Airbnb Property Insurance is Scamming Hosts

The Airbnb host guarantee is a lie and scam. I can prove this and don’t trust anyone from Airbnb’s response team; they are trained to deny your damage claims.

My house got damaged. I was paid only 30% of my claim and still underpaid by $400. To save themselves more money, they refused to pay me in Australian dollars. My picture frame got damaged and smashed. Airbnb denied my reason was fitting even though I proved I brought it brand new only four months ago. My door handle to the bathroom was broken and bent, the lock broken. Airbnb denied it, stating paint could fix it.

My $500 new coffee table got broken. They denied it and stated it could be salvaged. My marble bench tops got deep scratches. I got a polishing company to repair and state the damages on the receipt. Airbnb denied it, stating general cleaning products could be used to fix it.

For four weeks I complained to Airbnb. No one ever called or emailed me back. I sent 25 emails; they just said they reserve the right to deny claims and basically “sorry, continue being a great host,” etc. These people are trained to deny your claims and Airbnb covered it all up. If they say “contact us”, you’re wasting your time you will never ever get anything.

I’ve spent five weeks calling and emailing. I got no response. They only protect their reputation. People from customer service should be sacked; they lie and commit fraud to deny your claims. I accept I have lost thousands of dollars in damages and I accept Airbnb will never pay me. Be careful of Airbnb Australia.