Tag Archives: airbnb damages

Athens Airbnb Host Harassed Me Two Times

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My Airbnb host accused me of bad behavior, being crazy, and other stuff but left perfect feedback. I’m tired of hosts abusing me in all ways possible and then leaving me perfect feedback. The last one I got was my first negative feedback from a host but even that was not truthful. I asked Airbnb to look into it and provided ample photos too.

My main concern is my former host from a previous booking. He left perfect feedback on my profile since I paid through Airbnb for new linens and a mattress. All of these were ‘spotted with blood’ according to the host (a minor pinkish spot that what I remember) after I personally spent hours cleaning before check out. But okay: he has the right to get 70 euros for new linen and stuff. I paid him.

I bought a brand new expensive electric blanket as the listing’s heating didn’t work although I had it on all day (and was paying extra for electricity). I left that in the listing, I also left a brand new radio-clock that I bought during my stay. I bought utensils for the kitchen as the others were old. I stayed for more than two months so I treated the place as my home.

The host said I never informed him and that I’m a ‘mad person.’ He initially got 50 euros for cleaning fees cause he provided proof to Airbnb I did not leave the premises spotless. Indeed I didn’t, so I paid. But I did clean as I usually do. Then, and only after I got my first negative feedback by the host claiming I was very dirty and not a communicative person, he asked for 70 euros for broken or dirty items (linens with blood stains and a foam mattress that I had to clean at the last minute and dress up which took hours). I don’t even want to add here that I had medical issues that are not going to kill me soon but make me suffer, like high hypertension.

I paid again but I don’t get that if he saw the blood — it was a month ago when I left the listing — why didn’t he ask for money for the blood stain back then as opposed to now (it’s one tiny pinkish area that I actually washed a lot before checking out)? This was on a blanket that actually it slides into a duvet and I did not soil his duvets. I thought I would get away with it since he can slide the washed up blanket into a duvet but nope, I have to pay 25 euro for 1 tiny pinky and washed in washing machine blood stain.

I could involve Airbnb as mediator but I’m afraid of him. He seemed from day one an extremely aggressive person and has some sort of issue against me which I cannot explain. I’m not responsible for the misogyny of Airbnb hosts. If they want to harass a woman, claiming she is a horrible dirty woman, I think I’ll paid what they ask, but I have lots of complaints too. Nothing worked in that apartment. I was freezing: the boiler for the shower didn’t work, the heater didn’t work, and I had to fork out 80 euros just for a heated blanket to survive the snowy days. I left that in the listing plus a brand new 30-euro alarm clock. All that did not make the host relax a little about his hate towards me, which I don’t get.

Followed Airbnb’s Rules and Got Shafted for it

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I run a business where I frequently use Airbnb’s services for myself and crew from Washington to California on a bimonthly basis for the last five years spending tens of thousands of dollars with all (but one) perfect reviews from hosts. This last trip, while cleaning up, we did a load of dishes in the dishwasher; it leaked on tje floor, but went unnoticed.

I got a request from the host for $1,000 for damage done to the floor in front of the dishwasher (apparently the dishwasher leaked and warped a 2×2 section of flooring in front of it). I refused the request for payment and called Airbnb to explain the leaking dishwasher was not intentionally done by us. Airbnb said they would look into it.

Two weeks later, at 2:30 AM, I received a text from Airbnb that they determined I was at fault, and now the bill for repairs was $2,500, due immediately. Without waiting for a reply from me, within seconds, I received a text from Airbnb saying an attempt to withdraw the $2,500 from my checking account failed and threatened that any funds from any current reservation by me could be forfeited.

What right does Airbnb have to withdraw funds automatically, without my permission, to resolve a dispute? I immediately called Airbnb to find out why the request for funds went from $1,000 to $2,500 and why in the hell they attempted to withdraw funds from my account without my permission. I have been waiting two days for an answer with an additional five calls to Airbnb to get answers.

Everything That’s Wrong with Airbnb

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What is wrong with Airbnb? As a host, it seems like there is a lot wrong with the company, thus the reason why I have decided to leave their platform. I am throwing in the towel after only three months working with the company. I wish I could point to one issue with the platform, but there are too many. I have outlined them below.

Airbnb does not follow its own guidelines to protect property owners. I had a guest book my home for her wedding and never stayed in the home. Instead, the home was a continual flop house party venue for her friends and family despite a “no party or event rule”. Instead of six guests in the home, most of which were supposed to be “elderly”, my home was a party house for over 25 people and nighttime occupancy was closer to 10-12 instead of 6.

