The Worst Airbnb Experience (so far) in Jersey City

Posted on September 11, 2019

Let’s start from the beginning. I needed to check-in about an hour or so earlier than noted on Airbnb. The host instructions were to contact the hosts’ representative if I had any questions. When I called them, the lady (offshore call center with struggling English) said to contact the host. Hence, I called the host number directly and I think the host picked up and agreed to check me in early.

He sent me the largest text message I’ve ever received (I had to swipe an entire mobile phone screens worth of text at least five times), with redundant check-in instructions that were entirely out of order, and largely useless. Towards the bottom were the keycodes to get in, which worked fine.

However, once inside and settled, a lot of issues were noticed that became red flags: the rooms upstairs were extremely hot, regardless of if the temperature controlling the central A/C was set at the lowest setting of 68. I advised the host of the problem, and made the following suggestions to remedy: install a portable A/C unit, install a window A/C unit, or program the thermostat to go lower than 68 (if possible).

The response received was literally a screenshot of some computer screen showing the temperature setting of 68 and stating to me it was comfortable. For me: stop right there, cardinal sin, game over, I’m cancelling. I don’t book reservations with gaslighting, pretentious idiots.

The bed top was a cheap, extremely uncomfortable memory foam. If you sleep on it, you will wake up with a back ache. In addition, either a guest, or some random guy was smoking low quality marijuana downstairs, stinking up the entire home. While in New Jersey it is medically legal, and there are no explicit house rules forbidding this, it is should be stated up front on the listing folks are allowed to do this. I likely would not have booked if I knew.

There is a dog next door that barks loudly and incessantly at all hours of the day and night. The host needs to contact the local animal control and police department about a noise complaint. He refused to do so.

As mentioned earlier, the host has a attitude of being dismissive of guest complaints, insulting their intelligence with nonsensical responses, gaslights, etc. The location is in the worst neighborhood of Jersey City (right on the border of JC and Bayonne). There is a lot of ‘hooping and hollaring’ outside at all hours of the night.

The cancellation policy is strict. Hence, regardless of the problems reported to the host, he will respond with some non-answer response, wasting your time, and refusing a refund. If you cancel, he will give you nothing no matter what. The only way to get a reasonable partial refund is to contact Airbnb.

In conclusion, I will be avoiding this clown, and all of his listings going forward. Avoid this guy like the plague unless you are a sadomasochist and love one-star experiences on Airbnb.

Airbnb Hosts Aren’t Allowed to be Offline

Posted on September 10, 2019

I put my house on Airbnb a few months ago. I’ve stated in my rules that the house is a self check in house and I have stated the codes to enter the house, as well as, of course, the name of the street and also the number of the door. I’ve called my house “Beach&bike”, because I have two bikes and the house is near the beach. My house is located in a small plaza with eight other houses. It sits on top of a hill and it has a bike nailed to the upper floor.

My first guest was unable to find the house, and canceled the reservation, with Airbnb’s permission, and no refund. As if I’m obliged to be the guests GPS. I could go on for hours criticizing Airbnb for trying to enslave hosts. For instance: you’ve missed a text message at 4:00 AM? You’ll get rated as a person of “slow responses” because you, as a host, are not allowed to sleep.

However, it was what happened next that I found surprising. Airbnb allowed a guest that was never in my house to comment on it. And so, the guest give me one-star ratings for everything. The guest rated the house as very dirty – without ever being inside. The guest commented the house was a “scam”, thus implying that I – the host – am a dishonest person.

I’ve contacted Airbnb several times, explaining that a lie is a lie and that if the guest admittedly was never inside the house then the guest could not comment, at least not on that subject. I’ve told them time and again the house was no scam – as proven by dozens of happy guests. Airbnb cares as much about the truth as Trump.

It’s a rule Airbnb has: a person can rate the cleaning of a place without entering it. It’s an Airbnb rule that a person can rate an area as terrible where he was sitting for an hour, and knows nothing about it. It is an Airbnb rule that a person who was not ever your guest and doesn’t know you can commit libel and lie about you, imply that you are dishonest, and leave these comments forever on the Airbnb site for everyone to see.

Why? Airbnb cares only about one thing: earning money. If that includes lying, cheating, and having no respect for morality, so be it. They call themselves a “community”. Don’t be fooled. They are just like Uber, another money-seeking giant trying to squeeze you.

