Airbnb Host Lies When Wifi Fails at Berlin Apartment

Today is twelve days before our trip to Berlin, and our Airbnb host informed us that they are having problems with their wifi; there will be no wifi in the apartment when we arrive. As we are going on a business trip, this is not okay with us – it’s a very big deal. The host told me that they can offer 20% discount because of this, or a full refund if we are not okay with it.

Firstly, how can a host offer discounts? It’s not through Airbnb – just on his word alone, and that’s not good. In any case, we are not okay with it. The apartment is very expensive at 150€ per night. We are on business trip and don’t need to stay there if there is no wifi at all. I asked the host to cancel the reservation. She said she would not cancel it, and that I needed to cancel. I told her by Airbnb’s rules, if I cancel I can’t get a refund. Again, she told me to cancel and I would get a full refund. However, this is a lie.

I just read the rules again; Airbnb says you should never cancel a booking yourself because you will not get a full refund, so the host is lying to me. Why she is doing this? Is this normal for Airbnb? I’m honestly shocked. I rented the apartment for 790€ for five days, so it’s a lot of money for me. I should be treated well. We agreed with the owner at first, but she informed us that the apartment is still not ready. The wifi has not yet been fixed. If I knew there would be no wifi I would never have booked it. We are coming for overseas for work; it’s not two kids traveling, but professionals. I’m ready to contact my lawyer.

Charged for an Airbnb Property I Couldn’t Use

Have a laugh at our expense; look at our holiday album. This property is advertised on Airbnb as lovingly maintained with modern amenities. I am a retired front line emergency worker with experience in public health and safety. I believe this property is a fire and health/safety hazard. Airbnb continues to advertise this property, and to add insult to injury, they keep sending me a link to book it.

We arrived to find an unsafe, ill maintained, dirty property, as per the attached photo album; please view it here. Within an hour of our arrival I walked through the rooms with the host and pointed out the issues and my concerns. She couldn’t see what the problems were; nobody else had complained and in fact Airbnb had taken the photos and approved the property. At this point I knew I wasn’t going to get anywhere because this was a blatant lie of how this advertising platform works.

Within three hours of arriving I notified Airbnb that were leaving to go to alternative accommodations the following morning, the earliest time we could leave. I took photos – some on my mobile, but the majority on my main camera retained on a SD card. I checked with Airbnb if requesting a refund was a time sensitive submission of material. We were told to get the majority of photos to them as soon as I could.

To cut a very long story short, we cancelled and moved out by 9:00 AM the next morning. Because I didn’t detail my conversation in full with the host on my email thread and couldn’t submit all my photos to Airbnb within 24 hours, I could only get a refund of 30% of the nights we didn’t use, not the full large refund that I believe with all good faith I am entitled to. This means I have been charged £450 to not stay in this pit.

Airbnb customer service is woeful. They do not answer messages, and have now closed the case with no independent arbitration or opportunity for dialogue with a middle manager. More importantly, people will still be paying hard earned cash to stay at this property and may not have the appetite for complaining or tackling a dishonest host.

Disgusting, Unsafe Accommodation Forces me to Leave

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There were some issues at my Airbnb property: an unsafe environment, and unclean accommodations. It was not as described. Sadly upon arrival at the booked accommodation I was greeted by what I can only describe as the British version of Beirut. Within the property I found a substandard and not as described room which was unsafe, dank, dark and dirty. In all honesty my heart sank at the rundown room that I discovered was where I was to stay, with a balcony door that led out onto a definitively questionable easy to access area of disrepair with a lock that wouldn’t keep a Care Bear out, let alone a rapist at 3:00 AM. I have never felt so unsafe in my life.

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Upon checking the rest of the facilities, I discovered wires hanging from the ceiling and walls, a garden with rubbish bags, a fridge full of expired food and quite frankly disgusting fermented urine within the toilet; that musky aroma overpowered my nose and sent me to tears. A public toilet was cleaner and safer that the property that was meant to be of a high standard.

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Due to the panic attack that ensued and the pictures I took, which horrified one of my friends in Scotland, they swiftly booked me into a hotel as it was so bad there was no way any of us would of been able to sleep due to fear of my safety. The bed sheets appeared stained and mucky, the curtains were damp, and the whole flat was a safety risk with the lack of security and exposed wires above what I can only assume was meant to be considered a dining table.