When I confronted the guest about the party on the second night of her reservation and the damages, Airbnb allowed the proxy guest (who never stayed in my home) to give me a bad review even though the company states that it will protect owners from bad reviews from any guests who violate the “no party rule”. According to Airbnb, they are going to “take action” against the “guest” or third party “booker”, but that does nothing to change the revenge review on my profile.

Prior to this Bridezilla, I had a 5-star rating. I am eating my property damages because according to the Airbnb community forum, the company’s damages clause does not cover cases when the property was rented on behalf of other people. Only the guest who booked the property is responsible and since she did not stay in the home there is nothing I can do.

Before renting my home through Airbnb I had a gorgeous newly remodeled home that I purchased furnished from a builder owner in April. At least 20% of my guests have caused some damage to my property. We have had multiple guests smoke, despite a no smoking policy, and the marijuana and cigarette smoke smells seem to keep creeping back into the house no matter what we do. I have had broken bar stools and cabinet doors, a damaged kitchen island, multiple gate repairs, and a cracked panel in a Murphy Bed that I do not know how I am going to fix without replacing the entire front with matching wood. I also seem to have to continually replace ruined towels and sheets.

These joyous issues have happened with just over eight guests. Hosts have no access to the security deposit and the time for reporting damages ends when the next guest checks in. Upon making a claim, Airbnb asks to see receipts for the damaged item, a receipt for the replacement item, and repair estimates and receipts. How can any owner be expected to get a repair estimate from a contractor in four hours’ time to comply to with Airbnb’s short window for submitting claims if you have another guest checking in?

In my case, the furniture and much of the personal property within the home came when I purchased the house. I have no access to the original receipt for the Murphy Bed or some of the furniture. Airbnb allows owners to ask for a security deposit, but the reality is that hosts have no access to the funds in the event of a claim. In fact, the security deposit and host damages guarantee seems to be a ruse to placate unsuspecting hosts to list their home with the platform.

When considering an Airbnb or short-term rental, the numbers seem to be attractive. The reality is that damages, wear and tear, and the incredible amount of time dealing with the property and multiple guests eliminate much of the profit. Instead of renting my home on short term rental sites I have turned it into a monthly or seasonal rental, with more profit and less headaches. Plus, the United States has a significant nationwide rental shortage, and it makes sense to help everyday people with a place to live rather than trying to deal with a revolving door of vacationers. In my case I am focusing on traveling contract professionals in the medical field which offers me a lot more satisfaction too.

Airbnb uses foreign customer service employees that respond to host concerns at odd hours (usually in the middle of the night) to coincide with their workday. Additionally, hosts get passed around to different departments on a continual basis. Airbnb and hosts would benefit from U.S.-based customer service professionals. When you can finally reach a real employee, I have found that the Airbnb customer service department is not equipped to handle most issues and honestly seems to be uneducated with Airbnb’s policies and guidelines. Perhaps they need to stop using “bots” and artificial intelligence and invest in real employees that are knowledgeable?

If you are looking for a passive real estate investment, Airbnb and short-term vacation rentals are not for you. Being a host is a job, and I do not need another job. I have gotten calls at all hours of the night for various issues, including guests not understanding how to use the lockbox to access the property and noise complaints.

Let us all be honest, no one wants to live next door to an Airbnb and having a revolving door of vacationers in residential neighbors is bad for values and the neighborhood culture. Despite Airbnb’s media campaign regarding a global ban on parties, it seems to be nothing but rhetoric. Guests rent homes with the intent of throwing a party and entertaining and Airbnb does little or nothing to help hosts deal with problem guests. Airbnb and their business model might be the reason that the values in many communities and neighborhoods start to decline.

If you have any other reasons to stop working with Airbnb that I have not yet listed, please feel free to chime in. Best of luck to all my fellow real estate investors.

Horrible Experience Hosting New Age Guru

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I thought setting up an Airbnb account and hosting would be a great way to make some additional money. Unfortunately, it turned into a nightmare. The second guest I ever hosted for turned out to be some weird voodoo shaman who conducted rituals in my home. He booked my home under a fake profile picture of a woman in her 60’s. They were supposedly just coming for some rest and relaxation.

When I arrived home, I found the bathtub with disgusting dirt in it. There were burn marks throughout my home where they had been burning sage throughout the house. I had burn holes in my tile, bathtub and carpet. There were symbols drawn on my mirrors in the house and weird stuff burning in a pot on the stove. they left foreign money on the counter and empty boxes of spirit bathing oils in the bathroom. Needless to say, I felt very uncomfortable in my home after that.