Additional Fees Make Prices Difficult to Determine

Posted on September 8, 2019

This site is a scam and they take no action into making their clients happy and making things right with both hosts and guests. They’re always on the hosts’ side, trying to make excuses because of their “terms and conditions”. There is no reimbursement whatsoever for any reason.

When I reserved a property, Airbnb had given me a time to check in between 1:00-3:00 PM. When I arrived to check in at 1:00, I was pretty much yelled at by one of the hosts about the fact that “check-in was only to be made after 3:00 only” not before. When I mentioned it to the host, I was given the offer to cancel my reservation without any charges but I wasn’t going to be able to find anything else at the last minute. I decided not to cancel since I had nowhere else to go.

It looks like charges are wrongfully made the minute you make that reservation, which is not supposed to be done that way. I made a request for a one bedroom with two beds. Anybody would think that that would include at least two people, especially when I mentioned to the host that it was for me and my father. The host never mentioned anything about the fact that if it wasn’t just for one person that the price would change and told me to immediately change my reservation to two, not just one.

The minute I was told about that rule, I decided to just leave my father there due to his health. I decided not to change the reservation and just leave it for one person. I came back the next morning to pick him up and just cancel the deal. I handed in the key to the host and made it clear to his knowledge that I would no longer be staying.

Another thing I also now see on the receipt: the cost for the night, according to their advertising on Airbnb, was changed from $29 to $34.75 for my reservation for four nights. Was the extra $5.75 charge because of it being for two people or what?

When I contacted Airbnb about the issue, I was supposedly going to be helped with my terrible experience by requesting the host to accept the refund and keep me aware of the results, which a welcoming and reasonable host would do to an unsatisfied client. I was later informed that they had denied my request of being refunded for the nights I would no longer be staying at the property and using their service, as if it was only according to them.

As I was being informed, all they did was show signs of being on the hosts’ side and not caring in regards to the issues I had encountered. I considered myself being legally robbed because of my agreement to their terms and conditions.

I was also emailed about an extra $20 by the host because of the reservation having to be made for two people. I denied this because only one person had resided that night. I wondered what the outcome on that would be.

Do not use Airbnb. There is always a catch for cheap affairs. My irrational and insubordinate hosts have great reviews maybe only because of the fact that Airbnb doesn’t even give the unsatisfied the opportunity to write a bad review or a complaint.

I included a picture of the location to be rented by the hosts. Other signs of this site to be a scam is their cheap night stay without including fake charges like “service and cleaning fees” obviously not counted until the end, which makes it no better than a slightly smaller price paid at a simple motel. That makes it not much of a better deal than a motel if all you need is a roof to sleep under for one night or more.

Six-hour drive and no property access in due time

Posted on September 6, 2019

Let me begin first by saying that I sincerely value what the Airbnb company provides and the opportunities it offers for people to choose their home away from home. Airbnb is my go-to choice when I want to find a unique and personal accommodation when I’m not home. The additional welcoming hospitality from the hosts makes my stays even more memorable. However, that is not always the case and sometime the host fails to deliver.

Unfortunately, this is what happened during my last trip. This complaint is against Airbnb for not vetting their hosts sufficiently enough and not being able to resolve an issue knowing that a host was unprofessional and unable to provide the access for a guest to check in. This complaint is also against Airbnb for assigning a resolutions specialist who deliberately used pivot tactics to misconstrue presented facts and avoided providing the answers, who demonstrated a lack of action and unwillingness to comply with the Airbnb Guest Refund policy, and who were not able to manage a host and act as a mediator to enforce the company policy and the terms of agreement between the host and the client.

This complaint is also against Airbnb for their unwillingness to accept the corporate responsibility and not resolving the matter in due time, consequentially causing an additional cost to its client in a form of two calendar days of vacation until the matter had to be escalated to a banking institution. Finally, the complaint is against Airbnb for not providing me a full refund for services not delivered. I strongly advised the case manager to resolve this matter amicably before I have to contact the bank. The case manager was also advised that further escalation could also lead to respective requests and reviews on BBB, CFPB, FTC, other affiliated agencies, Yelp, FB and other social media platforms.

My wife, our dog and I were returning back to our home from our ten-day vacation. Our dog is subject to anxiety attacks and has to take his calming medication during travelling. Our last stop was going to be a one-night stay in Dallas on August 29-30, 2019. The drive to Dallas was approximately six hours to reach our Airbnb destination. The reservation was paid in full on August 4th and all required documentation submitted and approved in advance.