This, regardless of Airbnb’s terms and conditions, is not acceptable. They have failed to provide a service to a reasonable standard. This also falls under the remit of not as described and failure to provide a standard of reasonable care to a service user. I’m requesting a full refund as well as compensation for the Uber and hotel room that was required due to Airbnb’s safeguard failings for which both receipts of which are included. I wish this matter to be resolved in a timely manner. If this is not resolved within 28 days I will be pursuing a legal case via small claims for all costs incurred while attempting to use Airbnb as well as compensation for the stress.

Cautionary Tale: Reservation Alteration by Guests, for Hosts

Here is a little known Airbnb policy we got screwed by: hosts who cancel a previously booked reservation do face some sort of penalty or automatic bad review. For a complete host cancellation, there is a 10% credit from Airbnb for the guest to rebook with another host. However, hosts that only partially withdraw the reservation are not penalized, the guest does not get the 10% rebooking credit, and when the reservation alteration feature is initiated by the guest (due to the host’s circumstances) to receive a refund, the recalculation formula for reducing the number of days penalizes the guest, not the host. This process did allow me a refund, but several days later my credit card was fraudulently charged again for the amount of my refund.

Forget about getting any help from customer service; they just keep passing you off to another case manager for another go around. If you do get someone who knows how to correctly apply a refund, it takes up to 15 business days to get it. I finally went to my bank to submit a fraudulent charge report.

We learned a hard lesson. It was not possible to find another house with similar amenities in the same location with such short notice. My suggestion to others is before you book with any host, ask if the house is currently on the market, or undergoing renovation. Also, I suggest that you review carefully Airbnb’s “reservation alteration policy.” Unless the host cancels the entire reservation, the guest gets screwed. I was instructed by an Airbnb case manager to “alter” my confirmed reservation for the reduced number of days the host could accommodate us. Do not do this if the reason for alteration is due to the host’s circumstances, not the guest’s. Have the host cancel the reservation and start over, either with the same host or a new one.

Bogus Host Posts Private Home as Ancient Castle Airbnb

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I was looking for my next stay while touring Scotland and Northern England as a freelance writer and blogger with a dog. I had stayed in a lovely cottage in rural Ayrshire for three weeks. It was time to move on and find the next interesting place to stay. Imagine my surprise and delight to find an Airbnb listed as an “Ancient Castle” in Scotby, Cumbria and ideal for people with mobility problems. I am near 60 and have creaky knees. It also said there was a gym and pool available.

I was not sure how it worked out, but the normal price was £139 per night, seemingly for group bookings. However, it came down to individuals and the way it worked out with the weekly booking discount seemed really cheap. Still a little suspicious, but hopeful, I booked two weeks between April 29th and May 11th. I would have stayed in Scotland but the opportunity was too good to miss if true. I bought a train ticket down to Cumbria and waited until the check-in time, between 2:00-4:00 PM, before hiring a taxi costing over £10.

Taxi droppped me off at a pub. I did Google it and thought maybe it was a property behind the pub or in the ground. They knew nothing about it and pointed out the address was further down the road. I walked a half mile and could not see anything which looked like a castle. It was a rural surburban street with beautiful but ordinary large semi-detached family homes. I looked at the numbers on the gates and at #39 and counting up reckoned that #47 was another semi a few houses along.

As I came up to #47, I felt embarrased; it was clearly a family home and not a castle. I wondered how I should do this: should I go up, knock on the door, and ask if they were an ancient castle? Would that make them think I was a mad woman? Just as I approached two teenage girls came up, knocked on the door, spoke to their mum and explained that they were just dropping off their things after school but going out to see friends. The girls shot past me and the mum still stood at the door. I shouted at her “Er, excuse me… could you help me? I am looking for #47, which according to this information on Airbnb is an ancient castle.”

The mum came up and looked. That was her address, and that was even her post code, but she did not have an ancient castle, just a family home. She did not do any hosting or hiring out spare rooms to Airbnb, She was concerned who was using her address, as anybody could turn up at her home and demand entry. What if just her children were at home, and let someone in, not knowing?

I got another taxi back into Carlisle and contacted Airbnb from a pub with wifi. As usual, they didn’t get back to me for the rest of the night. It was getting on and by 10:30 PM with accommodation being snapped up for the Easter weekend I found and booked cheap accommodation in a truckstop on the edge of town in the middle of an industrial estate. That was all I could do.

