I’ve spent the last day and a half watching a friend deal with Airbnb’s inept customer support team after her AirBnb host backed out of her month long rental 45 minutes after she was supposed to meet him. I’ve listened to misinformation and baldface lies from the Airbnb CS team. Their solution was to charge her twice for two alternative rentals. The hosts were non responsive and $3,000 later ($1400 overdrawn) they pretty much washed their hands of the situation and left my friend homeless and broke for the next month. I’m curious as to who designed their Customer Service policy? Satan? Ebenezer Scrooge? Leaving people broke with no place to stay is bullshit. Lying to your customers and telling them that “you don’t have a manager” is absurd. What do they put in the water at their office? Every CS rep has the same apathetic monotone and a propensity for telling insane lies. I’ve personally never had any issues with my past stays, but watching my friend go through this has disgusted me. Airbnb is an international company with deep pockets. Websites like this wouldn’t exist if they showed some empathy and provided reasonable solutions and prompt resolutions to their guests. Dicks.