The terms of agreement explicitly stated the check-in was at 4:00 PM onwards as our normal check-in time. That means the access should have been readily available any time after 4:00 PM. There was no additional agreement outside of the confirmed reservation. I complied with the terms of the agreement. The host did not.

The host also requested a minimum of 45-minute advance notice in order to meet us at the property when we arrive. I complied. The host did not. I sent the host a text message at 13:54 with a precise ETA between 18:30 and 19:00. This advance notice was sent well before the 45-minute requirement set by the host. They had plenty of time to prepare and provide access. Please note that the original terms of agreement did not include a provision for a delay. Late check-in was not discussed in advance. Late check-in would have been declined and a different host would have been chosen instead. However, a 10-15 minute delay would have been tolerated.

We arrived at 18:25. That was only five minutes earlier than the advised ETA of 18:30. The key wasn’t available. The host representative was also not present. We advised in advance our arrival time as requested by the host. The host was not ready. The access was not available.

This is a clear discrepancy and a deviation from the original terms of the agreement. The host demonstrated a gross negligence and lack of professionalism. The failure to provide the key in due time is a clear violation of terms of agreement. The provided ETA was within five minutes after six hours of driving. This is precise and more than sufficient to enable prompt access as per terms of agreement. The key was initially provided and placed in the lock box.

This situation and the delay would not have happened if the key was not removed by the host for an unknown reason. The key was removed from the lockbox without notifying me in advance. The delay was not advised in advance.

I immediately called the host once the key was found to be missing. A host representative promised the key would be delivered within 15 minutes. This was already the breach of terms of agreement, but I agreed to wait. By this time our dog started to exhibit the first signs of the anxiety attack after the six-hour drive.

I called back 15 minutes later and was told by the host it would be another additional 15 minutes. Her statement had no merit based on her first promised time of delivery. By that time my dog’s anxiety attack was fully developed and we had to leave. This was a wise decision also because otherwise the total delay time would have been 47 minutes.

The host representative did not supply the key until 7:13 PM. By that time we were long gone. We had to find accommodations elsewhere. We could not wait because we were on the road for six hours and our dog had an anxiety attack. The dog takes anti-anxiety medication. Staying to wait for the key would have jeopardized the safety and the well-being of our dog. A 47-minute delay is unacceptable.

We did not stay also because the host demonstrated gross negligence and did not comply with the terms of agreement. Frankly speaking, we could not stay because the host did not provide access as promised and explicitly stated in the terms of the agreement. Additionally, the host representative chose to send additional information via text messaging while I was driving. This could have been done in advance to avoid unnecessary safety hazards.

The barrage of text messages carried a significant risk. They disrupted my Google maps and my driving safety. This is unacceptable. This is a clear pattern of behavior that can get your clients killed while driving. Also, the host representatives were clearly not aligned between themselves on the proof of identification. Hence, they ensued in a conversation in a group text message while I was driving. This demonstrated a blatant lack of professionalism and communication between the host representatives.

After my two attempts to contact the host and remedy the situation amicably in due time I immediately contacted Airbnb on August 29 at 19:08 CST and had the dispute case started to investigate this matter. The case was assigned to the case manager. I asked him to read through all the communication between the host and myself to get a sense of what really happened. I provided him with all the call history and the screenshots for reference. He got involved and called the host.

Unfortunately, the host offered to refund only 20% of the reservation cost. It is reasonable to presume that the offered 20% from the host proves the host accepted the liability for not following through with the original terms of the agreement. I’d like to think that the case manager’s role is not to simply accept what’s offered, but to see if the terms of agreement were fulfilled. I’d like to think that the role of an Airbnb case manager is to enforce the compliance and also demonstrate the ownership of the corporate responsibility when it is needed.

Unfortunately, during the course of the case investigation the Airbnb case manager failed to execute his task with due diligence by making false claims, omitting important details, deliberately avoiding to respond to presented facts and arguments, choosing not to comply with the Airbnb Guest Refund policy, and refusing to accept the corporate responsibility in accordance with the terms of the agreement.

The offered 20% is insignificant compared to incurred costs to compensate for lost time, emotional stress, and an additional opportunity cost in a form of two calendar days of vacation. Frankly speaking, in large companies a breach of contract carries an additional penalty cost over the 100% of the initial baseline agreement cost.

