airbnb account setup Archives

My disturbing story begins with hosting on Airbnb. I made my account and made the listing, with everything so precise. Then I added my transaction number (as a new customer I had no idea about these administrative things). After a couple of hours, a guest booked my place and I accepted. Everything was going in the right direction, then the guest told me that he would send the money for the transaction. Four days passed. I was waiting and always checking my account and the transaction history on Airbnb. Nothing came. In the meantime, I contacted my bank and they told me that the money could not be transferred because I didn’t activated my European account for international payments.

So I did that as well; I activated my international payment methods and they also gave me the IBAN and SWIFT codes (which Airbnb never told me I needed, even when they could see from which country I am). Right now I’ve settled everything with my bank but Airbnb didn’t give me the option to enter my IBAN and SWIFT codes. The money my guest sent me is nowhere: neither in my bank or in the Airbnb transaction history (it’s on the future transactions list). They just let me remain in this situation for days.

To be clear, the money my guest transferred could never have been on the transaction that I processed first without the IBAN and SWIFT codes, which now Airbnb doesn’t give me an option to enter, after everything else is filled out on my profile. I am from Macedonia (not a member of the European Union); our currency is denar and not euros.

Currently my money is in some virtual server, or maybe flying through space? No one can see it or find it. I’ve reported the problem to Airbnb and didn’t get any answer.

I am a host with Airbnb. I set up an account as a host, but I forgot to set up a payment method. I did not have a guest until November 30th, a 60-day stay. They told me that I would be paid a day after the guest arrived. When I did not receive payment I called Airbnb and they said I didn’t have a payment method select. I was instructed to go into my account and set one up. I logged in but forgot my password since I rarely used it. I was talking to an Airbnb agent who walked me through the procedure of resetting my password. I logged in only to find that I was blocked from my account. I could not go into my settings to set up a payment method. I called over seven times; all the agents were apologetic but they said this was out of their control. A case manager had to deal with me. It has now been over two weeks. I am still blocked, they still have my money, and my guest is still at my house. The policy of blocking someone out of his account without just cause is outrageous. All companies – credit cards, etc. – call, text, or email if they suspect fraud. They verify charges with the customer before cancelling their card. Airbnb does not. To wait more than two weeks and counting is unheard of. To hold back a payment is unlawful. Airbnb should change their policies or a new player in the rental business should take over. I posted a complaint with the Better Business Bureau and found out Airbnb has a 92% negative rating.

Tag Archives: airbnb account setup

Airbnb Payment Cannot be Transferred to my Account

Stupid Policies Keep Payment from Hosts