Tag Archives: airbnb amenities

Tricks and Traps When Using Airbnb Platform

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Strict cancellation terms: if you book two months before, but cancel one month before, you will be reimbursed only 50%, even in low season. This is the choice from a “host” who, since my cancellation, has earned three nights without having hosted anyone and maybe accepting other guests.

I kindly requested a partial reimbursement from the host, attaching medical certificates of treatment, but he did not deign to answer. If he had done so I would have immediately asked Airbnb to intervene, because there are only 14 days to make a complaint. The host certainly knew, was silent, and waited.

Airbnb tries to convince you to buy their service of “free cancellation within 48 hours” but this is effective from the time of payment, not 48 hours before staying (which would obviously be disadvantageous for hosts). It can be misinterpreted.

If you look hard you will find the number of guests who have used the house, and much more in evidence like the number of positive reviews. Subtract the positives from the total number of guests and you will have a more realistic idea of ​​the appreciation of the place. It is not transparent because negative comments are censored.

I had booked two weeks in two different houses, then canceled the second due to the need to use a vacation for medical treatment. With the remaining house, however, it did not go well: we arrived on a rainy day and there was a strong smell of dampness. The radiators were never turned on and there were no instructions, so time was lost to avoid getting cold at night.

Everything was clean except for the shower (of which there were no detailed photos in the listing) and some details in the kitchen. The indecent thing is that two days after the check-in the host told me that due to the risk of clogging the drain, I had to throw used toilet paper in the basket.

I left, he repaid me, but in any case he kept 40€ of “cleaning fees” over the two nights. In general it is better not to risk ruining your holiday. Choose a hotel directly or take a vacation in a tent or campground if you want to save money.

Airbnb Customer Service is not Responsive

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It was a bad beginning; I could not enter the property for 1.5 hours. The “Superhost” was not answering his phone and there were no keypad instructions. Oops, sorry, amenities were also not available: soap, shampoo and hangers are amenities one expects, but not available. The big one was no cable TV as advertised. Oops again, we cancelled it, but you can use your own Netflix.

I don’t have Netflix and I was settling in to watch the baseball playoffs. My team, the Astros, were playing. It is fraud to advertise an amenity that you don’t have. Airbnb asked if I told my host I was gong to watch the playoffs…. a really poor defense. Can I advertise a hot tub and not have one?

I have called numerous times, written out my complaint numerous times and have been told numerous times they are sorry, they will get back to me. But they do not, hence all my calls and emails. Frontline personnel have little or no authority and they won’t connect me to a supervisor.

I am sure when all goes well Airbnb is a fine company but they should be measured by how they handle the difficult situations and for those times they fail miserably. Their hope is we go away, get tired of complaining, leave them alone. Mr. Brian Chesky, you need to empower your case mangers to resolve issues not to just give voice to incessant stall tactics. If you are unaware of unhappy clients go to www.airbnbhell.com.

Breezehome in Overveen Haarlem Netherlands near Amsterdam

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I have been visiting the Netherlands since the 1990s and have come to understand the mentality of the people quite well now. It is quite normal for some Dutch people to misrepresent something in the interests of business.

This Airbnb rental is located in Overveen close to Haarlem or Harlem, which is about 17 Km from Amsterdam in The Netherlands, or Holland or Nederland Europe for Dutch speakers. In the near future, Formula 1 racing events will be held at Zandvort or Zandvoort, which is close by. This operator told me about all the money that can be made by local people renting out rooms locally.

I don’t want to seem harsh to the host because he isn’t a bad guy and is quite pleasant and interesting to be around. However, I do have some objections to his listing as it stands on Airbnb right now (October 2019). Unfortunately, this rental is listed in a way that is not representative of the condition it is really in now.

The main complaint I have is of misrepresentation and omission. Haarlem is a nice alternative to Amsterdam, an authentic medieval/Golden Era town which is well worth a visit, with easy and quick railway connections with Amsterdam and the airport. The location of the apartment is 15-20 minutes from the town center or the railway station on foot.

The room that you will be renting is not a separate room, but is on a blind landing at the very top of the apartment, with no door. The room is a good size but has no window and no form of external ventilation. There were two fans but the room was still very stuffy even though the fans were on and the summer was over by then.