I sincerely hope that Airbnb will review the validity of the license agreement with the host and suspend it to avoid other similar situations in the future. All of this clearly shows beyond the reasonable doubt the failure of the host to comply with the terms of the agreement, a violation of basic safety rules, and Airbnb company communication policy.

Airbnb still has a house listed that conned me out of money

Posted on September 5, 2019

I had a horrible experience with a home owner who was listed all over the place. You would think Airbnb would recognize that someone is a thief or con artist, but they don’t care. They “as you can see on their terms and conditions,” are not responsible for anything. They have literally washed their hands of what is happening in the world of home ownership.

This guy in Turks and Caicos rented our families an illegally listed rental, not posted with the country, not legally for rent, not registered as a rental, yet still renting. After the hurricane in 2017 the house was destroyed. The owner said that he would refund us and he did not.

Our agent continued to go after him but he and his family are crooks. All you have to do is google the host in Ontario to see he’s been shot at and he’s been a crook from the get go. Yet the country of Turks and Caicos allowed this criminal to rent his home, all while collecting taxes illegally and never remitting them (per the tourism board and their management).

I asked them for help and they told me I needed to go after him even though this guy had stolen my money. The guy continued to lie and say he was going to give me back my money but did not. He then had his attorney write me to try and say that I would get it back as soon as the insurance paid out. Guess what? Insurance paid out and he didn’t pay me back. He kept not only the insurance money (millions) but left a whole line of people that needed to be paid.

We used attorney after attorney and are still fighting for our funds. If you go to his site it’s still up, and he will pretend to be someone else, send you a contract, and take your money even though the house is not rentable. He has yet to finish fixing it, and it’s not even legal. To top that off, his attorney was then arrested for money laundering. Like something out of a horror story. I called, wrote, emailed, and nothing.

Then I went through all the websites and saw it was still on Airbnb. I wrote to tell them and they never replied. Here is the house, my proof. This con artist is still listing it and people are none the wiser. The police and tourism department will not help me. They continue to make it more and more difficult.

He took over 100K from my family and he gets to live his life out with millions from insurance fraud and vacation rental fraud. It’s all nonsense. This is all unbelievable. I hope everyone sees that these people do not care and are not a real travel company. They list things that other people list and they don’t care whose home it is or where or what.

Now that they have purchased Luxury Retreats they are now one and the same. I fear people are too quick to think they can get a deal which is not true. They are not giving you a deal and you pay to use them. I just hope this company takes down that fraudulent rental. I’ve also seen a home listed on their site that I know is not the right rate, listing completely strange information and under a company I’ve never heard of. So how can they even police such a big site? They cannot…

Be weary everyone. Call real people; don’t book online – it’s a nightmare. If you book through click it sites you’ll see nothing but more of the same. Be wise: ask for licenses, tax identifications, all of it. If they are not licensed to rent, run the other way.

Host Cancelled Booking then Offered it for Double the Price

Posted on September 5, 2019

I would just like to share my recent experience with Airbnb. I booked and paid for a property in New Orleans in August 2018 in preparation for Mardi Gras February 2020, three weeks ago. After just shy of 12 months of it being booked, the host canceled and the host’s booking page was suspended. I did received a full refund which was little help as the prices in New Orleans have gone up considerably; Mardi Gras is approximately five months away now. The thing that has really annoyed me is that last night the host messaged me through Airbnb to inform me the house is available again albeit just over double what I’d initially paid. My first booking totaled £1019 now the host’s price for the exact same dates are £2189. Could someone please explain to me in what world can this sort of practice be legal or acceptable?

Cynical Refund Policy around Father’s Death

Posted on September 3, 2019

I had made a booking at the beginning of August 19th for a room in Amsterdam. Four days before we were to leave for Amsterdam my dad died so we could not go. The long and short of it was we were charged for the booking. I informed the host and Airbnb my father had died and they appeared very sympathetic. The host immediately agreed to give our money back but never did. Airbnb asked for the obituary, which we sent, but nothing happened.

We received about six messages from Airbnb saying they had tried to call but they hadn’t. The email with a reply button had a no-reply email address. No one had ever tried to call. Then I received a message stating they had no details of the trip, so I sent them. The follow up was to send me back into the circle of death of emails stating they had tried to ring, etc. I only managed to find a contact email address through Airbnb Hell. I have seen some cynical things in my time but this one beats all. Very dodgy crowd – be warned.

