I received an email that I was about to delete as spam until I saw it was an actual Airbnb booking for that night in a single room in Rio for the price of a week or more in a luxury home in Oz. I am in Queensland, Australia with no intentions of travelling anywhere right now. I have been charged through Paypal for $875.70 AUD through an express booking process that did not require any input from me. I’m not sure where or how this happened, but have raised disputes with the snail paced and anonymous resolution systems of each player: Airbnb, Paypal and the bank. It seemed impossible to get direct contact with any of them. Any help, shortcuts or advice?
I booked a cottage thru Airbnb and a week before our arrival I get an email my reservation was canceled due to non payment. I had the pay pal receipts where I’d paid on time The host nor Airbnb nor pay pal will resolve this for me after I’ve made multiple calls and actually speaking with reps from both agencies and the host told me to go ahead and come and I shouldn’t have to pay He then said I think you were scammed Really!
I got the same scam! Three booking for over 650 each on Feb 1 and I didn’t go anywhere! I disputed with PayPal and Airbnb today and am waiting to hear back.
same problem here today, did you have any luck resolving this?
Hi! Your Airbnb account was compromised via phishing and/or the hacking of the linked email account. Please check and secure that email account, and change its password. Give Airbnb a call on (02) 8520-3333 or send a Private Direct Message (a DM) via Twitter to @AirbnbHelp – Airbnb Staff will secure your Airbnb Account and send you a link to reset your Airbnb password.
Any message from the “host”? Can you cancel it? Have you changed your password since then?