Sleeping in this room for me was similar to sleeping in an underground bunker. With all the lights off, it was absolutely pitch dark and too warm. The in-house ventilation fan in the electrical cupboard in the room made a continuous noise. I resorted to sleeping on the floor in the living room. The room made me feel very claustrophobic. It was not really possible to hang-out in your bedroom because it was not a comfortable experience in that respect. The lighting was provided from one energy-saving bulb in the ceiling.

There were other problems. The living room was cluttered and untidy and in need of a cleaning, as was the whole apartment. The sofa covers absolutely stank. When I removed the covers from the duvet and pillows to wash them at the end of my stay, I saw they were not very clean and in need of dry cleaning. The mattress had a few old stains on it. The kitchen area was not all that clean and there was always a huge pile of washed utensils in the drying area by the sink.

There was a tiny part of the fridge for guests. When I offered the host some coffee I was planning to brew he said that he did not drink coffee, which meant that there was nothing to brew it in available. I was not really invited to use the kitchen so I did not use it.

The open hats and coats area by the front door was a cluttered jumble of shoes, very untidy and certain to create a poor impression with many visitors. There were two very steep flights of stairs from the living room to the guest room. Not a problem for me, but should be mentioned in the listing. The bathroom and toilet need a cleaning. The cover to the toilet cistern is missing and the toilet bowl below the water is black and denotes a lack of care over a long period of time.

The décor in the apartment is rather tired and there is a huge pile of water-soaked cigarette butts in a dish out on the terrace and more on the floor. This is the best part of the apartment, but again it was neglected.

I did ask the host if he could print out my return bus ticket, offering him a couple of Euros for his trouble. He said it was okay and he would do it. I left an old USB flash drive on his coffee table where it remained for several days and then I noticed it was gone. Because time became short I got it printed at a local printers.

I asked him if had picked up the stick and he said that he hadn’t seen it. In order to be diplomatic I shrugged off the incident and make no conclusion about it. The stick was worth nothing, only had the bus ticket on it, but it did disappear from one day to the next and I had to accept a denial from the host. I did also check the living room very thoroughly when he was out, but it did not turn up. He did not further enquire as to whether I had got the ticket printed.

This is one of those pointless and quite surreal incidents when using Airbnb when you have to make an instant decision to insist on something or just laugh it off. If he had said that he lost the stick rather than presenting me with an adolescent explanation then everything would have been fine.

I paid just over £200 Sterling for six nights here (approximately US$246). It is not the worst Airbnb rental or the worst host, even if he could be described as bad, I have encountered by a long way and I am used to accepting differences and inconveniences as part of the interest in staying in different places. I think that this rental is probably worth half what I paid.

I have given up complaining or making suggestions to hosts or Airbnb. I do not like leaving bad reviews on Airbnb because I do not wish to get into an on-line dispute and Airbnb sanitises reviews anyway. Airbnb expected me to provide pictures of this let, which strikes me as a strange and anti-social activity in itself.

The presumption that the paying customer is somehow a bit of a fool and that they are there to be milked by the Dutch is still alive and well in the minds of a lot of them. If you are pleasant, personable and respectful then it is possible that you will be seen as something of an idiot.

Airbnb is not going to ask the host to list his property more accurately, because I did not take any pictures during my stay. My comments are corroborated by the feedback given by other guests. I did not read all of the feedback when I booked in the Spring of 2019 and so missed the crucial detail about the lack of a window.

Amsperience Treeland Wormerveer Listing in Amsterdam

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The words ‘sweet’ and ‘cosy’ and ‘paradise’ should be banned from Airbnb. It is possible to find cheap accommodation on Airbnb which is actually of a good standard, not too spartan and actually very pleasant to stay in.

The correct choice of budget accommodation on Airbnb is not helped by the fact that the company sifts out the worst reviews and a reading of the reviews of a property like this actually looks fairly positive. This landlord has also re-listed his property many times to eliminate bad reviews.

The couple running this venue are in their 20s and have had the immense good fortune to have been handed what was a very nice house with a lot of character with a big garden. Sadly the way in which they run the venue is very disappointing and disconcerting to experience.

I stayed with them at their old venue in 2016, which was rustic but not unpleasant, and at this venue in 2017. You will enter the premises via a side gate, next to which the domestic bins are, plus a big pile of domestic rubbish under a plastic cover. The garden is visibly neglected, quite over-grown, which creates a secluded but rather depressing impression.

