I am keeping this short: I have had more than ten people come to my place saying it was great when they arrived, only to complain when they left, telling lies about my place being dirty, or messy. It is one of the most beautiful houses in the neighborhood. Truly outstanding.
Then Airbnb punished us hosts with penalties, account blocks and permanent suspensions as well as sometimes even giving back the money to the lying guests. I do not know who is more of a thief, Airbnb or the guests.
What is worse, they block accounts for no apparent reason, and don’t give you solutions or answers. Authoritative is not even descriptive of their unprofessionalism. I mean, if hundreds of guests are happy with my service and suddenly some of them say they want their money back… then they believe that? That’s outright stupid. Way to go, Airbnb.
All the money and effort we have put improving the house to be able to have sustainable self employment went down the drain. Thanks to Airbnb for being unhelpful, unprofessional and basically, robbers.
Airbnb must protect the host. We hosts are the ones risking our properties and even our safety. It is as stupid as it gets to protect a -5 feedback guest against a positive +200 Superhost. It’s not even a smart way to make money. Airbnb prefers quick, easy, dirty money. They really need some eyes on them to control such a dictatorial, abusive company.
I’m sorry. They are run by inexperienced staff and are too big to manage processes or make fair decisions with this kind of business model. It’s not a franchise model as these are people’s homes. It’s kind of a wonder the system works at all. We were booted after 9 years based on what we will never know a guest said about the experience (likely just to get a refund).
I live in fear of this as it is really important income for a single parent like myself.
Welcome to the wonderful world of being an Airbnb host. I only operated as a host for around a year and found Airbnb to be despicable and the entire experience to be deplorable. It only takes one or two guests who even though Airbnb could see on a security camera in a public area damaging my personal property for some unseen individual buried in the Airbnb Administration probably a 20 year old with no work experience or life experience sitting in a bean bag chair somewhere on the planet deciding to dump a host without any kind of review. Once that is done you are persona non grata and they won’t respond and your entire history and records are destroyed in an instant impossible to retrieve. Airbnb like all these other frat-boy businesses that have popped up online consisting of absolutely nothing and being run by people with zero business sense are an abomination. Airbnb like uber, Lyft and other such companies encourage the worst bottom feeding kind of guests and hosts alike. they disregard anyone who tries to operate under their draconian rules.
I agree with you. It looks like we are not alone in this.
https://www.airbnbhell.com/enough-calling-all-hosts-to-class-action-lawsuit/