Los Angeles Airbnb Not Fit for Rental

Posted on September 3, 2019

I absolutely will not book an Airbnb ever again. We recently booked a house in LA which wasn’t as advertised or reviewed. We subsequently came home, wrote an honest, but ultimately negative review, which a couple of days later was taken down by Airbnb. It seems they give more protection to their hosts than their guests, quoting that they are purely a platform for people to host their homes. The house we stayed in was filthy, unhealthy and not secure.

I appreciate that reviews are given based on each individuals personal standards and expectations, so I have tried to give an honest account of this Airbnb to try to give a true impression of what you can expect should you wish to stay there. If you’re in LA to visit Disney then the house is ideally placed, just 25/40 mins from both parks, in a lovely area just south of Walnut. If there are 8 to 10 of you, then the size of the property is great – two of you will get an ensuite, whilst the rest will share two further bathrooms, and there’s room for three cars on the drive.

However, once you get in the property, things turn a little grubby, especially in the kitchen. I got the impression that the previous occupants, or more likely the owners, do a lot of cooking at the hob, with a lot of oil. There were splats of grease all over the hob splash back that clearly hadn’t been cleaned. The hob itself was greasy, with a greasy cooking pot left on it: clean inside, but a bit splattered with grease on the outside.

All kitchen cupboard doors and handles were sticky to the touch. The Venetian blinds in the kitchen were thick with dust, stuck with grease, and had also trapped insects by the look of it. Two kitchen drawers were hanging off and being held to the worktop with sticky-tape. The dishwasher wasn’t working, which is ironic, as there was no crockery to eat off of, just bags of paper plates and bowls, and a big box of plastic knives, forks and spoons. There was a token gesture of some cutlery, a set of four from IKEA still in its packaging.

There was no kettle. There were only three mugs, so we took it in turns to drink tea or coffee in the mornings, once we’d boiled the water on the hob. There were no glasses to drink from, just tiny wax paper cups, slightly bigger than a shot glass. The kitchen was the most disgusting part, but other parts of the house clearly hadn’t been cleaned for a while either.

There was thick dust on a number of surfaces, most noticeably on top of one headboard, the kitchen lights, and extractor hood. There was black grime on some light switches and air conditioner controllers. The TV had a layer of smeared grime all over it. Personally, I’d sack the people who do the cleaning, because they’re not cleaners. If the owners do it themselves, use the cleaning charge to actually pay some professional cleaners to do it. I would like a refund of the cleaning charge.

Some bed sheets looked as though they’d been slept in a couple of times (very creased around the torso area). Windows, patio doors and mirrors had been wiped, but were left really smeary all over, and hand prints left on them from previous occupants. The mantle piece looked as though it would fall off the wall at any moment. One of the bathroom sinks was cracked, and was badly repaired, as was a toilet seat in the ensuite.

One of the double beds had no base, so the mattress was on the floor, with the bed frame around it. The mattress subsequently sinks lower than the frame. The TV in the same bedroom was covered in white paint splatters, where they had painted the ceiling with a roller and not covered the TV.

In another bedroom, the window frame didn’t actually fit the size of the window opening. I thought my wife had opened a window, only to find a 4-cm gap either size of the window between the frame and the wall of the house. There were no bath towels in the bathrooms, but found a pile in the garage.

The house didn’t feel secure; I won’t go into detail why in this public review though. There were four sun loungers outside, two of which had collapsed, with the screws sticking out. There was a can of 7 Up left out on the patio, which had clearly been there for some time as the print had all faded. The BBQ was disgusting (wiped, not cleaned), and even the patio had large grease patches over it.

Personally, on the whole, I feel that this Airbnb needs a good freshening up and clean. It could be lovely, but it isn’t. In its current condition, I would never ever book this house again, and I would advise anyone to do the same. Don’t take the very high risk of disappointment. In its current condition, my view is that this house is not fit for holiday rental.

Airbnb is Inconsiderate to their Customers

Posted on August 31, 2019

On Monday August 26th, I scheduled an Airbnb at 9:24 PM. My check-in day was August 30th. Later I found out I couldn’t make it and needed to cancel. I went to try and cancel, and it said they would only refund me $250.78 out of my total of $1,615.09.

