After informing our host, Angelo, of our arrival time at his place, 11:30 PM – well in advance of our trip (even in the first message) – we called to check everything was okay and he claimed he was not in the area. We could not access the accommodation until he arrived, four hours after our scheduled arrival time. We were stranded in the middle of the night after a long journey from Rome and effectively homeless. We were forced to find an alternative (and expensive) accommodation, as we were not prepared to sleep in the street until 4:00 AM. Angelo has since claimed this is not grounds for a full refund, and believed that refunding half the money was a “decent” goodwill gesture. In the end, Airbnb refunded the rest after opening a case on the site. Do not plan to stay here. Lecce, however, is lovely, well worth the trip, but find other Airbnb. It turns out that this profile is fake, Sabrina is in fact Angelo.
