Tag Archives: airbnb currency

Charged in Different Currency Leads to Airbnb Nightmare

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I have an Airbnb setup in Atlanta that was split into three payments. The first payment was on September 16th for 1570.44 USD that went through correctly and successfully. The second payment was on November 12th and it was supposed to be 1485.58 USD; instead, I was charged $1496.08 and a $44.88 international fee because Airbnb charged it in pounds. On the second payment I updated my Mastercard as the primary card on file was stolen.

When I called Airbnb, I first spoke to someone who was absolutely no help and blamed me for the issue. I called again and spoke to someone who said he would escalate it to the software team because it may have been a glitch and I would hear from someone. Nobody ever called or emailed me back. I then called a third day and spoke to someone who transferred me to his supervisor. I had to explain the entire situation all over again and she advised that she would try to process a refund in pounds back to my card and then re-charge me in USD for the correct amount.

She told me she would call me back in an hour. I told her I did not believe she would call back because nobody had returned my calls. She promised multiple times that she would call back but as I suspected, she never did. I called back a fourth time and spoke to someone who once again provided no help and advised he would “try” to get the original agent to call me back. I then called back and spoke to someone who was incredibly rude and said she couldn’t do anything besides request that a supervisor call me back.

I spoke to my bank and they are willing to dispute the charge as fraudulent after I explained what was going on. I am also in the process of filing a complaint with the Better Business Bureau because I have never received horrible customer service like this before in my entire life. I will never be using Airbnb again.

Airbnb Benefits Greatly from Exchange Rates

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We are Canadian citizens with a timeshare in the United states. We listed the unit on April 18th in US dollars yet when we were paid, we were paid a 1 to 1 ratio, Canadian to US dollars. At that time the exchange rate was about $.77 to $1.00. That meant Airbnb kept approximately $0.20/dollar collected from our renters. I do not know if this is standard practice for other countries with a different currency value than the US, but I believe this is an unethical practice. I now know why Airbnb refused to deposit our funds into our US account in our Canadian institution. I would appreciate any suggestions about how to avoid this from occurring again. Yes, I have contacted Airbnb directly with no response. They also withheld taxes even though all the required tax forms were submitted prior to the rental.

Beware Airbnb’s Cancellations and Currency Conversions

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I used Airbnb a few years ago for accommodation in New Zealand and it couldn’t have been better – easy to book and great accommodation. The second time I used Airbnb was to book accommodation in Perth last Christmas. I booked months in advance, but the booking was cancelled by the host a few weeks before the trip because he suddenly “wasn’t going to be around.” In other words, best of luck to the customer – go sort it out yourself.

The third time I booked accommodation in Melbourne for July and was stung by Airbnb’s trick of charging in USD (same as many others by the look of it on a “com.au” website. It’s not unreasonable to expect to pay in AUD unless it’s as clear as dog’s balls that you’re not. I requested a refund. The host was okay with it but Airbnb was going to keep over $200 for their so-called service fee. I agreed with the host to shorten my stay to reduce the pain.

A couple of weeks later, my booking was cancelled by the host as they’d decided to “no longer offer short stays.” I wasn’t even informed that it was cancelled; I saw a refund appear in my bank account and had to ask what was going on before they confirmed that it had been cancelled. Classy on every level. This has been the worst online accommodation booking experience ever.

The system used by Airbnb is shakier than my mum’s 12-year-old dog trying to go to the toilet after she’d got to those burritos she shouldn’t have had. The biggest shame is that their website is really good and easy to use. My suggestion is if you find a place you like on Airbnb, see if you can book it via a different booking agent (e.g. one with some principles) as many of these places are also listed on other sites.

To summarize, here are some analogies for you: if Airbnb was buying your Secret Santa gift, you’d get a voucher for a store somewhere in a foreign country that you’d be unable to use, and it would be expired already. If Airbnb was your girlfriend, she’d walk up to you wearing lingerie, tell you to wait in the bedroom for her, then leave you waiting there whilst she went and married someone else. If Airbnb was a rock band they’d be Nickelback.

Airbnb Charging in Wrong Currency with Excess Fees

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I was trying to pay my host, but the Airbnb system kept rejecting payment saying ‘server error, please retry’. I kept retrying and eventually selected PayPal as the payment mechanism.

I am booking an Italian property, with charges in EURs, and have a EUR credit card (despite living in the UK). My PayPal account has default currency of EUR and the EUR card was linked to it. However, when submitting payment via PayPal Airbnb kept changing the payment currency back to GBP. Airbnb then charged my credit card several times for this rental despite not finalising payment via PayPal, with automated email confirmations they have refunded it.

I opened the support message, which closed with no action. I phoned and was called back by people who have not bothered to read my support chat, saying I needed to ‘verify’ my identity. I did not need to do as I had already completed my account setup. Airbnb support are simply responding to the common issues people phone with, but absolutely not my issue. I was promised they would investigate and call me back. They didn’t.

It’s simple. I had a booking in EUR and I wanted to pay for it using EUR. I sent a message saying if I paid in GBP then they would need to refund me the 6% charge (3% Airbnb charge from EUR to GBP, and then 3% my bank charge converting GBP back to EUR). There was no response.

As the deadline for making the payment approached (on the special offer price) I needed to confirm everything, so I contacted my bank and transferred EUR into my GBP account, and then changed my payment method to use this account. However, now the system actually charges me in EUR from my GBP account. So, I now face bank charges from my bank converting EUR into GBP. This does not need to be this difficult. I simply wanted to be able to select a payment mechanism and select the currency.

