I had never used airbnb before but was traveling with family to California for a wedding. My cousin was nice enough to book a place for us using airbnb. I was traveling with 2 other adults and 3 children so needless to say we were disappointed to find that she had only booked us a 2 bedroom condo but figured we’d make it work. That was until we got there and saw the condition of the place. It was cramped and filthy. The one bathroom was moldy and the sink was broken. The mattress in the master bedroom was stained with blood and urine. The kicker was there was no A/C and it was over 100 out. We had no idea what we were going to do until a man approached us and told us he was the landlord and that the place was not in fact a condo but an apartment and the tenant was in violation of his lease by renting it to us and we had to leave. We contacted the owner for a refund and he insisted that the landlord had told him we could stay but that he would refund us. So then the 6 of us basically homeless in LA attempted to book another place on airbnb. We found a place that looked great. It bragged of city views in a safe neighborhood so we booked it and headed out. On the way a friend from home said he could help us get a huge discount at a hotel starting the next night. We called the host of the place we just booked literally minutes earlier and asked if we could change our stay to just one night and offered to pay the cleaning fee as well. He said ok so we started our drive there. We started noticing that the neighborhood we were driving into was looking less and less safe the closer we got and then we drove up a street that was literally inhabited by only homeless people in tents. Of course, the house was right around the corner. We pulled up to a small 2 family home next to an open lot that had a 30 foot drop with no fence and garbage everywhere. We then received an email from our host saying that we were just too complicated for him and we should cancel our reservation. At this point, we didn’t want to stay there anyway but wanted to ensure a refund. The host came outside and we asked him to contact airbnb letting them know he was canceling not us. He said no, we had to do it first and then he would agree. Of course he never did and we ended up pleading with airbnb for a refund. This guy was completely fine with telling us we couldn’t stay but keeping $1500. It took 5 days for a refund so thank goodness we got a discount at the hotel or we wouldn’t have been able to afford to stay anywhere. We should have just booked an affordable hotel from the start. Never again!
Category Archives: Airbnb Guest Stories
These are real, uncensored stories from Airbnb Guests. We encourage our site visitors to read and share their Airbnb Guest Stories to help warn others of the dangers of using Airbnb, and consider using alternative options in the sharing economy.
Awful hosts and no breakfast!
We arrived to gritted teeth “a welcome smile”, we were told off for being “late” (for what they didn’t say). They made us park on the road despite “parking available on private drive”. And then they refused to give us any breakfast and asked us to leave by 9am! It was our first airbnb experience and will be our last! It was in a village near Nottingham UK.
Airbnb removed a review of a racist host because it was “defamatory”
The following review of a Moira from Edinburgh (www.airbnb.co.uk/rooms/7943693) was removed because it was supposedly “defamatory”. I personally think that this was an easy target as the way in which my host behaved, especially towards the end of my visit, was so horrendous that is was simply impossible for my review not to be “defamatory”. “Moira is a manipulative and cretinous racist. She essentially uses Airbnb as a recruitment agency, pestering her English-speaking guests into taking low-level positions at her place of work (no doubt so that she can keep the referral fee she would receive as a reward) and behaving like a sullen child when this inevitably backfires. To be fair, she’s a lovely host at first…right up until it becomes blindingly obvious that you would rather starve to death than work for a place that could hire someone as vapid as herself. After that, she drops the charade and shows herself to be the white supremacist fraud that she really is. None of the rooms in her house – not even the bathroom – have functional locks on the doors so guests may have to put up with her insipid “conversation” for the first few days. I eventually had to prop my suitcase against the door just to avoid her (something that she rather bizarrely interpreted as me “slamming” the door). Due to her ignorance and poor comprehension, she has a tendency to lose her temper during discussions she doesn’t understand. Moira smokes in the house (yet has the hypocrisy to complain about the phantom smells her guests have supposedly brought in) and has developed an irritating habit of switching off the Wi-Fi late at night (and sometimes just for the attention). When I calmly asked her to switch it back on one night, she used this as an opportunity to follow me back into my room and start yelling about a rift that her own childishness and poor judgment had caused earlier that day. Perplexingly, she later told Airbnb Customer Services that *she* didn’t feel safe in her flat. Apparently in Moira’s world, a white woman barging into a guest’s room and yelling at night is perfectly fine but a black woman knocking on the door and waiting for a response is an act of aggression. It’s also worth noting that the flat itself is in the middle of nowhere, has really weak plumbing/ventilation and walls so thin that I could frequently hear her neighbours from my room. Her tom cat is (unsurprisingly) quite violent as well but usually just with other cats. Usually. Long story short, if you aren’t black, aren’t *that* fluent in English or are just willing to go along with every ridiculous notion that pops into this woman’s head, then Moira’s house is certainly better than a crowded hostel. Otherwise, you may want to stay somewhere else.”
