I stayed at an Airbnb for a family ski trip with adults, children and grandparents age 6 to 70. This trip was a Christmas gift to my family.
Upon check in, I advised the host that there was an entire dishwasher with unclean dirty caked-on dishes. She apologized, said she hired new cleaning ladies and would talk to them, stated she would send someone over the next day to empty the dishwasher but never did. I cleaned other people’s dirty dishes before we even dirtied any.
The property was run down and not the cleanest, and became unsanitary when the snow melted on Feb. 16. There was no Xbox as advertised, and the pool table not functional. The hot tub was dirty and cloudy and not full. The host sent over a maintenance man who put chemicals into the hot tub and said he would be back in the morning to fill it and never came back or fixed anything else. The hot tub was cloudy, remained dirty until the day we left and was missing a foot of water.
The property advertised a large deck with mountain views which was full of snow, not shoveled or maintained and not usable. The snow began to melt and when it did there was about 20 piles of dog feces all over the deck, becoming unsanitary. The host refused to take responsibility or acknowledge the issue and even went as far as falsely claiming that I left the dog feces — we do not own a pet or a dog and did not bring a dog on this property. Airbnb also did not care about this issue.
The conditions of this place were very embarrassing and became absolutely unsanitary. What was very sad were the tactics and nastiness the host has used against me. She went from apologizing to bullying when she didn’t get her way. She called me a disgusting human, a liar, a hypocrite, and a scammer and accused me of planning this to try and get a free trip.
I am a professional person, an ambulance communications officer and investigator and of good moral character. I did not want a free trip; I wanted a clean Airbnb with everything as advertised and just some respect and fairness and truth. I have absolutely no words to describe how sad this makes me and how disappointed I am in the accommodations but moreover how the host treated me as a customer, how she bullied me and was completely dishonest to try to push her agenda against my claim.
The worst part was that there was zero accountability from the host and Airbnb in regards to this which inevitably means they face no repercussions and will do it again, which does not sit right with me. This was my first vacation since COVID started and I don’t want anyone else to get sick or have their time ruined by unsanitary conditions.