I reserved a nice house two months in advance and had everything confirmed with the host. We arrived in the city and while attempting to grab an Uber, I received an email that my account had been deactivated and that a refund had been issued to me (this left us homeless for several hours). The email showed the reason for cancellation was for a criminal records, but I have a clean record.
I attempted to call customer service and was on hold for over 30 minutes just to speak to someone foreign and with virtually no power to do anything. I then reached out to customer service via email. The only response I got was from multiple “ambassadors” saying the same thing: “We have forwarded this to the correct department.”
Later that day I received an email stating they were messaging me in the app but unfortunately I cannot open the app because my account was terminated. This continued for days and I did not hear back from anyone. I simply emailed them one more time to ask if they could temporarily activate my account so I can give them a card to refund the money back onto. There was no answer.
I then took to Facebook to comment on my experience. After maybe 20 minutes, I tried to get back on the page to find out they blocked me from their public page, so they weren’t even visible in a search. Days went by. I still had no response from their team, so I decided to call my bank and initiate a chargeback to reverse the transaction.
This is robbery in plain sight. This company is so arrogant in the way they handle customers. After looking at all the reviews similar to my experience, I will be boycotting Airbnb. I also would like to get together with others to begin putting together a class action lawsuit against them. They messed with the wrong person and I will do everything in my power to deal a devastating blow to them. If interested please comment and we’ll connect.
At the VERY bottom of the AirBNB website is a short word “Terms.”
Item 23.11 says “ No class actions or Representative Proceedings”
I also saw an Indemnification Clause, which is heavy-handed (but very common in Terms and Conditions.) It is very rare for me to agree to an Indemnity Clause. Sadly, that limits my life sometimes. ?
I bet that the online Terms and Conditions that you agreed to by using the AirBNB website prohibit Class Action suits,
I always scan Terms and Conditions and can’t believe how pervasive and heavy-handed they are.
Indemnity Clauses are the worst, and they’re EVERYWHERE, apps, especially.
Hey I’m interested in suing them as well. They allow scammers on their platform and then refuse to refund your money based on a cancellation policy. I find it hard to understand how one is expected to pay for a service that was never rendered. If I had to purchase a hotel at the last minute, right before check in, Airbnb and it’s scamming hosts should not feel entitled to keep my money. The audacity.
they left me in the streets to. charged my credit card and gave me a confirmation number. and i arrived and the hotel told me no reservation was made for me.
Boycott AND spread the word!