This a$%hole had the audacity to question me about the damage after leaving my home in this condition. After looking him up online, I became aware that he does this as his job. This should not have taken place in my home. I reached out to Airbnb for help. No one helped. They just keep telling you to go online and fill some forms out. I did that and called back several times to ask what was happening. They said it was pending. I received another email stating I had to fill out another form, which appeared to be the same as the first.

After reaching out several times and getting no phone calls or help, I received an email stating they were declining to reimburse me. I have been back and forth with this company. They outsource all their customer service to other countries. There is no way to reach anyone here in the states. I asked for a measly $600 compensation when the damage would cost me upwards of $6000 to repair. Airbnb has policies in place to take advantage of every circumstance so that they do not have to help the renter or the host.

I was scammed. I’d like to know if there are any class action lawsuits currently that I can look into. If not, there needs to be one immediately. User be warned, Airbnb will not help you if your home is damaged.

Honeymoon Ruined Thanks to Airbnb and Croatia Host

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We had an awful experience with Airbnb, and would not recommend it to friends. The short story is we booked a month for our honeymoon and had to leave two weeks early because the conditions were unacceptable.

The air quality was so bad, that our brand new white foam pillow we bought that first week looked like a yellow cigarette bud when we left. The place was very dirty, having paw marks in the dust under the bed along with random socks and other trash, and even a black hand mark on the mattress. The bed was broken and never fixed even until the day we left. Even after bringing up all these issues, the host would not even refund the unused two weeks.

I traveled 14 hours from the United States to Croatia for our honeymoon. From the moment I got into the apartment, it smelt bad. I thought it was because it was poorly ventilated and the host had a weird smelling fragrance in the house, I had to ventilate it and buy things that made it smell fresh (I should not have to do this). When done, I had to go to the Airport to pick up my wife, since we came on different flights, and arrived to the apartment late.

We were both very tired and jetlagged, waking up late and missed the very narrow 24-hour window that Airbnb has to report any problems. We would later find out that this is the policy that Airbnb uses to wash their hands of any problems and not help you in anything whatsoever, even when we checked in a day later and had photographic proof of the issues.

We thought we were just experiencing jetlag, and that the pillows were uncomfortable, so we bought a nice memory foam pillow, but after a few days we noticed that it was the bed that was sinking. We had back and neck problems because of this through our whole stay: having to sleep on the couch as an alternative, then placing mattress and sleeping on the floor.

We contacted the host but they said everything would be addressed “tomorrow,” which could sometimes take more than two days and even then I just got excuses that the bed was just soft, and got a thin bed cover to fix the issue. Nothing really began to be fixed until I checked the bed, and noticed the the middle legs were broken, and sent the pictures through Airbnb. By then it took another four days, and two more attempts to fix it. We were also waking up congested and our nasal passages full of mucus. We would snore during the night and we did not normally snore.

Only when we had been out walking for hours and came back, did we realize our clothes stank, but that trash was so engrained in our noses we could not tell. After leaving to another apartment we realized all our clothes stank like cigarettes, even the ones in our luggage that we had never used or taken out. We had to rewash everything and our brand new $100 pillow we just bought not only stank, but was yellow on the end that the pillow cover did not reach all the way.

This might not be an issue for you but we also had to call the host because two out of two bulbs were out in the bathroom. We moved the couch so we could set it up to sleep and found an unknown civilization of dust bunnies which we had to clean. Because of this we tried to peacefully ask Airbnb to refund the unused two weeks as they had pictures of these issues and proof we had already rebooked. In any situation, this is a terrible experience. Specially when you are in a foreign country and are dependent on intermediaries.

The host refused, and Airbnb washed their hands of any wrongdoing because we “failed” to report things within 24 hours of our booking. We booked for the 22nd and did not check in until the 23rd. Then all of this happened. You judge what is correct and what you want to gamble on, but I would definitely not recommend this stay. Be an Angry American and complain about everything you see and smell the first 24 hours to Airbnb. If not, this garbage could happen to you.

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Has Airbnb Gotten Too Big to Care?

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This is a recent story of how Airbnb has gotten too big to care. We have been hosts and guests since 2010 with 213 five-star reviews. We recently had a guest who booked our home through Airbnb for three adults. He never showed up, but 15 other people did. We found out through his secretary that he regularly books Airbnb’s for his crews who are working on homes in our area damaged by Hurricane Sally in September 2020.

