We had to evict tenants that were destroying my home by calling the police. Airbnb penalized me and tried to withhold rental income off my next transaction. This is called a right of offset. I checked all of my documents and nowhere was this discussed. I cancelled my account and would never do business again with this unethical and illegal company.
http://airbnbstolefromme.blogspot.com/2017/01/dear-hosts-i-am-writing-this-post-to.html