I am a host with Airbnb. I set up an account as a host, but I forgot to set up a payment method. I did not have a guest until November 30th, a 60-day stay. They told me that I would be paid a day after the guest arrived. When I did not receive payment I called Airbnb and they said I didn’t have a payment method select. I was instructed to go into my account and set one up. I logged in but forgot my password since I rarely used it. I was talking to an Airbnb agent who walked me through the procedure of resetting my password. I logged in only to find that I was blocked from my account. I could not go into my settings to set up a payment method. I called over seven times; all the agents were apologetic but they said this was out of their control. A case manager had to deal with me. It has now been over two weeks. I am still blocked, they still have my money, and my guest is still at my house. The policy of blocking someone out of his account without just cause is outrageous. All companies – credit cards, etc. – call, text, or email if they suspect fraud. They verify charges with the customer before cancelling their card. Airbnb does not. To wait more than two weeks and counting is unheard of. To hold back a payment is unlawful. Airbnb should change their policies or a new player in the rental business should take over. I posted a complaint with the Better Business Bureau and found out Airbnb has a 92% negative rating.