The house is wooden, with a very characteristic hallway, but which has seen a lot of human traffic: the floor and doors are scuffed and grubby, there are cobwebs, blown light bulbs, and a wooden staircase which also needs cleaning. There is an odd smell probably due to the result of lack of proper cleaning. The entire downstairs is private to the operator.

A glimpse through the dirty windows reveals a catastrophic hoarder kitchen and a very untidy living space on the ground floor. The downstairs common bathroom and toilet is actually quite good.

The owner says that he does not allow access to the kitchen because it ‘f*cks up my energy.’ The kitchen is not even usable for any conventional purpose and would require many days of cleaning to restore.

There are two upstairs bedrooms. They are both a good size. The bigger one is an en suite with a nice shower, but the shower has been out of action for a few months because of a leak. The sliding door to this room could be locked with a padlock, but there is no padlock. The other room has no door but a curtain. The beds, although pallet beds, are comfortable. There is also a rustic wooden building in the garden which is a cluttered, dirty, untidy workshop, with filthy windows which is sometimes available for rent.

I was asked my views on the property by the owner and I told him that he could probably double his income by providing a mini-bar fridge, fridge space for the guests, basic tea and coffee making facilities, real beds, an inclusive simple breakfast (and not the vegan breakfast he has sometimes insisted on) and by cleaning the windows. The venue does have a good washing machine and dryer which I suggested that the owner charge guests for using.

The central heating is on constantly for some unknown reason, so it is also possible to dry clothes on the radiator in the bedroom which you can turn on and off. I asked the owner about pegs for drying on the washing line but he could not be bothered to look for them.

There is wifi, but it goes off all the time when the owner’s phone goes out of range of the router. He will not change this so that guests can go online with greater convenience and is often too under the influence of drugs to connect it when asked, particularly in the evenings. I constantly had to ask him to reconnect it and towards the end of my five-day stay he could not be bothered to do it. He told me to get KPN for internet access which cost me 15 Euros and did not work at all well.

He has ideas of starting a second or third operation, when the one he has got is operating at such a poor level. He even thought that I would be interested in running an Airbnb operation with him in the future. In 2017, I was almost offered the option of running the current Airbnb operation so that the owner and his girlfriend could go on holiday, with no mention of any kind of payment or profit-share for this work.

The owner/operator is a young man approaching 30, whom I do have previous experience with. He is not at all unpleasant or dishonest but sadly he is addicted to processing and smoking dab cannabis every day. This is the principal reason why the property is run at such a low level. The Airbnb operation exists like this so that he can take drugs every day and hang around in the house.

Our previous acquaintance going back to 2016 and 2017 probably explains why he did not bother to vacuum my room before I arrived. His girlfriend was away, so he would hang out in my room, passing out on the spare bed a few times and even wanted to eat a meal of particularly smelly fried food in my room, but was prevented from doing so, because I was going out. On two other occasions he actually did this and then started asking about the food that I had. The operator consumes a lot of fried food, often late in the evening and because he does not air the downstairs area, the smell travels up the stairs.

You might actually enjoy having the owner’s two dogs running in and out of your room and trying to jump on you or on your bed. As I mentioned, the owner isn’t a bad person at all, but rather overly sociable and seems really to have no interests except drugs. He will talk a lot about conspiracy theories and his wish to start a company and change the world. It becomes grating after a short time or if you want to go to bed. I had to wake him up and eject him from the room when I wanted to sleep.

The owner is also under the impression that he is ‘helping people’ by offering such a low-rent property. You also cannot obtain a key for the house, the owner relying on keeping a key under a flower pot in the garden. This deficient security was quite a worry and travel insurance would definitely not be valid in the event of theft.

The motivation in running this operation is in fact very casual and shows a commitment to making the minimum of effort. Alternatively the operator can be quite fussy about an open bedroom window because of a mosquito problem, which I did not experience at all. He complained about this twice after he woke up from passing out on the spare bed in my room. He was also very intolerant of my opening the skylights at the top of the stairs slightly.

One of the things which you must not do is to become too social with the owner. A trip into Amsterdam means that you will suddenly be paying for his travel, food, drugs, etc. I was repaid because I kept reminding him, but had to avoid this kind of venture after that. I am writing this because I don’t see this operation lasting very long because of the ongoing level of deterioration to the property.