I did eventually get through to Airbnb, and it was a pathetic response. They did take the fake host and the posting down, but again seemed blasé and offered me £2.73 on top of the refund as compensation. It was a very small change for the extra expense. I would not have gone through the hassle and stress if their host had not advertised an innocent family’s home as an “Ancient Castle” and had strangers turning up at their front door demanding and expecting being put up for the night.

Airbnb did not really provide a satisfactory response to this with only £2.73 to help towards other accommodations. A host tried to evict me onto the streets during Beast from the East and did not care I had no transport. Over 13 people were killed at this time, including a seven year old girl. When will Airbnb take responsibility for the welfare and well-being of their guests?

Save Yourself This Airbnb Experience in Austin

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For three nights and four days, I stayed in a shared space Airbnb in the beloved Austin, Texas. I was in Austin for some job interviews with a friend, so while we spent most of Saturday and Sunday out and about, we really buckled down Sunday evening and Monday morning to prepare for our interviews in the space we paid to rent. We also disclosed to them that we would be generally pretty chill all weekend, and that we were there for job interviews when requesting the booking so if that sounded too chill to them they did have the option to deny the booking request.

I went to the University of Texas at Austin, but chose to stay in an Airbnb rather than with a friend at school because I didn’t want to be distracted by the college lifestyle when I was there focusing on upcoming interviews. The house itself was beautiful, modern, and the hosts were generally great too (while we were there). We were also super respectful of the space, cleaned when we left, put towels in the washer, stripped the beds, took the trash out – the whole nine yards.

The only questionable things that happened during our stay was a rooster (in the middle of the city) crowing constantly throughout the day and night and a lacy thong left on the floor one night when we came home. Still nothing too crazy or alarming. The neighborhood was sketchy but I generally am unafraid of sketchy areas in Austin nowadays after navigating the city on my own for four years.

On our last morning, we came outside to see my friends car had been in a hit and run sometime from when we came home at around 11:00 PM to when we went out that morning around 9:00 AM. As shitty as this situation was, we handled it with the Austin PD accordingly (like adults) and didn’t get our hosts involved as we didn’t see it was their fault. Moving forward, we left them a raving review on Airbnb (which now cannot be changed – see Airbnb profile for our review) because we figured, “These people are trying to make a living too.” We didn’t want to ruin their Airbnb business, and we’ve heard worse nightmares about Airbnb. As far as we were concerned, our stay was good.

Flash forward: this host left us this review.

“Sarah was very sweet and gracious. She and her guest left the space nice and clean upon checkout. The two of them would likely be more comfortable/suited to renting an entire space rather than a private room in a shared space. They seemed to enjoy being home rather than out and about all day long. Renting an entire space would have given them more freedom to have lively conversations and make use of the entertainment areas without the worrying about noise levels.

We hosted two groups during SXSW (a large music festival in Austin) and it worked out really well, because, well… the guests were literally out all day enjoying the festival. The other host and I would leave for work early in the morning while the guests were still knocked out. And by the time they made it home, he and I were usually already asleep. But for you guys, since you seemed to like to be home a little more often.”

Are you kidding me? We generally didn’t want to stay in this Airbnb because it wasn’t super convenient to downtown but we pulled the trigger because with this past weekend being Round Up and Texas Relays it was one of the last places left (shared or not) when we were renting. We also never really considered using their entertainment areas or have lively conversations because most of the time spent at home was either spent working or stalking our potential employers to seem more prepared.

Additionally, if you don’t want people in your house simply don’t rent it on Airbnb in the middle of mid-gentrified East Austin. That having been said, I’ve included some pictures of our car that was in the hit and run as well. We weren’t given the opportunity to park in their driveway, and were told street parking was the only option.

Airbnb won’t let us change the review we left for them before they left this passive aggressive review on us. We now have to live with it on our Airbnb profile forever more. We are not bums. We do not typically stay in Airbnb to live in them all weekend. Aside from that, we spent maybe six hours there on Monday during the day because I also had a full work day at my current job that I was still expected to show up to remotely.

That having been said, friends, if you are ever in need of a space in Austin, pleasde save yourselves (your cars, your Airbnb guest review) from this place. If Airbnb won’t let me tell the whole story then by golly Airbnb Hell will.

We understand this review isn’t that horrible but it really left a bad taste in our mouths when we read it, seeing as we were overly respectful of the space. Why rent your home as a shared space on Airbnb if you aren’t good at sharing? Additionally, future Airbnb hosts can now see that review forever more and to be honest I’m bitter that I’m gonna seem like some lame-o that comes to Austin and ‘enjoys being home rather than out and about all day long.’ I do enjoy being out and about all day long, but I also enjoy walking into a job interview and murdering the game and sometimes that takes sacrificing one night and day out for some preparation.