I contacted Airbnb to refund this transaction and allow the correct payment to complete, but no response. I am sure as a UK consumer I am allowed to request a refund when the vendor misleads the consumer. All of this is documented on Airbnb message centre with screenshots, but I see this morning the case has just been closed with no comment. All of this is simply because Airbnb is trying to force payment in certain currencies so they can charge exchange rate fees. Their systems simply did not work as they should, and customer services are not empowered to resolve. I simply want these fees I have been charges refunded due to their system issues.

Airbnb is the Law, Enforces their own Policy Arbitrarily

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I booked a house in Abidjan, Ivory Coast, on Airbnb last week. Shortly after booking, the host wanted to increase the price by nearly 50% and sent a request to alter the agreement. I refused and the host cancelled the booking unilaterally. As soon as the reservation had been confirmed, I informed my family about the extra space available so I had to take this back. It was embarrassing, a lot of time was lost, and I had to look for another place. Despite Airbnb policy to post an ‘automatic’ review that the host had cancelled and block the dates I had booked on the host’s calendar, nothing happened. I received a ‘full’ refund a few days later but I still had foreign transaction fees of 15 USD nobody will cover. My conclusion is that Airbnb policy is completely arbitrary and the whole process is set up to maximize the profit of Airbnb. They talk about the ‘Airbnb community’ , which is utter nonsense. It’s a (poorly regulated) business, and that’s all.

Overcharged Payments with Currency Exchange

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I have been overcharged by Airbnb over and over again. I have just booked accommodations in Italy and was quoted the price in USD. However, I was charged in YTL despite not having any bank account connected to Turkey in my Airbnb account. Airbnb converts the amount to a foreign currency and takes a hefty commission actually without doing anything. Now I will also be charged by Amex for a foreign currency conversion. It is daylight robbery actually. Despite me taking precautions to prevent it, this has happened again and again. There is also no way of contacting Airbnb – no customer service whatsoever.

Airbnb Charged USD when Price was in CAD

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A few tips to potential Airbnb guests:

1. Customer Service is basically non-existent. So be extremely careful not to make any mistake, or you’ll have to pay for it.

2. Do not click “instant booking” if you are not 100% sure you want it, because you’ll be instantly charged if the host accepts, which usually happens in a few minutes. It’s better to contact your host if you have any concerns prior to booking.

3. Check Airbnb’s cancellation policies carefully. They’re stricter than those at most competitors.

4. Always double check the price with currency symbols because you might get overcharged.

I did my search via airbnb.ca and found an apartment listed for 157 CAD/night. I requested to book the apartment for seven nights with four guests. The host responded and the total price was 1238 CAD on the pre-approval email; the total price was calculated based on guest numbers plus service fees. I then clicked on the “Book Now” button from the email and got re-directed to Airbnb Canada’s payment site. The price amount on the page was still 1238 CAD, so I paid. Since I had been doing all the transactions through Airbnb Canada, I assumed everything was still in CAD. Apparently the currency symbol on the payment page switched to USD without me noticing. I was actually charged 1619 CAD and ended up paying $381 more in Canadian dollars. I tried to contact customer service but haven’t had much progress yet. Overall I think the Airbnb website has an appealing UI interface, but the business practice does not favor customers. I will not use it again or recommend to others.

Reflections from a Guest: Airbnb is Going Downhill Fast

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As long term Airbnb users, we can say it that is starting to go south and management doesn’t care. Firstly the currency conversion fees: when I book in a location with a different currency I am forced to use Airbnb’s woeful rates (more profit to Airbnb). I’d rather use my bank’s rates, but can’t do that anymore. Next we have awful hosts (looking at you NYC). What happens here is you enquire about a booking for given dates at the advertised price. The host comes back with a ‘special offer’ which is much higher than the advertised rate and may or may not include a ‘please pay me XXX on arrival in cash as well’. Nope, the calendar price is what we will pay. Suddenly, ‘I’m sorry the house is no longer available’. A bit of a grey area, but customer support doesn’t really care as there has not yet been a confirmed booking. Although a confirmed booking does not seem to matter either, as my next and last gripe will explain.

This has happened twice now. We make a booking, it is accepted, paid and confirmed, and we are all happy. Then sometime before the arrival date, the host decides to increase the price. We refuse, and ask Airbnb for advice. In the meantime, the host contacts Airbnb and they cancel on the host’s behalf. There are no penalties to the host, who is also a Superhost. We are left to find alternative accommodation and Airbnb doesn’t even follow their own terms and conditions.

Airbnb Takes Payment in the Wrong Currency

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We booked a house in Norfolk, UK for a week, and received confirmation from Airbnb. Everything seemed okay so far. The cost was obviously in pounds. We used our AMEX account, which is in the UK. We clearly paid in pounds from a UK bank account, but because our address is currently in Australia Airbnb charged us in US dollars and 8% for the currency conversion. So Amex paid out in dollars and converted it back into pounds for us to pay off the credit card in pounds. The house originally cost £681 and it has cost us £727. Unfortunately, it didn’t end there. The host cancelled, so I telephoned her to find out why; she said she hadn’t heard of us. The dates had been booked out for ages. She was so fed up with Airbnb she was withdrawing her property. So beware folks: check which currency you are paying in. My complaint was dealt with by an email quoting some obscure terms and conditions. I had the last laugh though because I was lucky and received a refund into my Amex account in US dollars, which Amex converted back into pounds. Due to a more favorable exchange rate, I actually made a very small profit. I will never use Airbnb. I think we got off easy.