Cancelled Ocean Beach reservation
Airbnb doesn’t allow reviews on hosts who cancel reservations but felt the need for the public to know about a host who cancelled on us the week before a wedding in Ocean Beach, California just so you can be aware this may happen to you should you try to book with this host. Name: Dan Correa Property: Cozy Sunset Cliffs Ocean View Condo Location: San Diego, CA (Ocean Beach) If this property is available to reserve, beware the owner may cancel on you without prior notice or explanation. Now, we’re left with trying to find a place to stay for a family wedding in one week.
Hali the ‘river gypsy’ operating a slum-boat in North Amsterdam
This report follows on from my report about Shay Hwa in Delft, The Netherlands, ‘Airbnb host never showed up.’ As a result I had to make several other Airbnb bookings. I booked to stay with Hali at her boat in Amsterdam on the 1st to the 3rd of September 2015. I arrived at the location by appointment at 3pm on the afternoon of the 1st September. The location is an old sailing boat which is very characteristic. I made an error when I made this booking, apparently there is no shower on the boat but there is one available quite nearby. This in itself was not a real problem. It was still summer and there is always some novelty when staying at an Airbnb location. One unexpected issue would not cause me to cancel. I was very disappointed that the interior of the boat was very cluttered, very untidy and dirty. The shared sleeping quarters absolutely stank. There was also no source of running mains water on the boat. There was also no place to securely put luggage or a place it where it could be supervised by the sole volunteer who was in charge of the boat. I left my luggage in a cupboard and took all my valuable items with me and found a location nearby where I could send the owner of the boat an e mail. I sent a message which was polite and conciliatory given that she is using her Airbnb income to fund the restoration of the boat, which seems like a worthy project. I cancelled the booking because then the owner would have a chance to re-book with another Airbnb customer. I then spent some time trying to organize alternative accommodation. When I returned to the boat at nearly 9pm to pick up my luggage I discovered that it had been moved from the cupboard where I had put it and placed in a common area of the boat, visible to any person who wanted to look inside it or pick it up and take it. I have a lot of experience of staying in cheap accommodation such as hostels. I do not mind basic and simple accommodation with fewer conveniences but the standard of this accommodation was very bad. Earlier in the day I was in a more sympathetic frame of mind but by 9pm I had wasted yet another day of my vacation. The owner of the boat had obviously informed the volunteer staff member on board that I was not staying, which is why they moved my bag. Moving my luggage is not an acceptable or appropriate thing to do, an immediate violation of privacy. By the time I returned to the boat at nearly 9pm, the owner had not replied to my messages from circa 3.40pm in the afternoon. The owner replied the next day to say that she acknowledged that the condition of the boat did not meet my standards. The problem is that she did not take any responsibility for setting a reasonable standard or for admitting that there were things that were actually wrong with the location. This owner is operating a very low quality form of accommodation. There is a difference between something that is cheap and not unpleasant to stay in and something that is poor quality. I think that the description of the boat which the owner gives as a restoration project is intended to make the potential customer think that the owner has values about the accommodation they are offering and that it will have a lot of character, when my experience today was distinctly that of a ‘don’t-care’ attitude. The boat is located on a canal opposite which is the main road from central Amsterdam. Actually visiting this location is not really at all like the description and rustic-looking photos on Airbnb. There were also people living on the river-bank close-by who looked like very deteriorated homeless people. In all this is not a pleasant place to even visit quite different from the rustic impression given in the listing. I cannot e mail airbnb as their support email is bouncing but inquiries are being made about a refund.
