I’ve got the worst experience of my life booking with Airbnb. My host cancelled my stay the day I landed in New York. After 2.5 hours spent chatting with the customer care without finding a solution, I was told by my representative that she would have finish her journey shortly and another person would take care of my situation soon. I was contacted two days later after opening a complaint against them.
It isn’t over yet. Since I had no place to go I decided to book a hotel (only 3% were available that day), then asked Airbnb for a full refund of the difference I had to pay between the hotel and my room ($600). After about ten days of emails back and forth they agreed to a payment of $300. Be aware your host can cancel your reservation; you won’t have a full refund and potentially no place to go.
Totally agree, my first time using them and NEVER again. It seems like a open organisation set up to fraud customers. Absolutely use a hotel.
airbnb is a “high risk – low price” game…
hotels are more stable and more expensive
PS I d say – you are a really tough negotiator if you got SUCH A MONEY from airbnb
Book a hotel, if you can afford it. Honestly…
The lesson is that you book a hotel and pay the price. Airbnb and similar businesses are rotten. All it takes is one bad incident and your trip can be ruined.