No Customer Service or Response for Superguest

I was planning a vacation with an east coast friend I hadn’t seen in 43 years. We planned a trip to Squaw Valley/Tahoe. Since my husband and I have stayed at the resort at Squaw Valley several times, I was excited to find a condo available through Airbnb. I am a “superguest” known for leaving rentals “cleaner than when arrived”, quiet, respectful and like “your favorite aunt was visiting”. I know how important it is to communicate. The condo stated: “Please, no shoes in the house as we just replaced the carpet”; “luxury condo”; “recently remodeled”. The old friend with whom I was sharing the condo is a physician. We both value a clean, safe comfortable “luxury condo with a bedroom on the ground floor”. We’re retired. We needed a ground floor. What we found was a condo complex completely empty. No cars. Three stories to the front door. An animal house ski condo that was remodeled in 1980, musty, smelly, and filthy. Torn furniture and nothing on the “ground” floor but a bedroom. Another flight up to main area. No patio chairs, broken screens. You get it. This is the living room chair picture we paid for a motel and still cannot get with a live person or refund of over $500. I’ve sent three messages to every connection I can find. Nada. It’s very scary that a “superguest” has no credibility or support.