Airbnb host never showed up
I had a plan to stay in Delft, the Netherlands for ten days, starting on the 25th August 2015. I flew from the UK and kept an appointment at 3pm on that day. The host Shay Hwa did not turn up. I tried to call, sms and email via airbnb. I spent five hours in Delft, the weather deteriorated and I had to find a hotel room in Amsterdam at extra cost very quickly and pay for train travel there. When the host mailed me via airbnb that evening it transpired that he was in Malaysia and he had presumed somebody would open the front door and let me in. I knew nothing of this and there was nobody to let me in. I returned to the address several times during the few hours I was in Delft and there was nobody present in the house. Having to find a hotel at very short notice on a rainy night and then finding alternative accommodation via airbnb was very stressful and I wasted a lot of my vacation this way as I needed to make several bookings. Airbnb did reply to my e mail very quickly, they offered me a full refund or credit plus a £50 credit. Shay Hwa is an incompetent person who I think failed to even understand the problems he has caused me, even wishing me a good stay in the hotel I had to book in Amsterdam, against my will. The man is an idiot and should not be trusted with anything that affects other people.
Filthy and Overpriced
Rented a carriage house in Kerhonkson, NY. Upon arrival we knew we had made a mistake. The property was not close to ANYTHING and you couldn’t even get cell service for miles around the property. When we entered the carriage house, we saw that it was absolutely filthy. Dirt covered floors, dead and live insects everywhere and cob webs nearly everywhere you looked. We had no choice but to stay as there was a horse show in the area and every hotel was sold out. I felt like I had bugs crawling on my skin the entire time we were there. We told the owner that the unit had not been cleaned once we left because we could not get a signal beforehand and that we at least wanted the $100 cleaning fee refunded. She kept trying to drag it out saying she wanted to speak on the phone and not via text. We later found out that this was because she wanted enough time to pass so that we couldn’t get any money back from AirBNB. Now we are not getting any responses from her. Don’t rent from Mo in Kerhonkson NY or in Massachusetts. She’s a con artist.
USD AMEX conversion SCAM
Several weeks ago I booked a trip for my family, we didn’t want to travel to the US like we normally do because of high conversion rates so we booked a “local vacation” on airbnb. Our account price is set to CAD and language to ENGLISH, we have a Canadian billing address and a CANADIAN issued American Express which we used to book. We booked a Canadian host. we just got our card bill and got a 200+$ conversion charge to USD (from $640 to $867!!) When we look at our AirBnb receipt and even in our transaction records it says it was 640 and our account profile is definitely set to CAD and the hosts currency is definitely set to CAD. I chatted with customer service and they said it was because we use an American Express card and it HAS to be charged is USD. This is ridiculous and I phoned American Express Canada and they said that makes no sense whatsoever as my card is a Canadian issued card and they have moved forward with disputing the charge and are going to investigate. I just can’t believe how ridiculous this is. I was a big fan of airbnb’s business and model and now I’m treated like an idiot because I foolishly assumed that if I booked a Canadian room on the Canadian site with my Canadian Billing address and my Canadian AMEX card with my profile setting set to CAD dollars and language set to English that I would be charged in Canadian dollars! C’mon air bnb!
Dirty Airbnb in Chicago
On a long vacation with my wife and 2 kids, I did enjoy an spectacular apartment in South Boston using Airbnb. Next we flew to Chicago, using Airbnb again, I found a “CAVE”, dirty and a totally mess! I immediately left that disaster and notified Airbnb about that situation. They encouraged me to talk with the owner, I told her about the mess and dirt, she never disputed this issues. I sent pictures to Airbnb, some was really shocking and I felt confident about my refund. Airbnb answer my request, giving me back 27% of my fee, telling me that I cannot prove my complaint and this is it. Because I canceled my reservation, of course, I can not write a review about my horrible experience and warn other users about this scary situation.
