I was surprised to see a letter from The Department of Revenue of Pennsylvania only to open it and find out Airbnb has not paid the occupancy taxes. However, they have been collecting the money from my guests for over 16 months. They state of Pennsylvania is looking for the last five quarters of taxes from me now. I called to discuss the matter with them because the website is a nightmare and impossible to navigate. I have now called five different times on different days and have been stuck on hold every time for a minimum of 25 minutes and maximum of 50 minutes before I give up or have to end the call. To say I’m frustrated is an understatement. I have nowhere to turn… except to stay on hold to pray someone answers. You would think if they make these payments you would be copied in on the paperwork in some form or fashion. At bare minimum, on your account page there should be a way to search for these payments or have their records available to you. If anyone can point me in the right direction or would like to share a similar story please feel free to do so.
Tweet this problem and post on abnb Facebook page. Someone will contact you within the hour.
Hi! I just got thru to Airbnb without any hold using this number: 1-855-424-7262 — Also: Here’s a link that may help:
https://www.airbnb.com/help/article/653/in-what-areas-is-occupancy-tax-collection-and-remittance-by-airbnb-available
ALSO: I would remit all of the contact info from that state agency that is asking you for this payment info directly to Airbnb. If Airbnb is responsible for paying occupancy taxes, then whatever state agency that is requesting them from you should know that they’re paid directly from Airbnb and not from the individual host. If they’ve been neglecting to pay the PA hotel occupancy taxes for your Airbnb home – then how did the state even know you were hosting?