The painted exterior of the house is starting to deteriorate visibly in places. The operator told me back in 2017 that no exterior work needs to be done for ten years. I don’t want to be one of the succession of strangers or somebody claiming to be a friend, who said all was well with this venue, when there are severe systemic problems and standards which are non-existent.

I did tell the operator this when I was asked and my further critique here is given here in the hope that things really improve, because as a friend that is what I would like to see most. I also want to prevent strangers from having their vacation totally spoiled. This Airbnb rental is not at all suitable for children or for people with mobility or allergy issues.

Airbnb most definitely sanitises the reviews for this property so that it can stay in business, generating a sustained income for the company. I raised my concerns with Airbnb back in 2017, but they seem to have no interest in basic standards, ordinary hygiene, organisation and the constant use of drugs in the house. They are not at all concerned that cheap accommodation should be of a good standard, pleasant to arrive at and stay in.

My intention in writing this review is so that the operator is provided with a very necessary wake-up call and gains the long-overdue insight to massively improve the venue, which is entirely in his own interest to do so. It is not my business to tell an adult how to live but there is so much wrong with this operation and his alternative way of living would not be acceptable to most people.

My reading of quite a number of the original reviews more than illustrated the level of dissatisfaction and frustration felt by a lot of people who have stayed at his house. If you simply want to pass out every night when you get back from Amsterdam then this venue might suit you perfectly.

Not quite what I expected from Airbnb

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How to begin? My wife and I had never stayed at an Airbnb but needed a place in Anchorage, AK. This place was reasonable priced so we booked it.

Upon arrival, we were instructed to remove our shoes outside. Upon entering, we noticed a stairway down immediately adjacent to the front door… hazardous in my opinion, but we adapted. There was a faint animal smell to the whole place, but we have dogs; that was okay.

The room was one of two sharing a bathroom with nostalgic pictures of the host’s family. The mattress had one of those plastic protectors so I felt like an infant in a crib: very crinkly whenever I shifted in the bed. The oddest thing, among many, was that we were told that a certain cabinet held dishes for our use but we were not to use the floral dishes in the microwave. Why are they there? Why the extra rules? Just remove them.

We discovered that to go to Anchorage proper required a $20 Uber. We quickly learned how to use the bus which was its own adventure. My expectation was that we would be in a slightly or mostly separated part of the house and rarely see our hosts. Such was not the case. We got up early one morning and our host was at the kitchen table where breakfast was available. She greeted us nicely but it was just a little off putting. If you like going to your Aunt Mable’s and having her follow your every move you will love it.

We had spent two nights and got a message asking if we would like the sheets changed. The host entered our room and moved our belongings while we were out. No smoking, but the host smoked on front porch adjacent to our window. The smell of cat was pervasive. What can I say? Not wanting to be a jerk, I posted the briefest review possible and will ask more questions the next time we book an Airbnb. Not hell, but not the best.

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False Advertising for Toronto Airbnb the First Time

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I was a first-time Airbnb user for a trip to Toronto in August for four people. The listing was advertised as a ‘2 bedroom luxury retreat’. While the location and view were great, the condo left much to be desired. It was definitely not luxury – more like shabby, and I don’t mean shabby chic.

I think the photos on the listing were probably the sales photos used to sell the unit to the host because nothing other than the view was like the photos. Not one single piece of furniture, all wall hangings, nor appliances were as in the photos.

In previous correspondence with the host, he had said that the unit had been painted and wouldn’t look like the listing photos. He never said the listing photos were a complete fabrication. The luxury condo looked like a poorly maintained frat house. No toilet paper or anything to dry a dish was anywhere to be found. The listing photos showed plush white towels; what we got was one small threadbare towel each.

To say we were disappointed was an understatement. The host who seemed so responsive prior to the final payment went completely dark once I contacted him about basic necessities and never followed up during our five-night stay. So, I wrote a negative review, and surprise – the host then immediately contacted me via phone calls and texts, saying he was taking the unit off Airbnb and moving in himself, that it was listed for more money than it should have been, etc.

He wanted me to change my review as it would affect the other unit he had listed with Airbnb. He offered a refund via e-transfer for our disappointing stay. I foolishly changed the review.