I called the Airbnb customer support number at 10:16 PM, less than an hour after I confirmed my booking. I was told I need to be handed off to a case manager. The first case manager told me they need the host’s approval to issue a full refund and that it was my fault I didn’t read the full policy, which states “a cancellation must be made within 48 hours of booking or creating the reservation” (which I did) and “a cancellation should be at least 14 full days prior to the listings local check-in time” which according to Airbnb I did not do.

However, since I booked this on a Monday and my expected check-in day was Friday, it falls under seven days anyway – basically a trap. After this the customer support team stopped responding to me. I reached out the host myself and they had no idea what I was talking about and kept telling me to call Airbnb, which I already did. The host then stopped answering me.

The next day I called Airbnb and asked why no one from customer support responded to me. They said, “oh, your case manager went on vacation.”

Basically, no one was going to reach out to me and address this issue? I then was given a new case manager. He told me that if the host doesn’t respond within 24 hours to myself or Airbnb, I would receive a full refund and I should expect a call from him later that evening around 6:00 or 7:00 PM. he also advised me to cancel the reservation and receive the $250 refund.

Well, 8:00 PM rolled around and I heard nothing, so I called yet again. The case manager was on the phone working on another case, but the customer support member assured me he would call me that evening. Yet again, I heard nothing, so I called the next morning.

I called Airbnb again and my case manager was not in; this time I had another new case manager. Long story short, she said no one had been able to make contact with the host and I would not receive a refund. She also told me I was basically in the wrong because “I didn’t read the policy”.

Not once have I ever had an issue with Airbnb until now. I always cancel within 48 hours if need be. I tried to be considerate of the host and cancelled ASAP so they could find someone else to rent the house for the weekend. This case manager was no help with her rude attitude, and I asked to speak with her manager or supervisor. She told me they would call this afternoon. Here we are again with empty promises and I received no call. I called my bank to dispute this transaction because I was at the end of my rope and quickly losing patience.

I woke up with a message from customer support saying:”We have attempted to contact your host multiple times regarding your reservation and we even have attempted to call them, apparently, we did not receive any response and at this point, we would need to abide to the Cancellation Policy applied on the reservation. I understand this is not the outcome you were hoping for. We do our best to fairly and reasonably mediate these cases. We regret that this decision has negatively affected you, but we believe this to be a fair resolution, all things considered. Per our Terms of Service, Airbnb reserves the right to make the final determination regarding these disputes. Please know, we are unable to reconsider the decision made in this case — we’ve issued our final decision and will uphold it accordingly.”

I received a call about two hours after this message and it was my case worker. She told me they finally made contact with the host and he was only willing to give me a 50% refund. This man waited until the day before I would check in, and purposely did not answer anyone so he could steal my money.

Airbnb is protecting their hosts but could care less about their customers. The amount of frustration this has caused is unbelievable. I have taken hours out of my work day for this inconvenience. I personally feel scammed and violated about this whole situation.

Host Changed House Rules, Airbnb Won’t Provide Refund

Posted on August 30, 2019

I booked my first Airbnb stay for my Mom and I for use during renovations of my home. My filters were “entire place” and “two bedrooms”. I contacted a listing that appeared not too far from my home and told the host that I would not be a vacationer but rather I lived in the neighborhood. The only house rules that were listed were “No Smoking, Parties, or Events”

I was cool with that so I booked and a confirmation was sent. When I had a chance to go through the confirmation email, I noticed another completely new set of house rules, including “no additional guests unless they were approved by the host” and also a $25/guest per night charge if I had more than two overnight guests.

I am a home-based massage therapist so I contacted the host to asked if it would be allowed for me to see my clients while I was there. She literally said no, that they lived upstairs and didn’t allow extra traffic in their home. I thought I was renting an entire place, not a part of someone else’s home. The listing initially said English Basement Apartment.

Being my first time, I just thought this was how Airbnb does things and sucked it up as a $2500 loss. Until my neighbor who uses Airbnb all the time told me that it is a violation for a host not to disclose all house rules in their listing.

I contacted Airbnb for a refund or some type of resolution, as the cancellation policy was the long-term strict type (literally no chance of a refund). As of now they are upholding the deceitful, dishonest listing of the host, saying the host has a right to limit the number of guests, which I never disputed. I just wish I would’ve been told in advance and I would’ve chosen a different listing. I will never use Airbnb again; it’s such a scam. Has anyone ever sued a host before?