Airbnb shocked me when they were not the least bit interested in the damage a guest did to my home and the filth they left behind. I have hosted over 55 guests and this was my first nightmare. Not bad, I guess but still I expected Airbnb would have wanted to protect other hosts from the damages this creep caused – but no they could not care less about those of us that make the money for them. They damaged floors, furniture. left lobster carcasses inside to stink up my home and so much more. Don’t rent to this guy if you don’t want major repair and clean-up costs. Maybe Airbnb should hire responsible ADULTS for their customer service vs. kids who have never owned a home, a business, etc. – they don’t get it, but it appears that is what Airbnb wants. They are not accountable.
I mean have the guests hand the deposit money directly to me and return it when they leave if there is no damage.
They do not care about letting criminal on the site who try to extort money and tell you and them that they will give you a bad review if they do not give you the money. I thought the whole reason to use ABB was to be protected. I think I can protect myself much better than they can. I have heard horror stories about guests that have had a hold put on their credit card causing damage and airbnb will not turn over the money even though it is not theirs. I am thinking of taking off the damage deposit and having the guest pay it to me directly when they come. That or there is a company called propertydamageprotection.com. The guest buys $5000 worth of blanket coverage for $99 and if the guest damages something you put in a claim. I am using them with VRBO. I hope I can use them with other sites too. At least they are offering real protection instead of the illusion of protection.