Payoneer NEVER SENT ME THE PAYMENT NOR FOR WEEKS and they do not know about it, you call PAYONEER and their people always try to blame your bank or someone else for their mistake. They force you to get paid in your country currency even if you request to be paid in USD they want to make an additional profit with the exchange rates they are really BAD!! PAYONEER is the worst payment provider ever… I am thinking on dropping airbnb because of payoneer.
I highly recommend to drop Payoneer, do not use their debit card. They have totally unsecured system prone to be hacked.
I had 2 fraudulent charges on my debit card tot. $ 1382.72.
Now Payoneer and parent company Ubiquity (Dispute Processing Service overseas) http://www.ubiquitygs.com
are trying to make it nearly impossible for me to file a dispute and get my money back. They are a SCAM!
May 19 I was contacted by Payoneer regarding 2 flagged suspicious transactions for total amount of $ 1382.72. I immediately called Customer Service (CS) to stop them and block my card.
Their CS did not advised me at that time, to take no action and stated: they would initiate an investigation on these claims and get back to me.
Jun 29 I called for a follow up, Payoneer admitted the 2 transactions were debited to my card. Although my card was blocked, they can only identify but cannot reverse fraudulent charges.
They advised me: I should have filed a dispute in May I only have 60 days window to file a dispute form.
Jul 6 I filed the dispute forms by email and called in to get a confirmation: Payoneer received it and no more action from my side is expected.
Jul 10 I received an email from Payoneer: In order to dispute a transaction made with your Payoneer card, kindly contact the service line under the toll-free number 1-855-398-5124
I disregard this note as I had already filed my dispute forms and it was received.
Sep 16 I call back CS for a follow up and I am being informed they have outsources the dispute center to company Ubiquity and I have to contact them.
Sep 19 I contact Ubiquity, they ask me to re-file the forms all over again. They email me the form but they only accept claims by FAX or Regular Mail.
Sep 20 I send again dispute form to Ubiquity via FAX, hopefully they will process it. Already 4 months went by.