Guess what? That was a week ago and I never heard from him again, nor did I get any refund. Lesson learned and Airbnb may not ever see me using their service again. Only thing I’m sorry about is that I never took any photos of the actual condo to be able to post here alongside the fabricated one attached that I found in deleted emails. The listing is not online anymore.

The Worst Airbnb Experience (so far) in Jersey City

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Let’s start from the beginning. I needed to check-in about an hour or so earlier than noted on Airbnb. The host instructions were to contact the hosts’ representative if I had any questions. When I called them, the lady (offshore call center with struggling English) said to contact the host. Hence, I called the host number directly and I think the host picked up and agreed to check me in early.

He sent me the largest text message I’ve ever received (I had to swipe an entire mobile phone screens worth of text at least five times), with redundant check-in instructions that were entirely out of order, and largely useless. Towards the bottom were the keycodes to get in, which worked fine.

However, once inside and settled, a lot of issues were noticed that became red flags: the rooms upstairs were extremely hot, regardless of if the temperature controlling the central A/C was set at the lowest setting of 68. I advised the host of the problem, and made the following suggestions to remedy: install a portable A/C unit, install a window A/C unit, or program the thermostat to go lower than 68 (if possible).

The response received was literally a screenshot of some computer screen showing the temperature setting of 68 and stating to me it was comfortable. For me: stop right there, cardinal sin, game over, I’m cancelling. I don’t book reservations with gaslighting, pretentious idiots.

The bed top was a cheap, extremely uncomfortable memory foam. If you sleep on it, you will wake up with a back ache. In addition, either a guest, or some random guy was smoking low quality marijuana downstairs, stinking up the entire home. While in New Jersey it is medically legal, and there are no explicit house rules forbidding this, it is should be stated up front on the listing folks are allowed to do this. I likely would not have booked if I knew.

There is a dog next door that barks loudly and incessantly at all hours of the day and night. The host needs to contact the local animal control and police department about a noise complaint. He refused to do so.

As mentioned earlier, the host has a attitude of being dismissive of guest complaints, insulting their intelligence with nonsensical responses, gaslights, etc. The location is in the worst neighborhood of Jersey City (right on the border of JC and Bayonne). There is a lot of ‘hooping and hollaring’ outside at all hours of the night.

The cancellation policy is strict. Hence, regardless of the problems reported to the host, he will respond with some non-answer response, wasting your time, and refusing a refund. If you cancel, he will give you nothing no matter what. The only way to get a reasonable partial refund is to contact Airbnb.

In conclusion, I will be avoiding this clown, and all of his listings going forward. Avoid this guy like the plague unless you are a sadomasochist and love one-star experiences on Airbnb.

Los Angeles Airbnb Not Fit for Rental

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I absolutely will not book an Airbnb ever again. We recently booked a house in LA which wasn’t as advertised or reviewed. We subsequently came home, wrote an honest, but ultimately negative review, which a couple of days later was taken down by Airbnb. It seems they give more protection to their hosts than their guests, quoting that they are purely a platform for people to host their homes. The house we stayed in was filthy, unhealthy and not secure.

I appreciate that reviews are given based on each individuals personal standards and expectations, so I have tried to give an honest account of this Airbnb to try to give a true impression of what you can expect should you wish to stay there. If you’re in LA to visit Disney then the house is ideally placed, just 25/40 mins from both parks, in a lovely area just south of Walnut. If there are 8 to 10 of you, then the size of the property is great – two of you will get an ensuite, whilst the rest will share two further bathrooms, and there’s room for three cars on the drive.

However, once you get in the property, things turn a little grubby, especially in the kitchen. I got the impression that the previous occupants, or more likely the owners, do a lot of cooking at the hob, with a lot of oil. There were splats of grease all over the hob splash back that clearly hadn’t been cleaned. The hob itself was greasy, with a greasy cooking pot left on it: clean inside, but a bit splattered with grease on the outside.

All kitchen cupboard doors and handles were sticky to the touch. The Venetian blinds in the kitchen were thick with dust, stuck with grease, and had also trapped insects by the look of it. Two kitchen drawers were hanging off and being held to the worktop with sticky-tape. The dishwasher wasn’t working, which is ironic, as there was no crockery to eat off of, just bags of paper plates and bowls, and a big box of plastic knives, forks and spoons. There was a token gesture of some cutlery, a set of four from IKEA still in its packaging.