I went to the house and found our entire carport was filled with construction materials. Trucks, trailers, generators, and vans were parked around the house and when I went to the back of the house to see what was going on, all but one of the persons ran into the house and shut the door. The other stayed on the deck smoking (prohibited by our rules) and drinking.

Our house was a wreck when we finally got them to leave. They had trashed the house, stolen many items, knocked holes in the walls, broken glasses, clogged the plumbing and literally destroyed our kitchen. I immediately called Airbnb and was told to document all vehicles and construction materials by photo. I did this and sent it directly to Airbnb.

From that point, Airbnb began to ignore my messages and calls. The only way they corresponded was to message and ask for more documentation. I kept being pushed off to yet another ambassador/supervisor all to no avail because no one could (or would) help. Although I did everything Airbnb asked me to do and provided all documentation requested, they called today to let me know they were not going to ask the guest to pay for the additional guests because he didn’t want to pay it.

Okay, so now we get to go to the department store with the intent of buying three items, end up purchasing 15 but then saying we will only pay for three because that’s how many we wanted in the first place? How many customer service persons would let me out of the store with 15 items when I only paid for 3? None. Yet Airbnb has told the guest he only has to pay for the three guests he reserved, even though 15 stayed.

I have been a loyal client of Airbnb since 2010 and this guest just joined during 2020 so he could send his work crews to stay near the hurricane disaster sites without having to pay for hotel fees. His secretary was foolish enough to share this information with me via telephone. Unbelievable. I have filed a complaint with the BBB, sent emails to the CEO, CFO and CSO of Airbnb, and am sending this information on the “real” Airbnb through all the social media resources available to me.

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Money Hungry Airbnb Host Gets Guest Banned

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If you’re going to need a place to stay in the Lincoln-Omaha, Nebraska area, stay clear of this host. This greedy bastard tried to squeeze every dime he could out of me.

I was traveling as an essential worker. I needed a long term stay in Lincoln for me, my disabled wife and our two dogs. I saw the listing and the price was reasonable.

After about a month, he started raising the weekly rate. When the rate doubled, we decided to leave. We stayed there 83 nights and paid $8,000 for a dingy basement apartment. Then that’s when the real nightmare began.

He sent me texts threatening me and calling me a criminal, demanding $400 for carpet cleaning, $250 for extra cleaning fees, $700 for a stained shower, $220 for lost revenue, $120 for a urine-stained mattress (we never used it), $250 for a broken mirror frame, $60 for a dirty microwave, $60 for dirty towels, and $100 for torn comforters.

Here is my response to the host’s complaint with Airbnb:

I have rented Airbnbs all over the country and Mexico. This host was by far the worst host I ever had. He priced gauged me every chance he got. I messaged him letting him know I need a long-term stay as I am a traveling essential worker. When I first moved in I was paying around $550 a week. Then after about a month he raised it to over $700 a week.

I went ahead and paid it because my wife is disabled and it’s hard to up and move at a moment’s notice. Then he raised the rent to over $900 a week. That’s insane. He was taking advantage of us. I can’t afford that. He waited until we were good and settled and then surprised us with the higher rates without notice.

Had I known the rates would go up like that, I would have never booked this place to begin with. That’s something a con artist would do. Very deceptive of him. He was charging me more than he was charging for the four-bedroom house above us. I believe that after 30 days I have tenancy rights. That would mean that he would have to give me a 30-day written notice before he raised the rent. He owes me money for every week I was charged more than $550 a week.

We had to deal with bats. He did not respond when I informed him about it. He did not properly remove snow from the property and my wife fell and sprained her ankle. We had to duct tape a window to keep the cold out. The heaters were not adequate to keep the apartment warm. Now he is being greedy and is trying to extort more money from me. Instead of contacting me and talking to me like an adult, he sent me threatening texts privately, not on Airbnb, trying to bully me in paying him a bunch of money.

He was threatening to call and get me thrown out of my current Airbnb, call my job and call the police if I didn’t pay him by the end of the day. He also called me a criminal. If he would have talked to me like a human being, I would have worked with him to find a solution. I would have come back and cleaned the carpet, the microwave, and the shower basin and wash and bleach the towels. But instead, he wanted money. He wanted me to pay the full retail value, not the actual depreciated value. No one peed on that mattress. That was there before. Also, it is twin mattress, not a full.