TLDR; If you’re ever in Austin don’t stay at this Airbnb.

Airbnb Lied And My Credit Card Company Reimbursed Me

In May 2017, a Swedish Airbnb host failed to provide essential amenities described in the listing, obliging me, the guest, to check into a hotel for the first of a week’s visit in costly Stockholm. The first Airbnb agent contacted by phone promised to rebook me and offer compensation for expenses but the next day another Airbnb agent wrote that no compensation would be offered and, instead of rebooking me, gave me a minimum reimbursement claiming I had cancelled the reservation (not far enough in advance for a full reimbursement as per the host’s strict cancellation policy).

I tried to resolve the matter pointing out that I had never cancelled the booking but it fell on deaf ears. The Airbnb agent never replied to my showing her the agent’s name and case number I was given who had promised to rebook and offer compensation. Instead, when I placed into dispute with my bank the sum paid out in advance to Airbnb, Airbnb countered with a copy of their cancellation policy. I informed Visa I never cancelled it and that it was the second Airbnb agent who did this unilaterally and tried to lie about it. I also wrote a letter to Airbnb’s CEO in San Francisco detailing the case with names, dates and reference numbers. No one from Airbnb replied to my letter.

In the end, Visa reimbursed me because Airbnb was unable to uphold their claim with any evidence; the bank believed me. I have been an Airbnb host and guest for well over ten years. None of this mattered. I will think twice before I use this intermediary agency to book any future stays. Instead I will look for alternate ways to book private homes. It is truly shameful that Airbnb treats its loyal clients in such a shoddy manner.

Left Airbnb After Host Lied About Internet Access

I was a regular Airbnb customer, and this is my story. I went to Brazil for a business trip, from Ireland. I booked a room in Sao Paulo. I was arriving on a Sunday, and I work remotely for an Irish company. Therefore an internet connection is a must for me every place I go. I arrived to this place, and there was no person to welcome me; the host left one key with the concierge of the building, who works for the building and not for the host, so he gave me the key and that was it.

I entered the place, and there was no internet. I worked with it, spending two hours trying to fix it, but everything seemed normal – the reason there was no internet was actually that there was no service, so you could connect to the network, but there was no connection. I went to a bar with free wifi and contacted the host. She told me she lived 800 km from there, and that she would contact the internet company. Then she confirmed there was something wrong and that the company would fix it on Monday.

As I had to work, I moved into a hotel beside the property, where I was able to connect to the wifi. I spent ten nights in that hotel and the internet problem was never resolved. The host said to Airbnb that there were no internet problems, and that the issue was probably my device, being that I had four devices, and I worked in IT. Therefore I requested a refund from Airbnb. After the first night, Airbnb told me they would not refund me if I cancelled from their website. In fact I did not cancel the booking from the website, and they told me: “Okay, but you left the place” I said: “Yes, I left, but I still have the key.”

Then they asked me to provide pictures. I provided pictures of the modem with all the lights on, the devices not connecting, etc. The host got her money for no one being there, Airbnb has had my case open now for four months, and no one has yet contacted me. When I call Airbnb they say: “Your case is with the legal department…” I believe Airbnb could have stopped the payment from going to the host until the case had been resolved.

Host Tries to Change Rates After Confirmation

We were first time Airbnbers wanting to spend Christmas in Switzerland. We found a property in St. Moritz, booked it, got confirmation back on the same day, and then booked flights. We sent a message to the host saying we were looking forward to the holiday. A couple of weeks later, I got an “accept new booking” request from the host. I did wonder what that was all about, so I read the email and realised that he was trying to get me to accept the change of booking to increase the price by 270%. I obviously declined this, but then received messages from him saying that this was not his fault and it was all Airbnb’s fault for accepting the booking. His justification was that he just wanted to make more money, then called me dishonest for not cancelling after he admitted that all he wanted was more cash.

After a brief exchange of messages, he asked me to cancel so that he could rebook at a higher price, even though most other accommodation in the area was a similar price to what he originally requested. To make matters worse, he cancelled yesterday and today I saw that he had reposted the flat and not as you might have thought at the extortionate rate he tried getting off me after booking, but at half that cost, and only a few hundred Euro more than we originally booked at. I didn’t think you could rebook a property if you cancelled the booking. I can’t get a hold of anyone in Airbnb. I know that I wouldn’t go there now but his actions were absolutely dishonest. I just wanted to warn people that this host is a bit untrustworthy and I would steer very clear of any “cozy and modern apartment in the center of St Moritz” in the future.