There was no kettle. There were only three mugs, so we took it in turns to drink tea or coffee in the mornings, once we’d boiled the water on the hob. There were no glasses to drink from, just tiny wax paper cups, slightly bigger than a shot glass. The kitchen was the most disgusting part, but other parts of the house clearly hadn’t been cleaned for a while either.

There was thick dust on a number of surfaces, most noticeably on top of one headboard, the kitchen lights, and extractor hood. There was black grime on some light switches and air conditioner controllers. The TV had a layer of smeared grime all over it. Personally, I’d sack the people who do the cleaning, because they’re not cleaners. If the owners do it themselves, use the cleaning charge to actually pay some professional cleaners to do it. I would like a refund of the cleaning charge.

Some bed sheets looked as though they’d been slept in a couple of times (very creased around the torso area). Windows, patio doors and mirrors had been wiped, but were left really smeary all over, and hand prints left on them from previous occupants. The mantle piece looked as though it would fall off the wall at any moment. One of the bathroom sinks was cracked, and was badly repaired, as was a toilet seat in the ensuite.

One of the double beds had no base, so the mattress was on the floor, with the bed frame around it. The mattress subsequently sinks lower than the frame. The TV in the same bedroom was covered in white paint splatters, where they had painted the ceiling with a roller and not covered the TV.

In another bedroom, the window frame didn’t actually fit the size of the window opening. I thought my wife had opened a window, only to find a 4-cm gap either size of the window between the frame and the wall of the house. There were no bath towels in the bathrooms, but found a pile in the garage.

The house didn’t feel secure; I won’t go into detail why in this public review though. There were four sun loungers outside, two of which had collapsed, with the screws sticking out. There was a can of 7 Up left out on the patio, which had clearly been there for some time as the print had all faded. The BBQ was disgusting (wiped, not cleaned), and even the patio had large grease patches over it.

Personally, on the whole, I feel that this Airbnb needs a good freshening up and clean. It could be lovely, but it isn’t. In its current condition, I would never ever book this house again, and I would advise anyone to do the same. Don’t take the very high risk of disappointment. In its current condition, my view is that this house is not fit for holiday rental.

Major Fire Hazard at Airbnb Property in Medellin

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There were major safety issues at an Airbnb-listed property. I was unable to leave a review of my last stay; the link sent me to a page that said I didn’t have access.

This “furnished studio” was actually a windowless (air vents onto a dirty courtyard, no natural light) single room with a double bed and a bar stool as furniture, linked by a corridor to a kitchenette and a bathroom with no hot water in sinks, but decent hot water from electric shower head. There was no microwave, no toaster oven, no coffeemaker or kettle, two very old pots and barely any dishes, and no dustbins except one in the bathroom for leaving used toilet paper.

The building in Laureles, Medellin is, like many buildings without doormen, locked from the inside and out. You need a key to leave. This one has two outer locks. The one on the outer gate hardly works; it takes five minutes of jiggling the key to open it. The lock on the front door of the building is slightly better.

The reason this is so dangerous – beyond the fact the exits should never be locked – is that the burner of the gas stove in the kitchen is very damaged and eight-inch flames shoot out when you try to use it. It is a miracle there has not been a fire in the building.

The building is old, the rooms are tiny, the hallways and the apartments themselves are dirty (I looked in to a neighboring one). The “Super Precio” of about $500 US/month is not a great deal in Colombia. Someone should do some sort of spot checking on the properties, most of all for safety issues.

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Last Resort Airbnb with no Air Conditioning

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I am a active duty service member. My deployment was recently canceled which left me without a place to stay. I left my place due to last-minute orders and could not go back because it was no longer available. I booked a Airbnb closest to base with the intention to stay until I got paid and could sign a lease.

When I checked in, the temperature on the thermostat said 93 degrees. Since I had nowhere else to go I figured I could stick it out. That night I couldn’t sleep and had to go to work the next day. At 2:00 AM I couldn’t take it, got dressed, drove to work and slept in the parking lot. That morning I messaged the host who seemed surprised that I complained about the heat. I couldn’t risk another night like that so I left with no other means.

You would think that the military could have provided me assistance but they couldn’t so I was homeless until a coworker took me in. Airbnb has sided with the host who refuses to refund me. This was clearly false advertising since she knew that she didn’t have air conditioning available at the time of my check in and could have had the decency to tell me so I could cancel and find somewhere else to go.