I know that this is not the first time he found a urine stained mattress and it won’t be the last time. He should be prepared for it. Hotels have ways of cleaning mattresses. If I had an Airbnb, I would have had a mattress cover on it to protect it.

The carpet is old and dingy. It needs to be replaced. There were already stains all over it. It’s not worth the $400 he wants to clean it. Also, I found $79 carpet cleaning service for five rooms on Groupon. I’m not responsible for cleaning all the carpet in the apartment. I’m only responsible for for the three stains caused by my dogs, not the yeas of neglect this carpet has had.

The comforters were not ripped to shreds. If you pulled the comforters from the bottom of the bed, they would sometimes catch on the bed frame. That’s how they got ripped. Anyone with a sewing machine could easily repair them. I’m not paying him to get all new bed in a bag like he wants.

The mirror frame was already broken when we moved in. If we broke it, the mirror would also be cracked. He mounted the mirror right above a heater. Over time, the heat probably caused the wood to delaminate from the glue holding it to the mirror. You can go to Home Depot and find a piece for the mirror fairly cheap.

The microwave was not burnt. It just needs to be cleaned. Only one towel was ruined when my wife colored her hair. The rest were just dirty and need to be washed and bleached. The towels were dingy to begin with. The shower basin can be cleaned with Comet, CLR and some scrubbing. It’s not permanently stained. You have to do more than just pour bleach on it.. He’s trying to get a new shower out of me.

I don’t owe him for lost revenue because no one is trying to reserve the place. He is charging too much. He has it listed for $250 a night. I don’t owe him the extra cleaning fee. He is not paying for extra cleaning if he is having professional carpet cleaners come over and providing tub cleaner that he is already charging me for.

He acts like we ransacked the place. That’s not true. My wife scrubbed and disinfected the place from top to bottom. She made the beds and wiped everything down. We don’t owe him anything. He did not give me the opportunity to fix anything. He is greedy and trying to extort everything he can out of me.

He is mad because he thought he could keep raising the rent and I would keep staying there. I asked him the last time the rent went up he said he had no control over the rate and it was based on an algorithm. Most places would cut a deal with their long term renters to keep them there.

This was Airbnb’s reply:

After careful review of all photos, documentation, and related communication provided by both parties, we determined your host should be reimbursed for the damage caused during your stay. Thank you for your patience throughout this process.

As a guest, you’re responsible for leaving the property in the same condition that your host provided. These responsibilities are detailed in Airbnb’s Terms of Service. Based on the information available, we have determined that your host should be compensated $822.76 for their loss. The host timely reported the damage and was able to provide valid documentation of the loss and the cost to repair or replace the damage.

The total amount of the loss is $822.76, which breaks down as: 1) Mattress : $104.80 2) Shower repair/cleaning : $385 3) Mirror frame repair : $250 4) Lock safe: $33.08 5) Microwave : $49.88. Please submit the $822.76 using the below secure manual payment link. You must be logged into your account to access these links. We request that you complete payment within 24 hours.

Once payment is complete, please let us know by responding directly to this message.

I gave the host a $150 deposit after I booked the place. He requested through the Airbnb app. Also, I did not agree with the amount Airbnb said I owed. So, I sent this reply:

This amount does not reflect the $150 deposit that the host stated in his claim I already gave him. Also, the mirror is not worth $250. I did not break the frame. It is old. Years from being in a hot moist environment from the shower steam and being mounted over a heater caused the frame to break.

However, since I’m being held responsible for its damage, I’m going to prove that it can be repaired for a grand total of $14.74. At Lowes you can get an eight-foot strip to cut out the small piece of the frame that needs to be replaced for $3.46. Then you can a 1-qt can of paint that you can color match to the rest of the frame for $10.28. Add Lincoln sales tax of 7.25% for a total of $14.74.

This is very minor damage to an old mirror. If it’s going to cost $250 to fix it, then show me an estimate. I also attached a picture from the host’s rental page of the shower. It clearly shows permanent stains on the wall and the basin. It is not white like the rest of the shower. What I left was dirt, not tar. No effort was used to clean it. The host said in his statement that he let it soak in bleach for two hours. That is not going to clean it. He does not mention anything about scrubbing the shower. Comet cleanser and a scouring pad would clean that up. The host is trying to scam me and Airbnb.

A few days later I got this reply from airbnb:

Thanks for your reply and after a full review of the incident, we have decided to remove you from the Airbnb community. This means you can no longer access your account and cannot create a new one. We determined that you violated the Security section of the Airbnb Community Standards, which you agreed to in the Terms of Service.