Absolutely Filthy and Unhygienic Flat in Edinburgh

I booked a stay for myself and my friend in a flat in Edinburgh hosted by a young couple. They were very nice in the messages exchanged, and when we got to the flat they were very friendly, kind, and accommodating. When we were shown to the bedroom, I could tell immediately that the floor wasn’t vacuumed because of the huge clump of brown hair in the middle of the floor plus all the lint everywhere. My friend and I tried to look past it because of how nice the hosts were.

Sadly, the immaturity of the hosts, and the filth of apartment making me physically ill caused us to check out two days early just to GTFO. As the days went by, things started becoming more and more distressing, but my friend and I really did our best to overlook the issues. First of all, the hosts are a Finnish woman and her much younger fiancé who is 23. I do not have any issues with age differences – in fact, I welcome them – but her spouse had all the maturity of a 15-year-old boy.

The first problem that came about from our stay was watching the terribly disrespectful dynamic between these two. The “Man Child” was exactly that; he refused to clean up after himself (he would leave his mess everywhere and wait for his girlfriend to clean once she got home from work), he somewhat proudly professed that he only eats chips (i.e. French fries), chicken nuggets, canned beans, and basically junk food, and he would stay at home all day on his days off or when he got home from work, sitting in the same spot in the living room, playing video games and yelling profanity at the TV screen.

I did not have much of a problem with the girlfriend because she was nice enough, though spineless. The Man Child completely ruined the stay because the apartment was absolutely filthy and it was mostly his doing. He expected his girlfriend to clean up after him, but she was only one person. He always left a perimeter of garbage (empty snack bags, take out bags, multitudes of empty Coke cans) and smelly dirty plates, bowls, and dishes around himself in the shared living room. What’s worse, is this guy expected guests to sit with him in the shared living room and socialize amongst his filth. The odor in the room was terrible. It smelled of whatever greasy food he ate, fart, feet, unwashed male, dog, and overall stagnation.

On their Airbnb profile, they asked that you clean up after yourself and respect their home. My friend and I did exactly that, but it’s difficult when the hosts themselves do not do the same. Man Child often left his cans of beans in the kitchen sink, and then he would emerge from his spot in the living room to greet you while being oblivious to the bean stains on his T-shirt. What’s more, the bathroom was always covered in brown hairs that obviously came from Man Child because he was the only person with brown hair. There were strands of brown hair all over the shower walls, and curly brown hairs scattered everywhere (which I sincerely hope were beard hairs) on the counter and bath tub.

Sometimes Man Child would mistakenly not close the door to their bedroom, and sadly we had to see the state of where they slept. It’s reminiscent of the bedroom of an angry and unhappy 13-year-old girl: piles of clothes literally everywhere, things and stuff strewn all over, and drawers that were broken and left like that. Holy slob, Batman. Watching the man child make his girlfriend do all the “woman’s work” was pretty unsettling. He straight up said that he would not do dishes. He did not do anything to help unless asked. I heard too many times his girlfriend asking “Man Child, come back and put the milk back in the fridge,” “Man Child, take out the rubbish,” “Man Child, put these away,” and so on.

The worst was one night when the girlfriend was making him dinner consisting of baked frozen French fries. When she had her back turned to Man Child (because she was doing the dishes) he took all the fries and left none for her. Her reaction was outraged yet restrained because we were sitting in the kitchen viewing the whole ordeal. I really liked this woman, but she allows herself to be blatantly disrespected like this, and of course, we cannot say anything to her; we are not friends, we are guests that paid to stay in their home.

Now, moving on to why we had to check out early, their apartment was so disgusting and dirty that I was getting progressively sicker. This apartment did have a big dog, and I do in fact have a pet allergy. Weeks before I got to Edinburgh I got in contact with the female host and asked if I would be okay in her home. She assured me that their dog was not allowed in the guest bedroom, so I made the booking falsely assuming what she said was true. I have stayed in other Airbnb’s with pets, and I managed just fine with one Claritin.

