I made a reservation on Airbnb for seven weeks in Paris as I was doing an internship there. On our arrival, we noticed that the apartment was a bit dirty and very stinky (cigarettes) and noisy (neighbors). Tired from our travels, we did’t want to make a fuss so we cleaned a bit by ourselves. When we got home at 9:30 PM after a long walk we realized there was no cover for the two-person bed as written on the description. We had to buy one (70€) for our first night. We tried to contact the host but there was no reply that day.
We contacted Airbnb the next morning. They tried to contact our host but he made no effort to find a solution or give us a refund; he denied the facts. There was no hairdryer as described too. On the eighth day, we discovered something else: cockroaches. We couldn’t stay there anymore and made a reclamation on the Airbnb website. They told us we could cancel our reservation and make another reservation. They also promised us we would get a full refund for the nights we didn’t spend there (1000€). That’s what I did; I made a reservation for another apartment (2500€) but my refund was only 39€. I couldn’t believe my eyes. Since then I have been trying to reach them by phone and messaging to get my money back but there has been no answer. I’m quite desperate…
Cockroaches don’t fall from the sky. They arrived eight days after your arrival. Maybe you’re a not so hygienic person?
Contact your credit card company. They’ll fight it for you and get your money back. Mine did