The violation involving property damage was reported on Feb. 27, 2021. Any upcoming reservations have been cancelled and you’ve been fully refunded. We consider this decision final. You can read more about removal from the Airbnb community.

Now I’m banned from Airbnb. All because I stood up for myself. Airbnb will always be on the host’s side.

Airbnb Guest Urinates on Bed in Stockholm

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I have had more than 100 guests and have loved it. Never any problems and I have earned Superhost status with 5.0 in terms of customer ratings.However, I have now had a guest where I immediately discovered urine in the bed after check-out. The bed is the Swedish brand, Hästen, handmade and extremely exclusive. The mattress is ruined and must be replaced immediately as I have new guests arriving.

The guest admits that she “accidentally poured water into the bed with a leaking water bottle” and says she is willing to pay for cleaning. But Airbnb customer service does little or nothing. It still takes time for them to even look into the matter, even though I do what is expected of me.

The problem has not been solved, and still being handed by Airbnb. No decisions regarding compensation yet. I realize that as a host I only have obligations but no “rights.” An extremely sad discovery and I am considering leaving Airbnb altogether.

It is interesting that a company whose content is only about people being willing to rent out their accommodation or parts of it is not faster to deal with problems that arise and support a host or a guest. Now Airbnb is planning an IPO, a company earning their income on booking fees, which however, presupposes that there are landlords and tenants.

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No One Paid for the Damage to My Furniture

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My Sept. 11 reservation was a nightmare. The person lied about coming with her boyfriend. On the day, she showed up alone, inspected my place, and asked many personal questions. That night, four people came to my place and made noise until 1:30 AM. As a single woman, I was terrified after hearing many male voices.

Later at night, one person left and I found my house key in the mailbox outside the next day. The three men checked out at 11:00 AM on Sept. 12 and I found that they broke my chair. I took a picture at 11:04 AM. I wrote to Airbnb support at 11:16 AM. Since I have a security deposit and it is written that I have 14 days to claim damages (attached), I decided to wait for Airbnb’s response, while getting the apartment ready for the next guest.

I needed to move back the furniture that they moved. The apartment needed deep cleaning, especially when the extra beds were used without linens when I only prepared the main bed for the “couple”. Frustrated by the silence from Airbnb support, I wrote an angry review of the guest and told the sad story. At 4:53 PM, Airbnb sent an email saying that I could report a problem (attached). I was directed to ask for money from the guest. The guest paid the extra guest fee, but lied about the chair being broken when he arrived.

After being cornered by evidence, he began to swear at me. That’s when I turned to the resolution sector. An agent contacted me on Sept. 16 at 6:13 PM. The person technically made up excuses to prevent me from getting any compensation. He said that I need to submit a claim before my next guest checked in, which is not what it says under the “security deposit” information on my listing (attached).

After I explained that the very reason that I couldn’t study the submission process was that I had a guest coming, he said that “you can notify Airbnb either by opening a claim in the Resolution Center or by contacting customer support directly”. I sent a screenshot to show that I contacted support right away, but I never got a response. Then he said “after a thorough review, we have decided to uphold our original decision. We determined that a payout could not be processed in this instance.” I demanded a valid reason, but he closed my ticket without any further response.

It is not a fancy chair, even though the market price is about $267. What strikes me most is the lies about insurance and guarantee from Airbnb. I am not a fan of having strangers in my house. The earnings from Airbnb are inconsistent and I can do better with long-term rentals. I chose Airbnb because of the guarantee. If Airbnb allows stranger to get away with damaging my property and lies about protecting hosts, why should I open my doors to make Airbnb rich?

We just need to remind Airbnb that without guests, they can still run your company even with a reduced profit. Without hosts, they are done, nothing, zero. How dare they use hosts like this and treat us like fools.

Airbnb Denied My Claim With No Explanation

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I am a Superhost who has provided Airbnb with dozens of stays since January. A recent guest completely trashed our place. I have photos of destroyed blankets, towels, electric mattress pad, and cigars. Our house reeked of cigar smoke despite our clear and strict no smoking policy. Our carpets and mattresses required additional professional cleaning and many items needed to be replaced.

After immediately filing a complaint the day she checked out, I never heard from the guest or Airbnb. Many phone calls later, I finally received a message from Airbnb stating my claim was denied and that their decision was final, with no further explanation. What is the point of clearly establishing house rules and taking a damage deposit if Airbnb has no intention of protecting the hosts from damage?