogether. She ended up leaving the property and slamming the door behind her, and it was her partner who helped us out.

Our mistake? I’m guessing we should have taken photos rather than clean it up ourselves both times. We cleaned it up the first time because we figured it wasn’t a big deal to do so, but just left feedback about it. We should have also not cleaned the property at all the second time, and instead taken photos and messaged the host first and showed her where all the spiders and cobwebs were. We made the mistake both times of not taking photos. In our naivety, we didn’t realize how important that would be.

As a result, we haven’t made a report to Airbnb because we just don’t have any evidence at this stage, and just wanted to get out of there as soon as possible. I am just in shock by her behavior. We weren’t trying to cause trouble. We genuinely loved the place apart from this issue (who wants to sleep with spiders dropping on their head?), and our first public review of the place was overwhelmingly positive.

After this experience I won’t go near Airbnb. Hosts have way too much power, and I just couldn’t believe how she was yelling at us and accusing of us of lying. It was unbelievable.

Airbnb Horror with Cockroach Infestation

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We booked an Airbnb for a few weeks in Florida. It cost over $2,000 total. On the first day we found one dead cockroach; we didn’t panic, but contacted the host to let her know.

The second day there were multiple live cockroaches. We contacted the host again, which is when we found out she lives in Europe, and is six hours ahead. She admitted she was late on her monthly exterminatory spray for vermin.

After finding the live cockroaches, we realized we may be in bigger trouble than we thought on the first day. We begin to search around the house more in depth to see dozens of dead cockroaches, cockroach poop, cockroach limbs and antennas in the bedrooms, bathrooms, and living spaces.

We found old garbage from the previous owner, a carton of ice cream, old water bottles, used tissues underneath the bed (so now we realize what attracted all the cockroaches). The old garbage and ice cream, combined with the great irresponsibility of our negligent and absentee and mentally unwell host forgetting to book her monthly exterminatory sprays on time, ended up with a cockroach infestation.

The host completely stopped talking to us at that point, and in her review later on claimed I was “rude” and “confrontational” when I told her the severity of the issue. I suppose I should’ve been nicer and more polite that she had $2,300 of my money, didn’t answer my messages, had old garbage and an unclean residence, a cockroach infestation, and cockroach poop in the bedrooms.

It was the final straw when I went to brush my teeth at 7:00 AM and a cockroach and four baby cockroaches came out of the drain in the sink. I really loved having cockroaches three inches from my face first thing in the morning. We had to leave the place two weeks before our departure date.

Of course Airbnb did nothing to help us and got us a grand total of $0 in refunds for the time we spent there. Every Airbnb “specialist” just sent generic responses, sending me the same link ten different times to its Guest Refund Policy that I already cited to them in the initial messages. They also said “We want to get your side of the story” — three messages in a row after I repeatedly and clearly shared my story with them.

It’s a total waste of time; they don’t care about people at all and just want money. I am so glad I will never have to use Airbnb again. Just cut your losses and stay at a hotel. I would share the link of the listing, but I am incredibly confident this host and her condo are so incompetent, disgusting, and terrible that they will run their business to the ground on their own.

Airbnb Guest Urinates on Bed in Stockholm

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I have had more than 100 guests and have loved it. Never any problems and I have earned Superhost status with 5.0 in terms of customer ratings.However, I have now had a guest where I immediately discovered urine in the bed after check-out. The bed is the Swedish brand, Hästen, handmade and extremely exclusive. The mattress is ruined and must be replaced immediately as I have new guests arriving.

The guest admits that she “accidentally poured water into the bed with a leaking water bottle” and says she is willing to pay for cleaning. But Airbnb customer service does little or nothing. It still takes time for them to even look into the matter, even though I do what is expected of me.

The problem has not been solved, and still being handed by Airbnb. No decisions regarding compensation yet. I realize that as a host I only have obligations but no “rights.” An extremely sad discovery and I am considering leaving Airbnb altogether.

It is interesting that a company whose content is only about people being willing to rent out their accommodation or parts of it is not faster to deal with problems that arise and support a host or a guest. Now Airbnb is planning an IPO, a company earning their income on booking fees, which however, presupposes that there are landlords and tenants.

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Airbnb Rip Off in Austin Forces Guests Out

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I’m a PM for a Internet technology company and I’m responsible for choosing Airbnb rentals for staff, usually 2-4 staff members. In September, I chose a host in Austin for one month. The rental had good reviews and looked good in the photos, so our admin assistant booked the unit for one month, starting the second week in September to the second week in October.

The staff arrived in the afternoon on a Saturday and were immediately underwhelmed, The cleanliness of the location was poor; there was debris in the front entry, dirty and dusty tile floors from the gap under the door allowing debris to blow in, sticky counter tops, a refrigerator with plenty of odds and ends from previous tenants with sticky unknown substance in nooks and cracks, and pubic hair in the toilet rim. In addition, the light bulbs and face plates in the house were not maintained and looked like the owner did not care to present a home they cared about, just a take or leave it house. However, they took 100% of our payment, $3,369.

