We are having a nightmare in a guest house located in Medvode, Ljubljana, Slovenia. The host provided only three rooms for nine people instead of our original request of four rooms under a charge of 1000 euro and insisted on charging an additional 200 euro for a fourth room. He immediately started to shout at us after we questioned his service. We tried our best to comply by paying for the extra fee to settle down, as there were old people and a small kid in our group and everyone was exhausted after a whole day’s travel.
The guest house is right beside a railway track two meters away and trains pass by every 30 minutes. There isn’t any security protection between the railway and the house. Inside the rooms, there isn’t any fire alarm and every room has a stinky smell mixed with some kind of cheap perfume.
We were really worried about the security issues and tried to contact Airbnb. There wasn’t any reply from them. We tried to find a customer service number to call directly but couldn’t find any. This is the worst traveling experience that we have had in Europe in the past 20 years. I would be very grateful if this feedback could reach Airbnb.
Do you have a Twitter account? Reply to one of their tweets on anything with your problem. They will then ask you to send a direct message to Airbnbhelp and say a case manager will look into it.
That is as far as I have got and despite chasing probably daily, I get no response from the supposed case manager, but I think some might do. Or contact your bank/card issuer to say the item i.e. accommodation was not as described. Hope you have better luck and any evidence like photos etc help.
Wow. I dont like hesting about unpleasant hosts. Its scary.