I recently booked two nights through Airbnb for the Manhattan area in New York. I was very excited to find such a great deal for the area. It turns out it was too good to be true. Within minutes of me booking, my “host” contacted me via text to request an additional security deposit of $500. This amount was not included on the additional costs page and was not included in the total that I had already been charged. I cancelled because I didn’t feel comfortable. This all happened within maybe 20 minutes. Now I cannot get my “service fee” back and there is no direct customer service phone, or email. I am extremely disappointed and upset that I just lost money because I was scammed. It doesn’t seem fair, does it?