I just heard about this site and wish I had earlier so I could have posted this then. About three years ago, a friend and I booked a beachside condo in San Diego (approximately $400/night). We were driving in from about six hours away. One hour before we got to the condo (late at night), I received a phone call from the “agent” of the owner telling me that the unit was no longer available because the owner had let some friends use it instead. I asked the agent what we were supposed to do and was told to find something else.
Sorry this happened to you.
Three years ago? You need to learn how to let go!
Work for Air BnB or something? They merely voiced their experience. They didn’t say they were hanging on to the ordeal. I’m glad they did. It helps me to make a more informed decision.