I was hit with a fraudulent reservation. In other words someone clearly hacked my account, and made a reservation with my name and credit card information. All the emails were in Chinese. I live in Virginia. The reservation was for Colorado. I immediately canceled the reservation which had a no refund policy… there’s a shocker. I was able to contact Airbnb on chat. They indicated they had the money in their account and that it would not be released until they investigated. It has been over a week. I’ve had one other chat and one email requesting information. I’ve provided all the information required. There has been no response in five days, none. My bank is involved as well, bending over backwards to help. Airbnb is not responding in any way. My email contact has dried up, and phone contact is sparse. Someone has answered, and then I’m put on hold for over an hour. Never again. I’m done with Airbnb.