Since our staff had to go through me and the company admin, the issue could not be addressed until Monday morning. Well, the host had an excuse for every issue, refused to let us out of our term, but was willing to send cleaners back over. After two days in the unit (not a home), our staff said “no way” to staying in this unit and we care and trust our staff. The host only offered a $220 refund and Airbnb is completely complicit in this behavior (they bear no responsibility or customer support for such situations). Since July my firm has spent approx. $41,000 with Airbnb. I will be recommending Extended Stay hotels to my executives for future projects.

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Airbnb Nightmare From Lack of Basic Amenities

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We checked into a property for Airbnb. We immediately noticed black mold covering the entire HVAC system and surrounding closet within the interior of the property. The semi-attached townhome was completely filthy from top to bottom. There were dead dried up lizard carcasses spread throughout the interior. The property pool (regular sized hot-tub) was actually bone dry for our Saturday check in. It remained in that very same condition even after its weekly scheduled maintenance appointment.

The property management company really knows how to roll out the red carpet for their guests. The online photographs were enhanced tremendously. This property is off a very busy noisy traffic congested main boulevard that was conveniently cut out of all the photographs that were provided on Airbnb. We reached out to them directly, to no avail. We did not stay at there, not even for one minute. Three days had passed with no communication.

We then contacted Airbnb regarding these issues, when the property rep reached out to us. We waited at the property for over an hour on Tuesday until maintenance arrived. The maintenance rep provided two solutions: paint over the dangerous black mole spores located inside the HVAC closet and have their cleaning crew re-clean or we could take the other townhouse located next door.

At first glance, the semi-attached townhouse was 100 times better. It had an actual adult size pool, boat dock, terra-cotta floors throughout, an amazing emerald color large comfortable anthropology sofa, and an actual neighbor instead of a busy road. I took it without hesitation, not realizing I would be wasting five days cleaning up the property’s exterior from a previous Airbnb guest that entertained huge house parties (fun fact supplied courtesy by delightful neighbor).

Besides the overgrown non-maintained wet lands you will also find empty and full bottles of alcoholic beverages throughout the property exterior. What prompted the cleanup, you ask? While spending time at the pool the first day at the property, a huge rodent (rat) ran right by me. That very same night we saw several mice jumping over the fence, raising my blood pressure even more. I just dealt with it. I had even primed the pool pump and cleaned out the filter, which should have been done prior to my arrival.

Unauthorized people are just letting themselves onto the property, opening the backyard gate and walking in totally ignoring me but once confronted they run away. I’ve rented this property for a month and what privacy do I get? These trespassers are jeopardizing the wellbeing of my beloved pooch from escaping. They are trespassing on private property and leaving the backyard fence open while doing so.

I forgot to include that the property was just sold a day prior to my arrival. The new home owner just loves their new property so much. Now I have my very own paparazzi. A lot of creepy drive bys. They even stalk the las townhome from the parking lot across the intercostal in their tinted out black Cadillac Escalade (thanks law enforcement).

Every room is a adored with a beautiful Amazon FireTV for your enjoyment. It’s a pity that they aren’t functional. Why, you ask? Apparently the house doesn’t have its own Internet provider anymore. The internet was canceled back in May. So management is stealing wifi from another client at the property but not doing a very good job at it. Granted, there are cinderblock walls separating the two different attached townhome properties which is not allowing the wifi to penetrate.

Don’t you worry: the sound from next door penetrates perfectly, very life like, It’s like the other Airbnb guest’s huge dogs are barking in your very own living room. In addition, whoever had setup the Netgear extenders didn’t follow the proper installation procedure. I am not even able to order Internet or my own hotspot, as retailers are only allowing online orders, not in-store purchases. We are not allowed to have anything delivered to this Airbnb.

Why should I absorb additional costs after spending over $6,000 on this Airbnb? I forgot to mention they limit you on how much time you can spend in your own private pool that is located on the property that you’re renting. No swimming after 10:00 PM. What’s next? No swimming after a meal? They also forgot to include that tidbit on their Airbnb listing.

They also forgot to mention that during high tide or any sort of rain that the street located right in front of the property becomes another intercostal. So Leave the GTC Lusso garaged and bring the G-wagon instead. You’ll have no trouble fitting it perfectly within the garage. The same cannot be said about the other garage because it’s filled with old appliances and junk.

I’ve been in constant contact with the rep, but nothing ever gets accomplished. She is constantly passing the buck and has absolutely no follow through. If you ever get her on the phone she would first deny it’s her and then say it is once she decides that she’ll help you without even trying to disguise her voice.

I’m still at the property. There’s 10 days to go without any TV or functional wifi signal attached to a internet provider. I’ll just spend my time writing truthful reviews that will help others until the host or anyone from the management company resolves the ongoing issues at the property.