At this pig stein in Edinburgh, I found myself being consistently congested despite taking the meds, and I ended up developing a terrible and persistent dry barking cough that isn’t part of normal allergies. I was becoming more and more desperate to ask if I could vacuum their floors because I knew they were aggravating my allergies since who knows when they were last vacuumed. The carpets in the hall, the shared living room, and even the bedroom I was staying in seemed to have a thick layer of dust, dirt, hairs, and general filth. I kept telling the hosts that I am not allergic to dog hair, and I am allergic to dander. The hosts did not care.

For days I longed for the floors to be vacuumed because I knew it would make me feel better. Man Child kept saying “tomorrow I’m going to vacuum” and unfortunately I believed him. The false promise of cleaning started on a Thursday, and on Saturday I was so unwell that I was bedridden. My wheezing dry cough physically exhausted me, my eyes were red and swollen that they were nearly shut, and I ended up taking too much Claritin that it made me feel not like myself.

On Sunday morning I had had it. I went into the shared living room where the two hosts were hanging out, and I demanded that I (as in me, the person who paid to stay in their hovel) vacuum not only the guest bedroom, but their entire flat. The girlfriend immediately screeched “Man Child!” because he was supposed to do it. I insisted that I can do it, but the girlfriend firmly told me that she had asked Man Child to do it so therefore he has to do it. Man Child did vacuum then and there, but he also fed me the excuse that “I was too tired last night” several times despite me being very vocal about being so unwell.

Once the floors were vacuumed I miraculously recovered. I was better. No more coughing, no more wheezing, and I was myself again. I was so thankful, but then I faced the horrible realization that it was their general filth and squalor that was making me so sick, not their dog. In fact, the dramatic colour change of the carpets once vacuumed thoroughly disturbed me. At that point I was absolutely disgusted and appalled by the conditions they live in when they have paying guests. We only stayed at this apartment for three more days, and my friend and I decided to not be there as much as possible and to try and avoid socializing with Man Child.

That night I cooked a simple meal for my friend and I because I finally had the vigor to do that after being so sick. While we were eating, we had the misfortune of hearing both hosts doing some kind of lackluster sex game; the girlfriend was squealing loudly, and at one point Man Child had her over his shoulder and they came into the hall to display themselves. We did our very best to ignore them and try to enjoy our meal, but then the girlfriend called out to us to purposefully get our attention and ensure that we could see them. Gross.

The next morning came the final straw. I got out of bed at 10:00 AM and went to their bathroom. The toilet had shit all over the bowl, and flushing the toilet did nothing to remove the excrement. That was it; it was too much. Leaving a shit-encrusted toilet for your guests is just too disrespectful. What do they expect their paying guests to do? Clean their literal shit?

The hosts were not home. The flat is located 20 minutes walk away from a Tesco, and my friend and I actually walked to the public toilets there rather than use their unsanitary toilet. My friend and I decided to just book elsewhere and get out of this terrible flat. I tried to contact the hosts, and I really wanted to speak to the girlfriend because she had the maturity that Man Child obviously lacked. I left messages on Airbnb for them to contact me or my friend asap.

Unfortunately, Man Child called me, and I had to explain to them that we are checking out early because their flat is too disgusting with its filth and squalor, but the shit encrusted toilet is blatantly disrespectful to their paying guests. They cherry on top? My friend and I went into the shared living room that day and there were piles of dirty dishes, glasses, and empty ice cream containers everywhere, plus a pair of dirty panties on the floor that were obviously peeled off then and there. What were they doing in the living room? Not that it matters, but they obviously do not clean the couches after…. gross.

On the phone with Man Child I told him that we would come back at around 6:00 or 7:00 PM to return their keys and that we need to have a discussion. Both of the hosts were so nice in the beginning, and we did sit around and chat often enough. I decided that we owe them an explanation as to why we were checking out early, and also because I had a sliver of hope that if we confronted them about their unsanitary home they might change their ways.

We arrived promptly at 7:00 PM to find both hosts sitting in the living room surrounded by the same exact piles of dirty plates, glasses, and empty ice cream containers that we discovered that morning. Man Child left this situation entirely to his girlfriend and handled it like a 15-year-old boy in trouble; he sat there not making eye contact with us, and not contributing the conversation. The poor girlfriend sat there turning more and more red listening to us explain to her that her house is so filthy and unsanitary that it made me physically ill, therefore, we have to leave. She only averted her eyes when we mentioned the dirty panties. The most uncomfortable part of the whole confrontation is that neither of them apologized, nor offered an explanation or even defended themselves. We checked out early, and we did not receive a refund. It was worth losing money just to get out of the insult that is their home.