Hell in Valbandon, Croatia at a bargain price
If misery truly loves company, then this spiritual home belongs in a little Croatian enclave called Valbandon, where myself and my travelling companions spent a week-long getaway lasting all of 45 minutes. Let me preface this by saying that our overall experience of Croatian hospitality was impeccable, with our hosts in Pula going to great lengths to greet us warmly, attend to our needs and give us advice and assistance throughout our trip. Having spent a couple of days in town, we prepared to decamp to the countryside for a week of poolside lounging at our private villa. Well, lah-di-dah indeed. Or indeed not The alarm bells should have rung when our host “Isabella” first popped up on Airbnb, her avatar showing a forced, mean smile and narrowed, hard eyes burning darkly – the sort of smile one imagines Isabella usually reserves for special occasions, like twisting the heads off small kittens. Her messages trilled with bouncy helpfulness, yet somehow sounded staccato and businesslike, rather like Davros running a cake-stall. At first we brushed this off as a language barrier, rather than seeing the barked orders and friendly tips for the borderline protection racket that they were. Isabella, who we later nicknamed the unladylike “Isac***” was not one to take “no” for an answer. “TAXIS FROM AIRP-ORT WILL BE DIFF-I-CULT,” boomed the Dalek Supreme, insisting that she’d do us a favour and get her friend to drive us instead. Our choice of apartment was brushed aside: “I have far better apartment,” she snapped, swiftly taking our preferred option off the table. Isabella’s “friend” was a cheerful illegal cabbie, with the loyal glassy gaze of a golden retriever. He was a nice guy, so we’ll keep his name a secret. Let’s call him Torgo. “You from Glasgow? You must have plenty of illegals there. Is work,” he explained cheerily, warning us to keep our story straight if we were stopped by the police and to pay him discreetly, trying not to look like an under-the-dashboard hand-job. He told us about the local film festival, and that he’d booked tickets for Mr Turner (“Very funny, he does not talk.”). His puppy face must have looked a picture when later discovering that Rowan Aktinson’s Mr Bean was a world away from Timothy Spall grunting his way through two hours of rough sex inflicted upon his psoriasis-riddled housekeeper. Torgo was eager to drive us wherever we liked, and as we later discovered, would usually only charge a tenner more than a taxi driver shouldering trifling overheads like a license and insurance. Torgo told us that our landlady was an “old woman”, distrustful of strangers, blithely revealing that our private villa was in fact shared with two other parties and that this wary old crone would likely seize our passports as insurance, along with pocketing a substantial security deposit. We considered this on the drive, sweating just that little more as we did, noticing how much further from town it was than Isabella’s carefree promises had suggested. Airbnb places great importance on any given property looking like its pictures. All quite laudable, undoubtedly, but it’s a barometer that makes little allowance for the magic of photography. Our hosts had not seen fit to invest in a net to remove the dead leaves from the pool, but had nonetheless managed to secure a wide-angle lens of sufficient breadth to transform a puddle-filled shoebox into a horizon-busting expanse of blue stretching as far as the eye could see. I believe it’s a syndrome otherwise known as “profile pic vs real life”. Having not swiped left, we found ourself greeted by the owner of this micro-hovel, a leather-bound, stern lady of indeterminate age, though likely less elderly than the wizened hag of Torgo’s hushed warnings. Val, for we shall call her that, greeted us with her most welcoming scowl. She wore a sleeveless dress in hot pink and walked with the bow-legged manner of someone smuggling a watermelon out of a supermarket. “You come theeess way,” she threatened, beckoning with a razor talon. Val was house proud, quite surprising really, given how little house she had to be proud of. Squeezing sideways, crab-like, into her narrow kitchen, Val showed off its splendid amenities, including water from taps, a mismatched handful of cutlery, and a coffee maker that would have been the pride and joy of any kitchen circa 1977. Val explained the coffee machine at length, painting pictures in the air with her hands, as if casting a spell. Perhaps she was. At any rate, she seemed more enamored with the coffee maker than the prospect of fellow human beings. “You read the house orders,” she glowered, pointing to a stuffed plastic sleeve of papers drawing-pinned to the kitchen doors. “And then, you give me passports.” Passports were everything to Val. She just loved them. “You give me!” she insisted, her rheumy eyes suddenly alive with fire. We were unconvinced. A 20-minute walk from the nearest whiff of civilization was one thing, but a week stuck in the countryside with no ID had the smell of a wrong-un. “You think I sell them?” declared Val, outraged, when we offered her photocopies instead. “Perhaps your passports are not in order?” she opined, eyes narrowed, with the disappointed air of a vampire denied a virgin’s blood. Perhaps inevitably, it wasn’t to be. On the long car journey back to Pula, Torgo attempted to make light of our retreat. He said that Val had once been married to the head of the local police and that a tourist’s baby had drowned in the pool. Isabella was indignant, first furious and unapologetic over email and then later, when cornered, a blubbing, wounded party: “You assault me,” she protested, like a Travelodge Lady Macbeth. The lesson learned? Trust your instincts. If your brow settles into a frown when presented with a stranger’s supposed generosity, trust that frown. We ended up in sunny Pula, back out our original apartment, and felt welcomed and wanted once again. As for Val, I can picture her by the poolside, a gin in one hand, morosely stroking an empty space on her armrest reserved for an imaginary passport. A salty tear etches its way down her mahogany face, a whisper of defeat rises from her throat. “Always. No… passport.”