A few weeks ago, I was staying in an Airbnb with my partner (at the time) when he became violent to the point where I was scared for my life. This was the first time it had ever happened that he was violent. I tried to call the police in Mexico where it happened, but nobody came. I had to run away to keep him from finding me, because I wasn’t sure if he’d become violent again.
I called Airbnb and explained the situation. They were incredibly helpful and understanding and assisted me in leaving the apartment.
A few days later, they contacted me to tell me I was banned from Airbnb for life. I’m really not sure what happened. I don’t think my ex told them anything, but they’re saying I broke the safety terms and services. The Airbnb was under my name, and technically my guest broke the safety rules… but I was the victim.
I’m not sure how to proceed with this. I am trying to get in touch with the appeals agent but nobody is getting back to me. I haven’t seen my ex since I left. I got the Canadian police to warn him not to contact me. I tried to get a restraining order, but the courts say I have no case unless he tries to contact me; he hasn’t.
Does anyone have any advice for how to move forward and get my account back? This incident has scarred me in many ways, and I am furious that my being abused is blocking me from the freedom to travel.
This is an open and shut case. She is a victim. The idiocy of Airbnb is deep. The leadership is incompetent. No women in leadership roles. It is still run by guys with college minds who are deficienct in their protection of women on the platform .
They need to ban him as a guest or user. Simple solution.
I’ll be one to say that there could possibly be a lot of assholes to comment on this. This is what happens these days when someone’s been screwed over. It attracts the sharks.
I’m in a similar situation where AirBnB is favoring the person who was violent. There is no justice through them. I’m sorry to hear about your experience. I think I will be removing my account since it has been such a bad experience.
I’m not really sure what Airbnb has done wrong here. You contracted with them to get a booking, and your guest (your ex) caused problems. That’s on you, scarred or not. Move on.
Not being on Airbnb shouldnt prevent you from traveling, there are often hotels in the area which are comparable or cheaper than an airbnb believe it or not. As a frequent traveler and a host myself I can attest to that.
either get a lawyer and let him fix it for you
or create a new account
or forget about airbnb