Category Archives: Airbnb Guest Stories

These are real, uncensored stories from Airbnb Guests.  We encourage our site visitors to read and share their Airbnb Guest Stories to help warn others of the dangers of using Airbnb, and consider using alternative options in the sharing economy.

Don’t trust the descriptions

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Just a warning to everyone that the descriptions on AirBNB are extremely misleading. Our main requirement for accommodation was that we wanted a fully equipped kitchen so we could cook our meals and save some money by not eating out every night.

When we got there we had a look in the kitchen cupboards and there were plates, cups, cutlery and a toaster. Oh and of course the fridge.

To me that is NOT a fully equipped kitchen. As much as we wanted to save money on meals, we weren’t going to have toast every night to do so!

I rang AirBNB and SURPRISE! They are sorry but there is nothing they can do!

Trash

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Me and my boyfriend just got back from a weekend in California where we stayed in a room we booked on AirBNB.

There were guests staying in the other rooms who seemed a bit rowdy when they arrived but we just put it down to them being excited. Unfortunately they only got louder and after having no sleep at all I was pretty pissed to say the least.

We recorded the noise on our phones so we had evidence when we complained to AirBNB but they pretty much accused us of making it up and implying that it was us making the noise.

What a bunch of con artists – they will tell you anything to get out of reimbursing you.

Alternatives to Airbnb?

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My friends and I went to Vegas a few weeks ago and tried to save a few bucks by staying at an airbnb place just off the strip. Long story short, the place was terrible! It was dirty, smelly, didn’t really look like the pictures… just awful. Long story short we filed a claim with Airbnb to get our money back, but it’s been over 2 weeks and we still haven’t heard anything back except a standard bs form email saying that they received the complaint. So annoying!

My question is: Are there any good alternatives to airbnb that treat their customers better? I realize there are always hotels, and that’s fine… but surely there is someone else out there running or building a better service than Airbnb’s terrible customer service right?!

Airbnb Nightmare!

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OMG my boyfriend and our friends just came back from a visit to Del Mar to watch the horse races, and the place we found on airbnb literally had cum stains on the comforter!!! The whole place was a mess… like it was cleaned by the worst house keeper EVER! There were beer bottles piled up in the kitchen, rotting fruit in a bowl, a used wash cloth on the kitchen counter, oh yeah and did I mention the cum stains on the comforter?!? We took pictures and sent them to airbnb but so far haven’t heard anything at all… this experience seriously ruined our weekend! Should have just stayed in a hotel.

Honeymoon Hell

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My wife and I recently booked our honeymoon accommodation in Hawaii through Airbnb, to save some money after a rather expensive wedding.

We had a thorough look around the website and finally decided on a “Charming Waterfront Cottage”. After we viewed the photos we were quite excited and couldn’t wait to get there.

When we first walked in the door, we noticed a bit of a funky smell but thought the cottage may have just been closed up for a while – so we opened some windows.

It didn’t take us long to work out what the smell was. There was food in the fridge that had been there I don’t know how long and there was so much mold on the bathroom walls and roof, it obviously hadn’t been cleaned in a very long time. I contacted Airbnb and they pretty much told me that it wasn’t their problem and we should just clean it.

Really? It was our honeymoon! Why should we have to clean up someone else’s mess? Needless to say I won’t be booking through Airbnb again, they ruined what was meant to be one of the happiest times of our lives.

AAAAAhhhh BEDBUGS

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I just returned from a trip to Peru where my wife and I stayed in a room we rented through airbnb. Guess what… THE BED HAD BEDBUGS! We told the host but he said that was his only room so we could either take it or find somewhere else to stay! It was almost midnight when we arrived so there wasn’t any real time to find another place that night and we were so tired from the long flight that we ended up literally sleeping on the floor! The next day we checked into a hotel. I know I could file a claim with airbnb but honestly it’s not worth the trouble for a few bucks. Airbnb isn’t really worth the small cost savings… seriously.

Rotton Eggs

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Oh man I’m so glad somebody made a site like this! My girlfriend and I were supposed to stay in an airbnb room a few weeks ago in San Diego for 3 nights, but when we got there the room had such a terrible smell (seriously it was like rotten eggs mixed with mold!) we literally ended up leaving within 10 minutes and spending twice as much at a hotel! We complained to the host first but he said there wasn’t anything he could do about it and he wouldn’t give us our money back, so then we complained to Airbnb and they said they needed “documentation” of the smell in order to provide a “partial refund”! HOW DO YOU DOCUMENT A SMELL?!?! We argued for a few emails back and forth then finally gave up. We were so frustrated, I’m pretty much positive we’ll never try airbnb again!